1. Jacqueline D. McCoo
Contact 1-800-531-8781 ext 67972 Email:jacqueline.mccoo@usaa.com
I am highly experienced in managing certain key fundamentals of logistic administrative operation to
include various military supply support systems and Quality Assurance.Also implementing automated
distribution systems selecting, managing, and training staff. Extremely successfulin establishing and
monitoring productivity goals, as well as leading cross-functionalteams on key projects. Demonstrate
excellent interpersonal skills, interacts well with individuals from diverse cultures and all professional
levels in addition, experienced at streamlining operations
CORE KNOWLEDGE AREAS
 Electrical Documentation Planning for Iraq
 Logistics Coordination
 Supply Operations Management
 Inventory Control
 Training of Personnel
 Shipping/Receiving Government Equipment
 20+ Years Call Center
 10+ Years Call Center Supervisory
 Retail Banking
 Mortgage Assistance (Vendor)
 Transportation Movement Request (TMR)
 Container Management (CMST)
 Mortgage Processing
PROFESSIONAL EXPERIENCES
USAA, San Antonio, TX 10/ 2012- Current
Mortgage Processor
 Verifies, compiles, and types application information for mortgage loans
 Reviews residential loan application files to verify that application data is complete and meets
established standards,including type and amount of mortgage, borrower assets,liabilities, and
length of employment.
 Recommends that loan not meeting standards be denied.
 Communicate with the credit bureaus and employer to verify accuracy of information.
 Submits approved mortgage loan file to Mortgage loan closer for settlement.
 Maintain a pipeline of approximately 35-40 loans.
PROFESSIONAL EXPERIENCES Continued
U S Bank 01/ 2012- 10/2012
Mortgage Assistance Specialist
Relationship Manager
 Professionally handle incoming requests from customers pertaining to the Government Home
Affordability Mortgage Program (HAMP); pre foreclosure options,in-house modifications and
short sale options.Also ensure that issues are resolved both promptly and accurately.
 Thoroughly and efficiently gather customer information, assess and fulfill customer needs,educate
the customer where applicable to prevent the need for future contacts and document the interaction
through contact tracking.
 Maintain a balance between company policy and customer benefit in decision making..
 Demonstrated passion for excellence with respect to treating and caring for customers..
 Willingness to work a flexible schedule to include weekends, possible holidays and occasional
overtime when needed.
 Highly developed sense of integrity and commitment to customer satisfaction.

2. Jacqueline D. McCoo
PROFESSIONAL EXPERIENCES Continued
KBR Inc. Operation Iraqi Freedom 11/ 2008- 11/2011
E-FAM Headquarters Administrative Specialist, (Baghdad Iraq)
Logistic Admin. Specialist – Joint Distribution Center (Balad, Iraq)
Logistic Admin Specialist – Al Asad Iraq (Power Generation)
 Maintains and coordinates task/suspense management system,master calendar of activities,
executive correspondence,and PERSTAT reports for LC III Iraq Electrical.
 Review and write routine reports and correspondence to include Electrical Work Instructions and
Desktop Operating Procedures for LC III Electrical.
 Conducts management studies using the MAXIMO systemto analyse data for accuracy and
prepared Power Point slides and Excel spreadsheets as directed by the E –FAM in reference to
Government facilities electrical components.
 Conduct contractualand operational briefings to military personnelto include but not limited to
Colonels, Majors and Lieutenants.
 Shipping and receiving of Government equipment and supplies for Northern Iraq.
 Receiving and reviewing all bids in conjunction with end user.
 Ensuring purchase orders are properly authorized and taking action to process urgent order.
 Conduct regular and recurring physical inventories of BBSA containers .
 Liaising with accounting to provide assistance in resolving discrepancies between invoices and
purchase order.
 Inventory all requested containerinformation such as container number, physical location,
seaworthiness,color and manufactures date
 Maintain all Container Management Systems by in-gating, out-gating and updating
 Provide Quality control/Quality Assurance QC/QA over the submission of all transportation
documents to include Transportation Movement Requests (TMR), Transportation Control
Movement Document (DD 1384),
 Creates and reviews procedures for distribution and inventory management to maximize customer
satisfaction and minimize cost
 Track military cargo & supplies for both military and civilian personnelusing the RF ITV system.
 Order and track mission essentialparts using the Standard Army Retail Supply System(SARSS)
PROFESSIONAL EXPERIENCES Continued…
MILITARY EXPERIENCES
Ft. Clayton, Panama 1989 –1990
Unit Supply Specialist
Ft. Benning, GA. 1990 –1993
Unit Supply Specialist
 Maintains automated supply systemfor accounting of organizational and installation supplies
and equipment
 Issues and receives small arms.
 Schedules and performs preventive and organizational maintenance on weapons.
 Establishes and maintains stock records and other documents such as inventory, material
control, accounting and supply reports.
 Reviews and verifies quantities received against bills of lading, contracts,purchase requests,
and shipping documents.
 Performs accounting and sales functions in self-service supply.
 Instructs warehouse personnelin loading, unloading, segregation,dunnage,pelletizing, and
selection of stock and storage areas.

3. Jacqueline D. McCoo
Kansas National Guard– Topeka, KS 1996 - 2000
Administrative Specialist
Missouri National Guard
70th Troop Command
St. Louis, Missouri 2006 – 2008
Administrative Specialist
 Prepares and processes recommendations for awards and decorations and arranges for awards
ceremony
 Assembles final product for review, authentication,or otherdisposition
 Reviews and edits correspondence prior to release, sub mission for signature,or other
disposition.
 Plans and organizes office operations to include publications and office administrative
procedures.
 Writes office SOP, job descriptions,and directives.
 Inspects subordinates units and makes recommendations for elimination of deficiencies or
improvement of administrative operations
COMPUTER SKILLS
Proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook, Access, Data Entry