Augmented Reality in the Supply Chain • How far has this technology developed; are there some examples of best practice? • What are the implications for Augmented Reality in the logistics industry especially in the warehouse? Including discussions with examples of: Pick by Vision – optimised picking, Vision order checking, manual or automated solutions, Maintenance improved by vision technology, Reduce down time and improve availability and Reduced training costs.

1. Augmented Reality
in the Supply Chain

2. Agenda
THURSDAY, MARCH 30
Augmented Reality
in general
How far is the
technology developed
Examples – best practice
What are the
implications in the
warehouse
Pick by Vision /
Maintenance examples

3. Augmented Reality
IN GENERAL

4. Augmented Reality
In short, augmented reality is the expansion of physical reality by
adding layers of computer generated information to the actual
environment.
In other words, AR has the capability to enhance every object
you see with additional and valuable information
(including text, video, graphics, sound, GPS data…)
Don’t mix it up with virtual reality, because VR replaces the real
world with a simulated one.
IN GENERAL

5. Augmented Reality
HOW FAR IS THE TECHNOLOGY DEVELOPED

6. Augmented Reality
FromGimmicktoBusiness
Huge range of applications for
smartphones and for home and private
use.
In the industry for example BMW use
AR/VR equipment for car design and
training puposes.
Hyundai’s AR reality app helps idiot-proof
car maintenance
AR will shake up the retail
ARinotherindustries
LEGO for example uses AR in retail
shops in Germany with showing the
customer the finished product while
holding the packaging in front of a
camera/screen.
In San Francisco the search for
business or private real estate is made
easier by AR. Capturing the real estate
object in front of you shows if it is for
lease or for sale.
Gaming (Pokemon Go), the tourism
industry with city tours or the fashion
industry with applications are more
examples.
Technology
With Playstation VR, Oculus Rift, HTC
Vive as a breakthrough in 2016
Especially in Smartphone AR becomes
the killer app.
AR and VR equipment more and more
affordable
HOW FAR IS THE TECHNOLOGY DEVELOPED

7. Augmented Reality
Predictions indicate, that in the future, utilization of wearable
glasses will spread in the logistics sector.
Many companies realize that wearable technologies, especially
glasses or vision technology, can empower workers to achieve
new levels of efficiency, productivity and accuracy.
However, choosing the right wearable solution can be a
challenge.
IMPLICATIONS IN THE LOGISTICS INDUSTRY / ESPECIALLY THE WAREHOUSE

8. knapp.com
Supply Chain and AR
IMPLICATIONS IN THE LOGISTICS INDUSTRY
Picking Optimization
 Intuitive, ‘hands-free’, continuous quality check, language
independent
Facility planning
 Full scale visualisation of your future warehouse, model
workflows, trying it before actually doing it
Freight / Container loading
 Replace cargo lists, load instructions, efficiency
Dynamic traffic support
 AR successor of GPS, heads-up and windshield displays,
reducing distractions, easy re-route shipments

9. Vision Picking
INNOVATION – A SUCCESS FACTOR
Increase of picking quality through
- Constant checking of picked items
- Automatic reading of serial- and batch number
- Optical instructions displayed (picture of the article, amount…)
- Display of shelfpack
- Check of the right pick location
Short training time for new operators
- Navigation in the warehouse displayed on the screen
- Independent of language and operators language skills
- Intuitive operator guidance and easy adaptable processes

10. Vision Picking
INTERFACE

11. Vision Picking
MagnumLogistics
Employees: 1,000
Privately owned company
Industry: Pharmaceutical
End-to-end supply chain to the pharmacy
Headquarter: Tallinn
Estonia
Pharmacies: 160
Wholesale and point to point, shop friendly
deliveries
Technologies
Goods to Person system and picking
RF picking
VISION Picking
Examplevideo
BEST PRACTICE

12. Maintenance & Augmented Reality
IMPROVED BI-DIRECTIONAL COMMUNICATION THROUGH AUGMENTED REALITY

13. KNAPP - KiSoft Web Eye
THE PURPOSE
Save money
- Cost reduction for maintenance and support services
Increase quality
- Economy of time for maintenance and support services
Ensure your business
- Reduce downtimes and increase availability

14. KNAPP - KiSoft Web Eye
THE COMPONENTS
Main components
- Head-mounted display (see-through) camera included
- Headset with headphones and microphone
- Vest with integrated PC and WLAN
- Mini keyboard for special applications
- Battery (runtime 6-8 hours)
Optional components
- Connection Box
- Static Eye

15. KNAPP - KiSoft Web Eye
SOLUTION
Possible applications
- Identifying hardware and software failures
- Monitoring of repair works
- Technical service of mechanical and electronical devices
- Training of new staff
Advantages
- Faster identification of the issue
- Faster resolution of the issue
- Fewer on-site operations of technicians
- Higher availability

16. KNAPP - KiSoft Web Eye
Usedintheindustry
since2011
THE MOBILE AUDIO-VISUAL SUPPORT SYSTEM
Efficiency
 More efficient communication between the
Knapp service centre and the technician on-
site during repair works
 More efficient support thanks to image
transfer that enables a faster diagnosis of
errors
Bi-directional communication
 Direct information transfer to the technician
who is directly on-site
 Real time audio-visual information transfer
between technician on-site and service centre

17. Augmented Reality
IMPLICATIONS IN THE LOGISTICS INDUSTRY - SUMMARY
Picking Optimization
- Intuitive, ‘hands-free’, continuous quality check, language
independent
Facility planning
- Full scale visualisation of your future warehouse, model workflows,
trying it before actually doing it
Freight / Container loading & dynamic traffic support
- Replace cargo lists, load instructions, efficiency, heads-up and
windshield displays, reducing distractions, easy re-route
Maintenance
- Faster identification and resolution, less on-site operations, higher
availabilityshipments

18. Company
Headquarters KNAPP AG
Hart bei Graz
Founded: 1952
Company premises: 120,000 m2
Employees at the headquarters: 2,000
Employees worldwide: 3,000
Locations and offices: 33
Turnover 15/16: 582 million euros
Export quota: 98 %
AustralianSubsidiary
Certifications
Quality management
ISO 9001
Occupational Health and Safety
OHSAS 18001
Environmental management
ISO 14001
KEY DATA
KNAPP Australia
Member of the KNAPP group
Incorporated: 2014
Service structure in NSW, VIC, QLD
Spare parts management via VIC
Australian HQ in Melbourne
Unit2 / 314 Governor Road
Breaside, 3195, VIC

19. Company
Coreindurstries
retail
healthcare
fashion
food retail
industry
Solutionconcepts
zero defect warehouse
low complexity warehouse
omni-channel warehouse
smart warehouse
SECTORS

20. Thank you!
Michael Kemeny
michael.kemeny@knapp.com