Merino Services is a global consulting firm with over 12 years of experience implementing Infor solutions. It has offices in 7 countries and focuses on industries like manufacturing, automotive, retail, food and beverage. The document discusses Merino's services like ERP implementation, support and training. It also outlines the challenges companies face around costs, utilization and competition and how Merino's solutions and technologies like mobile and analytics can help address these challenges.

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Industrial Equipment & Machinery

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Textile
Merino Services – Partner 2 Progress
12+ Years of Infor Experience
High-tech
Electronics
Aerospace
&
Defense
General
Discrete
Manufacturing
Automotive Distribution
Retail &
e-Commerce
Industry
Focus
Infor Gold Level Partnership
US$250+
Million Merino Group
300+
Happy Customers
250+
Domain Experts
40+
Project Countries
7+ Offices
24x7
AMS
9001: 2008
Certified
Proven
Methodology
Food &
Beverages
Textile
Industrial
Equipment
&
Machinery

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About Merino

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Services Offering
Education &
Training
Application
Managed Services
Web Development /
Portal / POS Development
Implementation and
Consulting Services
Migration / Upgrade
Projects
ERP Readiness
and Health Checks
On Demand”
Service & Support
Hosted Services

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Global Presence
Merino Services Ltd.
Merino Consulting Services B.V.
Merino Consulting Services Inc.
Merino Consulting Services
Merino Consulting Services Pte. Ltd.
Merino Consulting Services
Merino Consulting Services SDN BHD
INDIAUAETHE NETHERLANDS SINGAPOREMALAYSIA HONGKONGUSA

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Achievements
2012 2013
2014
2015
Most Promising
Partner ASEAN
2015 by InforTop Achiever
Award
2014 by InforTop Achiever
Award
2013 by Infor
Fastest Growing
Partner Award
2012 by Infor
Acquire 65 New
Customers
Merino Consulting
Services selected
as Premier Delivery
Partner by Infor
2016
2017

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Technology Alliances and Enterprise Application

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$38bn
Equipment rental revenue
North America (ARA)
Did you know?
9 CAT Dealers
Association
Membership
AED ARA
AEMP
Equipment
Dealers,
Service &
Rental
1700+
Years of
Experience
2
0
€23bn
Equipment rental revenue
Europe(ERA)
Countries
60
+

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Business challenges we see
Evolving Environment Internal Pressures
Cost per
Transaction
Utilization of
Equipment
Service is
King
Business
Model &
Technology
Evolution

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Business challenges we see
Cost per
Transaction
Utilization of
Equipment
Service is
King
Business
Model &
Technology
Evolution
Manage the
shift to rental
and harness
new
technologies
Serve every
customer
uniquely
Maximize
return on
assets,
service
productivity
& cut service
WIP
Balance
parts
demand with
Inventory
investment
and improve
performance

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What if you could?
Workforce
Dynamics
Shrinking
Margins
Changing
Expectation
s
Increased
Competition
Manage the
shift to rental
and harness
new
technologies
Serve every
customer
uniquely
Maximize
return on
assets,
service
productivity
& cut service
WIP
Balance
parts
demand with
Inventory
investment
and improve
performance

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And you also had?
Location Flexibility
Flexible Integration
Efficient Processes
Lower TCO
Effective Collaboration
Timely Information
Optimal
Business
Operations

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..and it looked like this?

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Meeting your business challenges

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Some Key Differentiators
One integrated solution –
Dealers, Rental and Service
Equipment CRM – a holistic view
of all customer facing processes
Mobile, consumer-grade user
experience - makes the field part
of the office
KPIs and analytics – built into
the solution
Warranty and claim
management with flexible
warranty periods and types

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Making innovation work for you

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Business Vault
Analytics | Reporting | Search | In-context BI
Cloud Motion
ApplicationApplication
Infor ION integrates a wide range of
disparate systems, providing a simple but
powerful framework for managing business
process flows, workflows, and alerts.
The result is a unified data and business
process platform that can reinvent the way
end users and IT interact with core
systems.

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Infor Ming.le
Stay connected with
real-time alerts
In-context analytics deliver
key indicators at a glance
Communicate, collaborate and
share information with colleagues
Automated tasks let you
respond faster
Easy access to all systems
Infor Ming.le makes collaboration natural and efficient.
Social business?
Essential business.

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Demand Planning
Dynamic Enterprise
Performance Management
Deep core ERP
Functionality plus vertical
extensions for:
Implementation
Accelerator
Industry business processes
pre-configured database & solution
Equipment CRM
Supply Chain Execution
Bringingitalltogether
CompleteEquipmentsuite
Infor Ming.le™
Comprehensive solution for social
collaboration, process improvement
and contextual analytics
Mobile Applications
Mobile applications that increase
response times and improve
decision making for an agile
workforce
Analytics for Equipment

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Synopsis
• We have precise solutions for your respective industry.
• We figure out the strains in your industry.
• Our innovative technology will accelerate your productivity and
service.

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Thank you
INDIA USA HONGKONG UAE THE NETHERLANDS SINGAPORE MALAYSIA