Date: 16th November 2017 Location: AI Lab Theatre Time: 15:50 - 16:20 Speaker: Galiya Warrier / Duncan Maddox Organisation: Microsoft / Keyrus

2. The Microsoft AI platform: Azure+AI
Cloud-powered AI for every developer
Services
Infrastructure
Tools

4. Conversations are the new platform of habit
Messaging apps experience explosive growth in terms of active users, frequency of use and messaging volume
Source: BI Intelligence, Portio Research

6. Direct Line Protocol
SDK
HTTP
AI

10. LUIS
Bing
Entity
Maps
Spelling
Computer
Vision
Custom
Vision
Translator
Text
Analytics

12. Title Section
Bots

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16. Title Section
Use Cases

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23. Customer Support
Helping users find
information and complete
simple tasks without the
need of human assistance.
Retail
Provide seamless customer
support throughout the
shopping experience
Insurance
Improve customer
acquisition and provide
knowledge to general
questions
Automotive
• Information on vehicles,
inventory levels, incentive
plans, user manuals and answer
general knowledge questions.
Employee Productivity
Increase employee
engagement, simplify common
internal tasks and provide
immediate answers to general
knowledge questions
Common Business Scenarios

24. 1,000,000+ Records
Web
Queries
Chat
Histories
Internal
KBs,
FAQs
Structured and Unstructured Data
Thousands of Conversation Flows

26. What Mattered Most
“We determined that AI technologies such as Microsoft Cognitive
Services and Bot Framework could be the key to offering our
customers the differentiated and personalized service and
cohesive customer journey we are aiming for.”
Antonia Colin-Jones, Strategic Partnership Program Manager, Dixons Carphone

27. BotConnector
BotFramework
Customer
Custom App
Message Received
Unknown Intent
Message Response
Intent 1
Business Language
Chat Language Model
Intent 2
Azure
Search
Live Agents
Case Workers
Dashboard
Application
Insights Telemetry
collects bot
effectiveness data
Bot Architecture
DocDB
Product
Catalogue
Web
Job
Catalogue
Files
Computer Vision
(Shelf Label OCR)
Sentiment
Spellcheck
LUIS

29. Beyond the Architecture
business problems
bot design user experience
personality
usability
do more
complete tasks
 Telemetry = Business Insights

30. • Microsoft Bot Framework (documentation & patterns)
• https://aka.ms/bot-docs
• Cognitive Service (demo & documentation):
• www.microsoft.com/cognitive
• Sessions recorded at Ignite conference:
• https://aka.ms/ignite17-bots
• Resources on AI @ Microsoft:
• www.microsoft.com/ai
• https://blogs.microsoft.com/ai/
Some resources to get you started…

31. Thank you
galiyawarrier