Email marketing presentation delivered at Email Expo in Frankfurt. Presented to a small audience of email marketing interested brands and email marketing experts from attending exhibitors.
Videos are found at www.marketingtelly.com
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Email Expo Email Marketing Presentation Frankfurt
1. Slide 1 of 148– 44 minutes remaining
Email marketing inspiration:
Nail these components for
better results
Michael Leander
@michaelleander
www.michaelleander.me
michael@michaelleander.me
2. The purpose of email
marketing is to
acquire, convert, sustain
and grow customers
whom then in turn will
attract other customers’
through referrals
3. From wasted to wanted
Messaging
Customer intelligence
Mass
Communication
Demographic
data
Customer
history
Contact
data
Personalized
Communication
Segmented
Communication
Transactional
Communication
Customer
transaction
Intention/
behaviour
Data source
Integrated
Web analytics
Behavioral /
web sales
Mailing list/
database
CRM system
Enhanced
profiling
Customer
value
Potential benefit =
Tailored promotions (sales)
Loyalty
Information
Relevant
offers
Behavioral
Communication
Potential benefit =
Up-sales/ promotions
Triggers
based on
behavior
Trigger on
transaction
Newsletters, surveys
& one-size-fits-all
promotions
Lifecycle
emails
Targeted email
campaigns/ offers
97% here
12. Significant changes in buying behavior
OTS* high to
get a reaction
No sex on
the first
date
*OTS = Opportunity to see
Referral &
recommendation
Latency
increase
incubationtime
Get more inspiration http://www.zeromomentoftruth.com
14. THE COLOSSAL OTS CHALLENGE
Attention Action
Message Message Message Message Message Action
Increase Opportunity To See by multiple of 3, 5, 10
Pre launch phase Hard selling phaseNurture & convince phase
The “it’s all over” phase
15. Increase OTS for better results –
works almost all the time
• Remember: people take longer time to make a decision
• Higher frequency will not hurt you as long as you are well
established in the Mind-Box
• In email marketing, be sure to differentiate messages based on
open, clicked, no action
16. See case study – integrated campaign
See the campaign case study here
18. Which reads the most words
pr minute – the eye or the ear?
2.500 words per minute 125 words per minute
The eye reads 20 times faster than the ear @michaelleander
20. Let’s show the world what real
email marketers look like !
• Take a picture of the
person sitting next to
you
• Your business card or
email address gets you
the case studies
• Pass the camera
around quickly – we
only have 35 minutes
• Don’t want your pic on
Facebook – cover your
face
Trondheim, Norway
Sydney, Australia
21. The biggest shift you and other
email marketers are facing right
now
Touch
changes everything
22. Think about how your audience interacts
depending on which device
they are on
26. A. Get two brand new articles about branding
B. News in a flash – articles about branding
A -> 32%
B -> 42%
Which subject line generated the
highest open rate?
(A/B Split test)
27. Which generated the best
CTR (Click Through Rate) ?
A ? B ? C ?
A B C26,22% 5,00% 10,32%
28. 2 links – one soft and
one hard call to action
Why is the balance between
soft- and hard promotion
important to your email
marketing?
30. Some important areas to test now
• Behavior desktop vs. mobility
• Timing desktop vs. mobility
• Frequency
31. Which of these contribute most to
the success of an email marketing
campaign OR newsletter?
1.The message / the offer
2.The target audience
3.The creative
32. Allocation of focus in any direct marketing
activity – here specific to email marketing
Message/offer Target group
Creative Deliverability
100%
45%
5%
40%
10%
35. Big Data or Small Data?
If you can’t handle small data –
you can forget about big data !
36. Build your profiles and improve targeting,
timing and conversion to last step
36
Data input
from
customer
Behavioral
Transactions
(on/offline)
70-100% accurate 50-100% reliable 90-99% trustworthy
37. Basic
profile
Expanded profile
+ Add behavioral
+ Add transactional
37
Stimulate
to get
more info
What are the
contents of your
basic profile?
Your ideal
profile
Use
progressive
profiling
Use lead
scoring
38. Customer
potential
Customer
quality
high
low
low high
One time customers
with low potential
Average customers
Good customers Very good customers
15 % 15 %
60 % 10 %
Focus on most valuable segments or
Most Likely to Buy and measure your
success based on their behavior
Ask these questions
• Whom are ”most likely to buy?” (Use RFM with behavioral)
• Whom are ”most likely to defect/churn”?
Bang & Olufsen
increased share
of wallet by
focusing on ”Most
Likely to Buy More”
39. Grundfos smart profiling (global pump
manufacturer)
39
Working
areas:
Heating
systems
Water supply
(Ground waster,
pressure
boosting)
Waste water
(Disposal
solutions)
Cooling
systems
Fire
protection
(Sprinkler
systems)
Frequently 77% 14% 18% 18% 3%
Occasionall
y
16% 74% 62% 53% 43%
Never 7% 12% 20% 29% 54%
Info.
wants:
Energy
saving
pumps
Time saving
pump
selection
tools
Product
news
Technical
product
info.
GFOS
seminar
info.
Case
stories
Very
interested
84% 76% 70% 64% 42% 24%
Quite
interested
14% 21% 29% 33% 49% 60%
Not
interested
2% 3% 1% 4% 9% 17%
40. Highly effective method to append
relevant information to each profile
Which car best suits your needs?
Once user clicks, the preference is stored in the database.
Respondent is taken to a page with more information about
the preferred BMW
40
42. Think about
top, mid and
end of funnel
and focus
ferociously
on the end
goal, short
and long
term
42
Bottom of funnel is where the action takes place –
engagement need to drive your audience towards
the bottom of the funnel
43. Don’t count the customers you
reach – Reach those who count
#emexpo @michaelleander
48. Your email value proposition
• Describes
– What you deliver
– Why your offering is valuable
– What the benefits are
• Is used for
– Sign-up pages
– Any acquisition activity
49.
50. Summary of the content
concept = ESP
(Email Value Proposition)
Bullet list of
benefits
gets attention
Showing or linking to
a sample works well
51. In Summary: Own the Experience
> Anticipate
customer needs
> Provide timely
service
> Differentiate
communication
> Personalize
communication
> Understand
preferences
Find the missing
movie here on
MarketingTelly
52. Michael Leander is an international
marketing speaker.
He has spoken in Germany
and more than 40 other countries
Find him here
http://www.twitter.com/michaelleander
Speaking: http://www.michaelleander.me
Consulting: http://www.michaelleander.com
Questions, comments:
send an email to michael@michaelleander.me
53. Best practices for personalization
Approach Data prerequisite Barriers
Intent Track, add to profile &
store behavior that would
indicate buying intent
Difficult to track
Not 100% accurate
indication
Past behavior Track clicks & events No integration
RFM Et al Infrastructure is not
actionable
Capture profile data you intend to use in communication