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Marketing with Twitter

Michal Geva
@michalge
michal@michalgeva.com
www.michalgeva.com



          March 2010
Agenda

•   What is Twitter
•   Why should companies care about it
•   What can companies do with Twitter
•   Tools to maximize Twitter
•   Case studies
‫‪Real-Time Micro-Blogging‬‬
     ‫ורה, לוי דווא‬




                                     ‫עוקבים‬
                                        ‫041‬
                       ‫פתוח, זמן אמת, מיקרו‬
Bill Gates Twitter Account

            ‫חשבון הטוויטר של ביל גייטס‬
                               Verified Account
               Picture +Account Name
                                       Personal Details

Messages Bill Gates Wrote
                                              Statistics



                                          Report Spam


                                           Following
My Twitter Page

                                                 Details
Text box                                         Statistics

                                                   Ads

                 Updates of people I follow


                                              Search


                                                 Lists
     BillGates



                                                 Trends
Did you know…
                     ..‫הידעת ש‬
•   Yahoo, Google and Microsoft will present tweets
•   More than 50 Million tweets daily
•   Users stay 30 Minutes on site
•   75M unique users
•   70,000 External Apps
•   4.5 M followers:


    ashton kutcher
Twitter in Israel

• 174 K unique users from Israel (January 2010)




                                             comScore
Twitter on Mobile
                      ‫ופת‬
    • 347% growth in number of Twitter mobile users
    • More than 30 Twitter iPhone Apps




comScore
Citizens From Iran Report Via Twitter
A Marketing Tool
Fortune Global 100 companies social media activity




                                          Burson-Marsteller
Update length - 420 characters         Tweet length - 140 characters
                       Friends                     Following/Follower
          Mutual confirmation                        No confirmations
           Prior acquaintance                   No prior acquaintance
      Updates open to friends                  Open to search engines
              Search by people             Search by subject/ interest
      Viral is limited to friends           Open network more viral
                  Viral via “Like”   Viral via “Retweet”/conversation
  5000 friends, unlimited likes       Unlimited number of followers
   Most of the activity on site      Main activity is via 3rd party apps
Professionals


                Alexa.com
When Should A Company Use It?
•   Direct and informal relations with customers
•   Direct access to opinion leaders mainly in B2B
•   Managing crisis
•   Distributing time limited discounts
•   Distributing information that needs to be fast
    spread
•   Customer service
•   Press conference
•   Chats during special events
•   Branding
Find Opinion Leaders
         ‫ת‬
How to Start

•   Open an account : Name, Picture, description
•   Search for relevant topics and people
•   Follow and reply to others - @username
•   Find interesting topics to write about
•   Manage discussions - #Topic
•   Be creative 
Manage Several Users/Accounts



                       Messages I have received




                                                  Conversation



Statistics               Messages I have sent
Tools To Measure Distribution




                                Start, choose
Using Twitter for Customer Support




     Answering a customer




                             Several
                            users
                            one
                            account
Using Twitter for Press Conference
Using Twitter to Sell Fast
Using Twitter to‫תשאלו אותנו‬
       ?‫: מה אתם רוצים‬     Get Feedbacks




24/7
Using Twitter to Manage Crisis
‫טויוטה משתפת במשבר‬
and Turn Enemies to Advocates
Bank of America




   Bank of America
Summary

•   Information is spread faster in twitter than in FB
•   More professionals are using Twitter
•   Start by listening
•   Answer by @username
•   Use #HashTags
•   RT = Retweet occasionally
•   Use external tools
•   Mix Twitter with other marketing platforms
•   Be creative and inspire your target market
Thank You

Michal Geva
@michalge
michal@michalgeva.com
www.michalgeva.com


           March 2010

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Marketing With Twitter

  • 1. Marketing with Twitter Michal Geva @michalge michal@michalgeva.com www.michalgeva.com March 2010
  • 2. Agenda • What is Twitter • Why should companies care about it • What can companies do with Twitter • Tools to maximize Twitter • Case studies
  • 3. ‫‪Real-Time Micro-Blogging‬‬ ‫ורה, לוי דווא‬ ‫עוקבים‬ ‫041‬ ‫פתוח, זמן אמת, מיקרו‬
  • 4. Bill Gates Twitter Account ‫חשבון הטוויטר של ביל גייטס‬ Verified Account Picture +Account Name Personal Details Messages Bill Gates Wrote Statistics Report Spam Following
  • 5. My Twitter Page Details Text box Statistics Ads Updates of people I follow Search Lists BillGates Trends
  • 6. Did you know… ..‫הידעת ש‬ • Yahoo, Google and Microsoft will present tweets • More than 50 Million tweets daily • Users stay 30 Minutes on site • 75M unique users • 70,000 External Apps • 4.5 M followers: ashton kutcher
  • 7. Twitter in Israel • 174 K unique users from Israel (January 2010) comScore
  • 8. Twitter on Mobile ‫ופת‬ • 347% growth in number of Twitter mobile users • More than 30 Twitter iPhone Apps comScore
  • 9. Citizens From Iran Report Via Twitter
  • 10. A Marketing Tool Fortune Global 100 companies social media activity Burson-Marsteller
  • 11. Update length - 420 characters Tweet length - 140 characters Friends Following/Follower Mutual confirmation No confirmations Prior acquaintance No prior acquaintance Updates open to friends Open to search engines Search by people Search by subject/ interest Viral is limited to friends Open network more viral Viral via “Like” Viral via “Retweet”/conversation 5000 friends, unlimited likes Unlimited number of followers Most of the activity on site Main activity is via 3rd party apps
  • 12. Professionals Alexa.com
  • 13. When Should A Company Use It? • Direct and informal relations with customers • Direct access to opinion leaders mainly in B2B • Managing crisis • Distributing time limited discounts • Distributing information that needs to be fast spread • Customer service • Press conference • Chats during special events • Branding
  • 15. How to Start • Open an account : Name, Picture, description • Search for relevant topics and people • Follow and reply to others - @username • Find interesting topics to write about • Manage discussions - #Topic • Be creative 
  • 16. Manage Several Users/Accounts Messages I have received Conversation Statistics Messages I have sent
  • 17. Tools To Measure Distribution Start, choose
  • 18. Using Twitter for Customer Support Answering a customer Several users one account
  • 19. Using Twitter for Press Conference
  • 20. Using Twitter to Sell Fast
  • 21. Using Twitter to‫תשאלו אותנו‬ ?‫: מה אתם רוצים‬ Get Feedbacks 24/7
  • 22. Using Twitter to Manage Crisis ‫טויוטה משתפת במשבר‬
  • 23. and Turn Enemies to Advocates Bank of America Bank of America
  • 24. Summary • Information is spread faster in twitter than in FB • More professionals are using Twitter • Start by listening • Answer by @username • Use #HashTags • RT = Retweet occasionally • Use external tools • Mix Twitter with other marketing platforms • Be creative and inspire your target market