Personal Information
Entreprise/Lieu de travail
Portland, Oregon Area United States
Profession
Ticketing Serv.Center Manager at TicketsWest Pacific Coast of RLHC
Secteur d’activité
Entertainment / Sports
À propos
My goals are to train and support outstanding service and support agents, who live with passion, expectations, and positive energy toward providing the best experiences for their customers. I absolutely believe in improved customer satisfaction and first call resolution, with a previous track record for improving both. With amazing service teams, customer advocates, technical support teams personnel, I can provide insight, direction, and training to better develop agents for a call center environment. Increasing first contact resolution of all external customers, without customer escalations showing an increase. The key is for customer service representatives to be very open, positive, a...
Mots-clés
dog
research
science
evolution
reaffirming
support
service
customer satisfaction
customer interaction
scoring
quality
assessment
score card
Tout plus
Présentations
(1)Documents
(12)J’aime
(2)Digital Portfolios
Silvia Rosenthal Tolisano
•
il y a 8 ans
Web 2.0 in Recruitment
Thomas Shaw
•
il y a 15 ans
Personal Information
Entreprise/Lieu de travail
Portland, Oregon Area United States
Profession
Ticketing Serv.Center Manager at TicketsWest Pacific Coast of RLHC
Secteur d’activité
Entertainment / Sports
À propos
My goals are to train and support outstanding service and support agents, who live with passion, expectations, and positive energy toward providing the best experiences for their customers. I absolutely believe in improved customer satisfaction and first call resolution, with a previous track record for improving both. With amazing service teams, customer advocates, technical support teams personnel, I can provide insight, direction, and training to better develop agents for a call center environment. Increasing first contact resolution of all external customers, without customer escalations showing an increase. The key is for customer service representatives to be very open, positive, a...
Mots-clés
dog
research
science
evolution
reaffirming
support
service
customer satisfaction
customer interaction
scoring
quality
assessment
score card
Tout plus