Les Clefs d'Or National PowerPoint Presentation
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Collaborated with Les Clefs d’Or Canada to Design and Produce the National and High School Presentation to Promote and Educate for l’Union de Concierges.
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Les Clefs d'Or National PowerPoint Presentation
- 1. Les Clefs d’Or Canada “In Service Through Friendship, In Service Through Excellence”
- 2. Les Clefs d’Or Concierges annually assist 127 million* guests worldwide. *study in Toronto 2011
- 3. Who we are Characteristics Origins Les Clefs d’Or Canada Les Clefs d’Or International Membership: Benefits & Requirements Concierge Services Education Contacts and Questions Agenda
- 4. Who We Are An association of professional Concierges Recognized for exceptional service Trusted by the international luxury traveller
- 5. 1919 Three friends from Switzerland leave their mountain village (Vissoie) to work in the grand hotels of London. Two make it to London, Mr. Ferdinand Gillet choses to stay in Paris . They vowed to stay in contact and help each other and their guests “in Friendship”. The Concierge Network begins. 1929 Les Clefs d’Or is created. 1952 First International Congress of the EUPGH (European Union des Portieres des Grandes Hotels) In attendance: France, Germany, Great Britain, Ireland, Italy and Switzerland. Our Origins
- 6. 1976 Canada is the first country outside of Europe to join EUPGH 1998 Change of name to UICH (Union Internationale des Concierges d'Hôtels) – Les Clefs d’Or 2011 Virginia Casale from Montreal, Canada becomes UICH President Canadian Origins
- 7. Les Clefs d’Or Canada 150 Members In 87 Hotels
- 8. Canadian President Carolina Avaria Chef Concierge InterContinental Toronto Yorkville
- 9. Atlantic Quebec City Montreal Ontario Niagara Alberta British Columbia Canadian Regions
- 10. To establish and implement consistent professional and firm ethical standards To coordinate, promote, educate, and assist the activities and interests of Concierges Our Mission
- 11. To foster friendships and communication among Concierges of hotels in Canada and around the world To foster the development of the hotel industry and tourism in general Our Mission
- 12. Our Values The Guest First and Before All Solidarity and Mutual Help Respect Quest for Excellence Discretion Leadership by Example
- 13. The Characteristics of a Clefs d’Or Concierge Adaptable Thorough Detail oriented Discrete Intuitive Empathetic Leader Patient Self driven Precise Prudent Self-Confident Welcoming Quick Connected Worldly
- 14. Steps: 1. Five Years hotel experience two as full time Concierge 2. Invited by a full Member 3. Attend eight meetings in one year 4. Mystery screenings 5. National Exam 6. Presentation to the Members 7. Accepted by the Region 8. Passed by the National Board How to Become a Member
- 15. Les Clefs d’Or Concierges Have the necessary back-up A never-ending network of acquaintances, friends, and colleagues from around the world Benefits of Becoming a Member We open doors inside and outside of the hotel for our guests
- 16. Attending monthly meetings Taking part in educational opportunities Participating in social events Contributing in fundraising and charities Experiencing National, Pan-American and International Congresses Regional Engagement
- 17. Provide the opportunity to: Enhance our knowledge Exchange savvy industry ideas Network and strengthen friendships Showcase current and potential partners and suppliers Monthly Regional Meetings
- 18. Charities and Fundraising LCDC supports local charities in our individual communities as well as on a national level Les Clefs d’Or Foundation of the Americas
- 19. Les Clefs d’Or International 3,794 Members 44 Sections
- 20. International President Colin Toomey Chief Concierge Shangri-La Hotel, Sydney
- 21. Americas, 11.11% Asia, 24.44% Central Europe, 15.56% Mediterranean, 20.00% Oceania, 4.44% Scandinavia, 8.89% Western Europe, 15.56% International Zones
- 22. A competitive advantage within the industry A key advertising tool that many upscale hotel brands are insisting on as part of their brand standards Authenticates and promotes the quality of service which luxury hotels offer The Hotel’s Benefit from having a Les Clefs d’Or Concierge
- 23. Continue to develop and educate current and budding Concierge Develop Brand Recognition Encourage awareness and membership through School Outreach Future Initiatives
- 25. A One-Year Ontario College Post-Graduate Certificate Program Building on the credentials of previous hospitality education An Award Winning Program Partnered with Les Clefs d’Or Canada Fanshawe Concierge Services Program
- 26. Graduates exhibit outstanding critical thinking, multi-tasking and problem solving Heightened degrees of global knowledge, sophistication and confidence These attributes are prized by all tourism and hospitality employers The Goal of the Program Contact: Rob McGregor – Program Coordinator rmcgregor@fanshawec.ca Fanshawe.ca/tourism
- 27. Max Freeman, Julien Sable-Alvarado & Lyubomir Shcherbakov Fanshawe Concierge Students Presentation Created by:
- 29. Les Clefs d’Or Canada “In Service Through Friendship, In Service Through Excellence” We Thank You and encourage Questions
