4. Introduction
■ Definition- Working from home through the use of technology
■ Not possible for all industries, companies, or individuals
■ About 80% desire to telecommute
■ Means to reach the most qualified individuals
■ Business strategy, not a benefit or perk
■ Over 400% increase since 1995
6. Demographics and Stereotypes
■ In 1995, about 9% said they telecommute
■ In 2015, 37% said they telecommute
■ In 2014, 6.5% increase- largest since recession
■ About 80% desire to telecommute
■ About 50% of jobs are compatible
■ Young workers, baby boomers, disabled, etc., all desire to telecommute
for varying reasons
■ Young, lazy, not motivated, possibly less educated
7. Cont’d
■ 49 years old
■ College educated
■ Salaried, non-union, management or professional
■ Company of more than 100 employees
■ Average $58,000 per year
■ 75% make $65,000 or more
■ More likely to love their job
8. Industries
■ Medical and Health
■ Customer Service
■ Sales
■ Computer and IT
■ Administrative
■ Education
■ Marketing
9. Cont’d
■ Almost 25% of job opening are medical and health related
■ Information specialists, medical coding, pharmaceutical reps
■ Increase of about 80% in local government, 130% in state government,
and 425% in federal government in past 10 years
– 5 year plan to implement: $30 million
– Lost productivity in 1 day shutdown inWashington D.C: $100 million
10. Companies
■ Top medical and health: United Health Group,Aetna, and Humana
■ Top customer service: Amazon,Teletech, Convergys
■ Self-employed not included in statistics
■ Self-employment declining
■ Specific companies analyzed: Xerox and Aetna
11. Cont’d
■ Xerox: ranks 16th in top 100 offering telecommuting
– Started in 1960’s
– Employee’s must take self-assessment
– About 11% telecommute 100% of the time (About 8,000)
■ Aetna: ranks 18th in top 100 offering telecommuting
– 20 year history
– 43% of 48,000 employees
– Look at individual, job function, and home environment
14. Cont’d
■ Birth of a child
■ Serious injury
■ Serious illness
■ Caring for a loved one
15. IncreasedTime/ Decreased Costs
■ Gain back average of 2-3 weeks per year
– 2-3 years over an entire career
■ Save $2,000-7,000 per year in travel costs
■ Save after school and eldercare
■ Could qualify for home office tax break
■ Put $700 billion back into economy- 4% of currentGDP
16. Cont’d
■ Work- Life balance
– More time with family
■ Raise standard of living
– More disposable income
■ Vacation more freely
– Can get work done from anywhere
17. Increased Job Satisfaction
■ Love, Like, Neutral, Dislike, Hate
■ Ambition
■ Work ethic
■ 87% more likely to love their jobs
18. Cont’d
■ Love 45% to 24%
■ Dislike or Hate 2% to 7%
■ Being average is terrible 71% to 65%
■ Hits deadlines no matter what 87% to 76%
20. Increased Output/ ReducedTurnover
■ Higher job satisfaction
– Higher output
– Reduced turnover
■ More, less, or just as productive
– 56%, 18%, 24%
■ Work longer hours
21. Cont’d
■ Nicholas Bloom- Stanford Professor
■ Ctrip- China’s largest travel agency
– 9.5% more hours, 13% more production
■ Hoteling- U.S Patent andTrademark Office
– Home 4 days, office 1 day
– 66.3 more hours per year, 4% more applications
22. Cont’d
■ Mary Noonan- University of Iowa
■ Jennifer Glass- University ofTexas
■ Worked more than 40 hours 78% to 27%
– 30% worked more than 50 hours per week
■ Managerial or Sales- 82% to 33%
23. Increased Capacity/ Decreased Costs
■ Several employees can share a single desk
■ Typical business saves $11,000 per employee per year
■ Over $500 billion in U.S alone
■ Government 1 day shutdown costs $100 million
■ Hoteling
– American Express, PriceWaterhouseCoopers, GlaxoSmithKline
– NewYork City, London,Singapore
24. Cont’d
■ U.S Patent andTrademark Office
■ Saves $19.88 million from hoteling program annually
■ $15.88 million in saved real estate costs
■ Save $1,710 in costs first year, $3,380 in each subsequent year
■ Generates $13,373 in revenue over 14 years
25. Decreased Environmental Footprint
■ Emissions
■ Oil consumption
■ Wear and tear on highways
■ Crumbling infrastructure
■ Traffic related injuries
26. Cont’d
■ Save 37% of oil imports
– 640 million barrels annually
■ Reduce emissions by 54 million tons per year
– Take entire NewYork workforce off the road
■ 90,000 traffic related injuries and deaths
– $10 billion in savings
27. Cont’d
■ Xerox
– 92 million miles, 4.6 million gallons of gas
– $10 million in savings by the company
■ Aetna
– 127 million miles, 5.3 million gallons of gas, 46,700 tons of greenhouse
gases
– Reduced overall costs by 15-25%
■ Dell
– $12 million in savings, 6,700 tons of greenhouse gases
29. Challenges for Individuals
■ Most desire to telecommute, but not exclusively
■ Home and office balance
■ Feel lonely, weaker relationships
■ More likely to be passed over for promotions
■ “Out of sight, out of mind”
30. Cont’d
■ 15-20 hours per week ideal
■ Far more or far less leads to lower satisfaction
■ Work longer hours
■ Home and work life could become blurred
■ Less likely to work a traditional schedule
33. Challenges for Organizations
■ Big initial investment
■ Supervisor challenges
– Difficult to keep track of employees
– Monitoring performance
– Performance reviews
■ Additional training
– Face to face time limited
35. Advantages
■ Individuals
■ Increased flexibility, time, and job satisfaction
■ Decreased costs
■ Increased quality of life
■ More disposable income
■ More family time
■ Work/Life balance
37. Disadvantages
■ Individuals
■ Not all jobs compatible
■ Don’t want to telework exclusively
■ Passed over for promotions
■ Weaker relationships
■ Longer hours
42. Conclusion
■ Major strides in past 20 years
■ 80% of workforce desires to telecommute
■ Organizations being proactive
■ Medical/Health and customer service especially proactive
■ Major impact on individuals, organizations, economy, and environment
43. Outlook
■ Continued desire
■ Continued growth
■ Organizations becoming more willing
■ Too big to ignore
■ Next 20 years potentially as impactful as past 20 years
