UX/XD Workshop
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This deck represents a full day workshop on the topic of UX Design sprints and the development of prototypes using Adobe XD.
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UX/XD Workshop
- 1. Business Solutions UX/XD Workshop Presented by Megan Johnson
- 2. Business Solutions UX/XD User Experience Defined What is the purpose of UX Design?
- 3. Business Solutions UX/XD User Experience Defined To reduce friction between task and tool.
- 4. Business Solutions UX/XD The Science and Art of Designing a Product or Service • Easy to Use • Fits Expectations • Meets Business Goals Source: www. humanfactors.com ROI of User Experience
- 5. Business Solutions UX/XD Many Methods Is it worth it?
- 6. Business Solutions UX/XD The Big Picture The amount of money spent worldwide on information technology is $1 Trillion per year. Source: www. spectrum.ieee.org Why Software Fails
- 7. Business Solutions UX/XD The Big Picture The percent of products that are abandon because they are hopelessly inadequate is up to 15% of all projects. Source: www. spectrum.ieee.org Why Software Fails
- 8. Business Solutions UX/XD The Big Picture The percentage of venue that goes toward the IT group ranges from 5% - 10%. Source: www. spectrum.ieee.org Why Software Fails
- 9. Business Solutions UX/XD The Big Picture The amount of time programmers spend on rework that is avoidable is 50%. Source: www. spectrum.ieee.org Why Software Fails
- 10. Business Solutions UX/XD The Big Picture The cost of fixing an error after development is 100 times that of fixing an error before development. $1 vs. $100 Source: www. spectrum.ieee.org Why Software Fails
- 11. Business Solutions UX/XD The Big Picture Here are 3 of the top 12 reasons projects fail around user experience or user-centered design work 1. Badly defined requirements 2. Poor Communications among customers, developers and users 3. Stakeholder politics Source: www. humanfactors.com ROI of User Experience
- 12. Business Solutions UX/XD The Big Picture User experience design can fix 3 of the top 12 reasons by … • Conducting stakeholder interviews • Gathering user research • Testing with actual users Source: www. humanfactors.com ROI of User Experience
- 13. Business Solutions UX/XD The Big Picture Meaningful Measurements 1. Conversation rate or the increase of visitors to a website who either buy or donate 2. Registration 3. Decrease in the number of drop-offs or abandonment 4. Decrease to the number of calls to the help desk 5. Reduction in training time 6. Increase in the usage of an application 7. Save user time 8. Save development time 9. Reduce errors Source: www. humanfactors.com ROI of User Experience
- 14. Business Solutions UX/XD The Big Picture Calculating the return on investment is a way to show the value of doing user experience work. Source: www. humanfactors.com ROI of User Experience
- 15. Business Solutions UX/XD The Sprint A design sprint is a process for solving problems and testing new ideas.
- 16. Business Solutions UX/XD The Sprint Design Sprints are typically used for projects • in high stake situations • with little time to solve • or just plain stuck
- 17. Business Solutions UX/XD Gather the Troops A design sprint requires a diverse set of team members beginning with a Decider.
- 18. Business Solutions UX/XD Gather the Troops Sprints are most successful with a mix of people.
- 19. Business Solutions UX/XD Gather the Troops Recruit a team of 7 or less. 1. Decider 2. Finance expert 3. Marketing expert 4. Customer expert 5. Tech/logistics expert 6. Design expert
- 20. Business Solutions UX/XD Gather the Troops Pick a Facilitator.
- 21. Business Solutions UX/XD Gather the Troops Each expert in the room will be a key contributor providing background information, fresh ideas, or shrewd observations of your customers.
- 22. Business Solutions UX/XD Time and Space 1. Pick the place (conference room) 2. Remove distractions (no-devices) 3. Use whiteboards (or butcher paper) 4. Gather Supplies (sticky notes, sticky dots, markers, pens, timers, printer paper 5. Healthy snacks are optional but always a crowd pleaser
- 23. Business Solutions UX/XD Time and Space Five days? “We’ll never get approval.” Map M Sketch T Decide W Proto- type Th Test F Epo◢u!qbojd/
- 24. Business Solutions UX/XD Time and Space Yes, you can customize a sprint to suit your organization.
