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Kailash Healthcare Increases Productivity By 40% With Google Apps For Business. Goes Google With MediaAgility
1. Kailash Healthcare Improves Productivity By 40% With Google Apps For
Business
A Case Study By MediaAgility
Kailash Healthcare Ltd is a group of hospitals and research centers dedicated to healthcare and wellbeing
of the society. The group comprises of multispeciality and superspeciality hospitals and research centers
across 3 states in India. This 25 year old group of hospitals has a single point agenda to provide efficient,
timely and patientfriendly healthcare to its patients, through best medical practices in a clean, healthy and
rejuvenating environment.
Kailash Healthcare has over 500 employees spread across the group of institutes of which over a 100
require IT enablement. The main challenge that the group faced was to keep these employees connected
while retaining focus on their mission of providing excellent heathcare to the patients. The IT team struggled
to keep their communication channels smooth and efficient. Kailash was running their mails on a primitive
webmail platform. The Group IT head, Sandhya Jha, identified the need to upgrade to an excellent internal
communication and collaboration channel that would power the best doctors and healthcare staff. “It was
obvious that we retained our IT infrastructure on the Cloud but evaluating available Cloud based solutions in
the market was my immediate action item.”, recalls Sandhya.
The foremost deciding factor of the best fit for our organizational IT needs was that of minimal downtime and
security of our data. Minimising downtime is very critical for the healthcare business. Apparently, the IT
team at Kailash was hassled by a low performance of the existing system. The group faced a tremendous
delay in email delivery which hampered their daytoday functioning. This was not acceptable to Kailash as
agility is foremost for a healthcare group. “There was absolutely no point of running on a web based email
system, if there is a lag in mail delivery. It was defeating the very purpose of a cloud based communication
channel”, said Sandhya. Their IT issues just did not stop there. The team was also facing serious issues
with spam control and email backup. All these problems summed up and the IT team decided to adopt a
comprehensive cloud based messaging system that would result in better efficiency of their team.
After evaluating all the existing mail solutions, Kailash decided to adopt Google Apps for Business. Besides
serving their basic need to deliver mails in realtime, the Google suite of solutions also helped them
overcome their other IT challenges. The decision to switch to Google Apps was backed by the entire
Management at Kailash Group. Google Apps not only enabled a smooth communication channel across all
locations of Kailash but also enabled a robust collaboration environment powered by Google Drive, Gtalk and
Calendar. The employees were now able to work simultaneously on multiple issues, across all locations,
with Google Docs; schedule appointments for the Doctors and staff on Google Calendar and collaborate
instantly on Gtalk. The system saw an immediate change in their way of work.
The IT team noticed that the inbuilt spam controls worked smoothly behind each mailbox. One of the
biggest pain for any Administrator is to minimize spam for their employees. “With Google Apps and Postini,
this was easy. Not only did we see almost zero spam but got a superb uptime and a great mail archiving
system. All our challenges were overcome with an allinone solution Google Apps”, says Jha. The Kailash
group’s workflow saw a significant improvement after the switch. Google Apps users in the group have an
improved user experience and the IT admins are not worried about downtimes, security, spam or back ups
anymore. Google Apps collaboration capabilities have made daytoday work easier for it’s employees and