This presentation discusses helping operations teams that have become top-heavy. It provides two scenarios of teams at LinkedIn that had issues with technical debt, resource allocation, capacity planning and alert fatigue. The presentation outlines a formula for success that includes defining problem areas, communicating expectations, acquiring needed resources, planning short and long-term work, and establishing exit criteria with metrics to measure progress. The goal is to help teams work through high toil, reduce burnout, and create sustainable workloads.