This document discusses workforce diversity. It defines diversity as similarities and differences among employees in terms of attributes like age, culture, religion and gender. The benefits of diversity include better understanding of customers, a larger pool of workers with diverse experiences, variety of viewpoints and broader service range. Dimensions of diversity are primary, including inborn attributes, and secondary, including education and beliefs. A diverse workforce enables businesses to use a wider range of talents and skills leading to creativity and innovation. Managing diversity requires creating an inclusive environment, communicating commitment to all staff, involving all in programs, avoiding stereotyping and respecting affirmative action.