1. Melissa Mathena
4000 Cedar Lane, Poetsmouth, VA 23703
Home: 757-735-5092
swetgrl75@hotmail.com
3 years maintenance background entailing contracts, modifications, work orders overseeing daily
service reports. Working closely with contract specialist to maintain proper work flow with daily
and weekly work order details for plumbing, hvac, and electrical contracts.Obtained several
safety certifications through OSHA.Motivated administration professional skilled at building
strong working relationships with fellow staff, supervisors.Experienced General manager driven
hardworking retail professional versed in all aspects of running day to day operations, including
opening and closing procedures, banking, merchandising and recruiting. Skilled in providing
creative solutions to customer complaints. Train retail associates on sales techniques and
customer satisfaction. Equipped with extensive experience in retail management and sales.
Employs excellent leadership skills and multi-tasking strengths. adept at problem solving,
customer service and hiring and training hardworking, quality staff.
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Store operations
MS Office proficient
Sales professional
Recruiting and interviewing
Knowledgeable of quality control standards
Purchasing ability
Results-oriented
Managing large crews
Quality control
OSHA regulatory compliance
Solid independent worker
Computer literate
Team player
Deadline driven
Flexible work schedule
Outstanding communication skills
Exceptional leader
Conflict resolution skills
Team-oriented
Reliable
Flexible schedule
Quick learner
File/records maintenance
Dependable independent worker
Troubleshooting
Good at following instructions
Utilizing scanner systems
Consistent work history
SOP knowledge
Strong interpersonal skills
Solid communication skills
Strong organizational skills
Timely project completion
Valid VA driver license
Government security clearance
Establishing goals and setting priorities
Secretary, 08/2012
Mechanical Resources Inc. － Portsmouth, V A
Photocopied all correspondence, documents and other printed materials.
Drafted and typed grammatically correct office memos.
SUMMARY
HIGHLIGHTS
EXPERIENCE

2. Received and disbursed all incoming mail.Maintained office supplies by checking stocks and
placing orders.Directed incoming calls to appropriate staff members
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Managed incoming and outgoing calls for a busy office..
Successfully established effective systems for record retention by creating database for daily
correspondence tracking.
Standardized department filing system to increase efficiency.
Developed more efficient filing systems and customer database protocols.
Managed the receptionist area, including greeting visitors and responding to telephone and
in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Supplied key cards and building access to employees and visitors.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Properly routed agreements, contracts and invoices through the signature process.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email
and mail.
Managed daily office operations and maintenance of all company vehicles.
Computed, recorded, and proofread data, records and reports.
Complied with federal, state and company policies, procedures and regulations.
Reconciled and reported discrepancies found in records.
Kept up-to-date, thorough and accurate files.
Reviewed new work orders and requests and manually entered data into a centralized database.
Corresponded daily with PAR's to insure all paperwork and work orders are completed in a
timely manner.
Acted as the point of contact for all incoming work orders.
Assigned work orders to employees based on their competencies and skills.
Accurately provided status information on project progress to the project management
.Acted as the liaison with company safety representative to promote awareness and
understanding of safety protocols.
Coordinated training for the construction teams on site-specific requirements, techniques and
procedures.
General Manager, 01/2010 to 07/2012
Wilco Hess － Suffolk , V A
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash
receipts.

3. Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.Trained all new managers on store
procedures and policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.Wrote order supply requests to replenish
merchandise.Wrote order supply requests to replenish merchandise.Trained staff to deliver
outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Accurately processed data, validation and transmission for weekly, semi-monthly and sales
payrolls.
Managed payroll and time and attendance systems.
Processed rehires, transfers, terminations.
Monitored daily banking transactions.
Maintained annual and monthly budgets.
Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures,
accounts payable, receivables and profits and losses.
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents
and reports.
Monitored vacation accrual.
Processed terminations.
Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
Surpassed revenue goals in four consecutive quarters.
Identified and resolved system and account issues.
Interviewed, hired and trained new quality customer service representatives.
Provided detailed monthly departmental reports and updates to senior management.
Developed and implemented policies, procedures and process improvement initiatives to
improve retention rates and increase customer satisfaction.
Verified details of transactions, including funds received and total account balances.
Revamped accounting quality system to prepare for important audits.
Coordinated approval processes of all accounts payable invoices.
General Manager, 04/2000 to 12/2009
Super Mart － Chesapeake , V A
Determined merchandise price schedules and discount rates.
Monitored customer preferences to determine focus of sales efforts.
Generated monthly and annual sales reports.
Created and directed sales team training and development programs.Shared product knowledge
with customers while making personal recommendations.
Trained in negotiations and time management.
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, including counting cash, opening and closing cash registers and
creating staff assignments.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.

4. Calculated figures such as discounts, percentage allocations and creditsVerified details of
transactions, including funds received and total account balances.Revamped accounting quality
system to prepare for important audits.
Balanced batch summary reports for verification and approval.Conducted month-end balance
sheet reviews and reconciled any variances.
.Researched and resolved billing and invoice problems.
Verified details of transactions, including funds received and total account balances.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of
bank transactions.
Completed monthly, quarterly and annual bank reconciliations.
.
basic education
Woodrow Wilson High School － Portsmouth, V A, USA
EDUCATION