- 30. Image Credits Image Credit: http://2.bp.blogspot.com/- nJ4XRtTjSs0/T9SjSAe6uwI/AAAAAAAAATQ/VW0jvXLPpXI/s1600/golden+key.pn g Image Credit: http://www.lesclefsdoraustralia.org/ Image Credit: http://humanservices.alberta.ca/adoption/15581.html Image Credit: http://orleepasion.com/blog/2014/03/04/ralph-fiennes-aka-lord-voldemort- employed-legendary-concierge-grand-budapest-hotel/ Image Credit: http://www.ew.com/ew/gallery/0,,20483133_20787628_30102974,00.html Image Credit: http://www.metroprotective.ca/wp-content/uploads/2012/10/15-so-concierge- photoorchestrervosdesirs01-fr2.jpg Image Credit: http://www.mistral.gr/gallery.htm Image Credit: http://www.fanshawec.ca/ Image Credit: http://www.hotels.com/ho205622/sofitel-montreal-golden-mile-montreal-canada/ Image Credit: https://www.google.ca/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=0CA MQjxw&url=http%3A%2F%2Fvoyage.sympatico.ca%2Fescapades%2Fquebec%2 Fconcierge-hotel&ei=B8pbVOjNLuPMmwX-- 4DYBw&bvm=bv.78677474,bs.1,d.cGU&psig=AFQjCNFFNJGeBqxluSYUhYOFO UBALE0Lzg&ust=1415388038323622 Image Credit: http://ca.linkedin.com/pub/victoria-ashley-irving/57/b81/557
Notes de l'éditeur
- The quote will automatically come in after three seconds on slideshow format In all of the slides there is a hyperlink to les clefs dor Canada’s webpage inserted in the keys at the bottom right corner. In case at any point the presenter would like to refer to the webpage
- This is just a juicy fact to capture the audiences attention, with the impact that clefs dor has
- Hyperlink inserted in the big key picture. A hyperlink to the “ we are waiting for you, british Colombia” video
- http://www.lesclefsdorcanada.org/whoweare.html That link is to the clefs dor Canada web page, the who we are section if you need more information
- The international origin on les clefs d’or this is brief points on the slide, if you would like to expand upon the history with personal touch this is a good time
- Transition into Les Clefs d’Or Canada section
- Hugo Legrand is the Canadian President of les clefs d’or, he used to work at the Sofitel Golden Mile in Montreal
- Canada is compromised of 7 regions spread across the country
- http://www.lesclefsdorcanada.org/MIssion-Statement.html The link is to the les clefs d’or Canada our mission page, if more info on the topic is needed.
- http://www.lesclefsdorcanada.org/MIssion-Statement.html The link is to the les clefs d’or Canada our mission page, if more info on the topic is needed.
- Friendship The Guest- first and Before All Solidarity and Mutual Help Respect Quest For Excellence Discretion Leadership By Example At this point we did not want to bore the audience with a bunch of traits, so we put the most relevant ones on the slide, this will allow for the speaker to share their perspective on the values and perhaps an anecdote.
- The adjectives were taken off the clefs dor webpage The picture is of Victoria Ashley Irving, the Gold Floor Supervisor in Fairmont Royal York
- http://www.lesclefsdorcanada.org/Membership_for_website_2013.pdf Points to discuss: Embody the qualities of our profession actively participate in your regional association Have the support of your hotel management Pass a series of mystery, written and oral evaluations
- This slide is a key point in the presentation to engage with the audience and try to really sell les clefs dor, the upside of being part of such a prestigious organization. There is a hyperlink in the image of the key going into the door on the slide of les clefs d’or 2013 promo video (Chicago)
- Presenter can explain how the regional engagement keeps les clefs d’or members up to date with industry trends, social events and keep high standards of les clefs d’or possible.
- Presenter can talk about what happens in the monthly meetings, the different types of monthly meetings as well as mention the fact that monthly meetings happen all across the country/ world. This shows the audience that being part of les clefs d’or can take them all over the world while working.
- National charities at Les Clefs d’Or Canada foundation, Dreams Take Flight, Terry Fox Run and Habitat for Humanity, but all regions do numerous charitable events on a yearly basis.
- Transition into Les Clefs d’Or International - Today the association boasts over 3,500 members in 45 countries
- Emanuel Vrettos is the chef de concierge at the hotel mistral, in Greece. At this point the presenter can expand on the role and duties of that the international president has.
- This slide represents the countries around the world in which les clefs dor is represented. The chart is used as a visual to express this by showing the difference in amount of hotels represented in each continent.
- Expand on what a clefs d’or concierge can bring to the table rather than an average concierge. i.e having connections around the city at restaurants, theatres, sporting events and concert. etc
- For Future Initiatives you’ll speak about the bullet points along the right, and then you’ll want to tie the picture into the conversation. Speak about how it is the upcoming 62nd Congress in Argentina + 10th National Congress and maybe about how that conference brings up future ideas.
- 5 examples of top hospitality schools in Canada
- There is more information about the concierge program on the link provided. http://www.fanshawec.ca/programs-courses/full-time-programs/cgs1/next-year A hyperlink to the webpage above is inserted in the fanshawe logo in the top left corner on both pages.
- A hyperlink to a video clip from the Grand Budapest Hotel is inserted into the concierge picture for a humorous idea of a concierge’s responsibilities and what they are in charge of. Essentially the main goal of the program is to further develop the education hospitality students have received in their past. The program forces students to meet strict deadlines and balance a high intensity work schedule which would resemble one of a real concierge job. As well the program forces students to work with a new team at least once a week and present to the class. It is the only strictly concierge post secondary program across Canada.
- There is a hyperlink to each social media site inserted in their personal images
- This is the Last Slide. - Next slide contains Image Credits for Legal Purposes