The purpose of this presentation is to present what we believe is a new resource management model for many services companies, answering the growing concerns and complexities that surround the process today. We hope the following will serve as a framework for change. To watch the presentation with audio, follow this link: https://hubs.ly/H08_XHK0

1. I N T R O D U C I N G T H E
Resource Management
Lifecycle

2. $3 Trillion
2016 Global Services Revenue

3. ● Shift to short-term, project-based work
● Remote, distributed collaboration
w/ staff, subs, and clients
● Expectations of greater speed, quality,
& transparency
● Rapid pace of work
● Increased competition
● Squeezed margins
Services firms are facing unprecedented pressures

4. Resource Management
today is tricky.
Really tricky.

5. COLLABORATE
ANALYZE
SELL
DELIVER
ACCOUNT & BILL
PLAN
The Constant, Challenging Cycle of Services Delivery

6. The Full Cycle Resource Management Model
ESTIMATE
PLAN
EXECUTE
ANALYZE &
OPTIMIZE
Full Cycle
Resource
Management

7. E S T I M A T E
1
Timing: Prior to the start of a project, usually during the
sales process.
Goal: Adjust variables to predict the feasibility and
profitability of a project.
Key Information Required
● High-level scope and effort information such as: skills
required, necessary experience
● Key variables, including milestones and dates
● Availability of required roles
● Client’s price sensitivity
● Other key projects on the horizon that may overlap
● Insight into historical data

8. E S T I M A T E
1
Best Practices in The Estimate Phase
● Determine and standardize when you start the
Estimate phase
● Plan at a high level - focus on roles and skills
● Play out the “what ifs”
● Involve the right people
● Don’t spread resources too thin

9. P L A N
2
Timing: The project is almost a “go,” but the phases, milestones,
and resource demands are still in limbo.
Goal: Set-up project for profitability; Create resource plan based
on analysis of project requirements and expectations, and move
resources from soft to hard allocation.
Key Information Required:
● The number of resources you need in each role
● The skill level, expertise or certification required at different phases
● The moving parts, if any, that are still in limbo
● Up-to-date information about a resource's availability

10. P L A N
2
Best Practices in the Plan Phase:
● Create a resource pool with information on
availability, skills, experience, cost and bill rates
● Break down plan into tasks and deliverables for
granular planning
● Set up process for resource requests and approvals
● Keep skills database updated with experience levels

11. E X E C U T E
3
Timing: Begins the moment a project is won, resources are
scheduled, and a project is set into motion.
Goal: Track resource performance as the project gets underway;
manage changes and move around misallocated resources to
enhance utilization or chance of success.
Key Information Required:
● Keep note of all resources hard allocated to the project
● All project details — scope, issues, complexities or potential
roadblocks
● Skills list
● The most important project KPIs

12. E X E C U T E
3
Best Practices in the Execute Phase:
● Hold weekly check ins between resource planners
and project team
● Track time and monitor real-time utilization
● Understand the Estimate at Completion and adjust
along the way
● Establish a list of backup resources

13. A N A L Y Z E
4
Timing: At project completion.
Goal: Use insights, data, and analytics to understand the success,
utilization rates, and profitability of every project and client.
Best Practices:
● Develop quantifiable measures of resource management
success, ie Billable Scheduled and Billable Actuals; Also define
billable and nonbillable work
● Collect data and insights from each phase; compare against
project goals
● Supplement data with feedback from clients, project delivery
teams
● Hold retrospectives to discuss challenges and wins

14. O P T I M I Z E
5
Timing: A period of reflection that occurs after analysis, as
well as between phases, steps, or tasks throughout the
entire project lifecycle.
Goal: Discover resource management strengths and
weaknesses, and improve your process and strategy.
Best Practices:
● View performance, compare metrics, and make real-time
decisions based upon data
● Revisit hiring priorities
● Learn from mistakes
● Share and disseminate information across teams

15. Next Steps
● Acknowledge that there is a better way.
● Apply the concept of a lifecycle to your business.
● Start by making incremental improvements to your
process.
● Hire a dedicated resource manager. This role will
pay for itself within months.
● Get serious about tracking skills.
● Constantly optimize.

16. CRM G/L
Project
Management
Resource
Management
Project
Accounting
Team
Collaboration
Business
Intelligence
Mavenlink Connects People, Projects and Profits

17. CRM G/L
Project
Management
Resource
Management
Project
Accounting
Team
Collaboration
Business
Intelligence
New Resource Management Capabilities

18. Thank You