1. Bhagyawatee Bhiwa ( Medha )
37 Chamberlain Place LondonE17 6AY
Tel: 07539444563
Email: medhabhiwa@yahoo.co.uk
I am an experienced and highly energetic candidate who have 10 years’ experience in the credit
management industry. I show a high level of commitment in my work to achieve my objectives. I am
ambitious, self-motivated, confident, and inquisitive and adapt easily to changes. I believe that
passion, patience and perseverance are the key elements to success.
Employment History
August 2006-Present
Credit Control Supervisor at Trinity Mirror Digital Recruitment Limited
I have shown a high level of commitment in managing a group of 5 credit controllers and currently in
charge of one sole credit controller due to restructuring. I am responsible at ensuring that the credit
control department work towards proficiency and ensure that our common objective are achieved
every month. Full support, and required training and coaching are provided to my team member. I
also ensure that the daily task to completed to best of our ability.
Duties:
Management
Deputise the role of credit manager in her absence
Implement new procedures to improve efficiency
Motivate my team member
Measure department performance and identify need for improvement
Agreeing KPIs with team member and engaging them in coaching and giving feedback
Conduct one to one on a monthly basis
Provide Credit control Training to all new Sales team member
Conduct PDR with team member
Report pro-actively to the line manager
Manage a good relationship with our suppliers
Manage a good rapport with our key clients
Credit Operation
Interacting with both internal and external clients to gain feedback on quality & service
effectiveness
Support team member to increase productivity, efficiency and competency
Providing excellent customer service to designated accounts.
Ensure that Age debtors is in good Shape and cash collected effectively
Perform credit check
Keep track of reports needed on daily, weekly and monthly basis
Ensure that all procedures are adhered to the best of our ability
Manage customer credit files
2. Manage the application of late payment fees
Deal with pre-legal matters, ensuring that we have exhausted all the possibilities prior to
legal route
Maintain credit policy
Monitor credit granting and periodic credit review
2005-2006 Reservation and Group Coordinator at the Mercure Hotel Accor Group
2004-2005 Reservation Supervisor at Hotel Solutions Direct Limited
Key skills and Competence
Excellent Knowledge on Salesforce , Financialforce, Microsoft Office including Word, Excel,
crystal reports and Outlook.
Excellent customer Service skill
I am bilingual, communicate in both English and French fluently
Ability to negotiate with clients at all levels
Ability to handle complaint calmly and professionally
Expert in handling all Direct debit queries
Using market knowledge to influence and negotiate with clients.
Organising mini credit control projects, such as setting up new procedures with flow charts
Able to manage all aspects of Credit control functionality
Ability to establish priorities and work through deadline
Able to forge high performing working relationships with colleagues
Can communicate information and ideas to others in an understandable manner
Experience of legal practice as per company procedure
Ability to deal with HR matters
Ability to deal with redundancies
Academic Qualification
2004- Diploma in Travel Tourism and Hospitality
1996- Cambridge High School Certificate
Professional Qualifications/ Training
Present: Studying the CICM Diploma level 3
Hotel School of Mauritius:
Supervisory Skills
Yield Management
Sun International University- Mauritius:
Creating Value for the Customer
Creating Link with your Internal Customers
Intermediate Italian Course
References: Available upon Request