- 25. Business Solutions UX/XD Sprinting Utopia 1. Start at the End 2. Map 3. Ask the Experts 4. Target Map M
- 26. Business Solutions UX/XD Sprinting Utopia 1. What questions do we want to answer in this sprint? 2. To meet our long-term goal, what has to be true? Hpbm! Tfu"
- 27. Business Solutions UX/XD Long-term goal: Reduce medical provider cost and improve patient outcomes. Sprint Question: Can we prove our product is reliable, secure and reduces costs? Project: Goal & Question
- 28. Business Solutions UX/XD Sprinting Utopia 1. Start at the End 2. Map 3. Ask the Experts 4. Target Map M
- 29. Business Solutions UX/XD Project: Map Ejsfdups Benjojtusbups! Fwbmvbujoh!wbmvf.cbtfe! dpousbdut!vtjoh!bo! fydfm!tqsfbetiffu/! Tffljoh!bo!fggjdjfou! boe!tfdvsf!tztufn/! Sfrvftu!gps! jogpsnbujpo!)SGJ* Efnp Qjmpu Dpoujovfe! fohbhfnfou Dpousbdu
- 30. Business Solutions UX/XD Sprinting Utopia 1. Start at the End 2. Map 3. Ask the Experts 4. Target Map M
- 31. Business Solutions UX/XD 1. Each person writes his/her note, one at a time, on sticky notes. 2. At the end of the expert interviews we merge the and organize them. Project: How Might We…
- 32. Business Solutions UX/XD Sprinting Utopia 1. Start at the End 2. Map 3. Ask the Experts 4. Target Map M
- 34. Business Solutions UX/XD Sprinting Utopia 1. Start at the End 2. Map 3. Ask the Experts 4. Target Map M
- 36. Business Solutions UX/XD Sprinting Utopia 1. Remix and Improve 2. Sketch Sketch T
- 37. Business Solutions UX/XD 1. Search for one or two points of inspiration 2. Give a 1-minute tour of the inspiring source Project: Remix & Improve
- 38. Business Solutions UX/XD Sprinting Utopia 1. Remix and Improve 2. Sketch Sketch T
- 39. Business Solutions UX/XD Sprinting Utopia 1. Remix and Improve 2. Sketch Sketch T １boe!opx!uif!gvo!qbsu"
- 40. Business Solutions UX/XD Sprinting Utopia Facilitator Notes Monday or Tuesday, start the process for finding customers for Friday’s test.Sfdsvju"
- 42. Business Solutions UX/XD Project: Ready, Set, Sketch SUPPLIES 1. Copy printer paper 2. Felt tip markers RULES 1. Be sure your sketches are self-explanatory 2. Keep them anonymous 3. Ugly is okay 4. Words matter 5. Give it a catchy title
- 43. Business Solutions UX/XD Sprinting Utopia Decide W 1. Decide 2. Storyboard
- 44. Business Solutions UX/XD Sprinting Utopia Decide W 1. Decide 2. Storyboard
- 46. Business Solutions UX/XD Sprinting Utopia Decide W 1. Decide 2. Storyboard
- 47. Business Solutions UX/XD Sprinting Utopia Decide W 1. Decide 2. Storyboard
- 48. Business Solutions UX/XD Sprinting Utopia 1. Fake It 2. Prototype Proto- type Th
- 49. Business Solutions UX/XD Sprinting Utopia 1. Fake It 2. Prototype Proto- type Th Qvmmjoh!ju!bmm!uphfuifs/
- 53. Business Solutions UX/XD Sprinting Utopia 1. Small Data 2. Interview 3. LearnTest F Gsjebz"
- 54. Business Solutions UX/XD Sprinting Utopia 1. Small Data 2. Interview 3. LearnTest F
- 55. Business Solutions UX/XD Sprinting Utopia Asking why… Remember, you are gathering quantitative data. You need to know why the product or service isn’t working. Ujqt"
- 56. Business Solutions UX/XD Sprinting Utopia 1. A friendly welcome 2. General, open-ended context questions about the customer 3. Introduction to the prototype 4. Detailed tasks to get the customer reacting to the prototype 5. A debrief to capture the customer’s overarching thoughts and impressions Difdl!! Mjtu" The Five-Act Interview
- 57. Business Solutions UX/XD Sprinting Utopia 1. Small Data 2. Interview 3. LearnTest F
- 59. Business Solutions UX/XD Sprinting Utopia 1. Small Data 2. Interview 3. LearnTest F