$15 USD per hour Vs $35 USD per hour for BPO operations in the Philippines Vs Australia, its your call. Talk Bpo, making outsourcing simple!

1. Talk Bpo Inc
Client Proposal
Australia
Michael Conroy MBA
Co-Founder & Non Executive Director
michael.oconroy@talkbpo.com
Landline +61 2 800 50 BPO, Mob/Viber +63 916 77 43 777
Mc Kinley Park Towers, The Fort Bonifacio Global City,
Taguig, Metro Manila Philippines 1633
1© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 - 2014

2. Past Clients - Contracts
© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014 2

3. Up to 58% OPEX Savings with BPO’s -
Call Centre's in the Philippines
customerservice@talkbpo.com
www.talkbpo.com / www.facebook.com/talkbpo
Office: +61 2 800 50 BPO Mob: +63 916 77 43 777 3
Versus
© Talk Bpo ™ Inc. Copyright all rights reserved,
2009 -2014

4. Some reasons to Outsource to the Philippines?
© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014 4
Evidently cost effective, dramatically decreasing operation expenditures
Highly Skilled & Motivated Work Force with KPI’s to maintain quality
Neutral, non abrasive friendly accents
Number One Source of income in the Philippines for it Citizens
Reduced hiring & training attrition rates in comparison to onshore
Flexibility for 3 months trials to test a % of workforce offshore
Agents work 24x7, 7 days per week, with 8 hours shifts
State of the art Call Centres with sophisticated infrastructure & redundancy
Most importantly, friendly easy going work force
Comforts of knowing you have a business partner in Asia with redundancy
Opportunities to visit the beautiful Philippines Islands & beaches
Experience a warm friendly culture & customer service

5. l
5© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014
Manila The Philippines
Locations in Makati, (below) The Fort, Eastwood, Dumaguete, Cebu,

6. Campaigns & Accounts we can Operate
© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014 For Partner
Referrals Only
6

7. l
7© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014

8. l
8© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014

9. Guidelines
© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014 9
STOP - Scope Tele Knowledge Operations Procedures
1. Talk Bpo will provide 1 x agent for 1 day pilot testing at client expense
& at cost from Talk Bpo. Minimum commitment after pilot test is
successful, is 3 months. There after, 30 days notice is needed to
cancel or suspend contract.
2. 1 month deposit,1 month advance, is needed per agent per month.
Hence this will cover the 30 days termination.
3. Australian customers are $15 inc AUD per hour, per agent, outbound
or inbound or back end operations. This rate sometimes include landline
rates to Australia. See clause no. 6.
4. For outbound campaigns, customer needs to provide lists and are
washed for Australia DNCR – Do Not Call Register.

10. Guidelines
© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014 10
5. If client would like Talk Bpo to take care of number 4 above, this has
to be charged at a premium rate because it's a fixed cost from Australia
and variable labour costs from Philippines.
6. Outbound Telecom charges are not included to mobile calls to
Australia from Philippines, in some cases though, hourly quote per
agent, per month, may include calls to Australian landlines. This has to
be checked on the nature of the campaign and a calculation to
determine average length of call during pilot test.
7. Accounts/Campaign needs to be scoped by Talk Bpo to determine
final quote for client to ensure there is efficient process control &
campaign is a valid viable business case for both parties.
8. Upon client signing quote the pilot test will be initiated when the pre
cost of pilot test is deposited into Talk Bpo's Australian Bank Account.

11. Guidelines
© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014 11
9. Pilot test can be launched generally with 3-4 days notice.
10. Upon completion of Pilot Test the client will 7 have days to start,
otherwise reserved assets are deployed to other campaigns.
11. Upon engaging again with Talk Bpo after 7 days have lapsed,
Talk Bpo will need another 7 days to activate campaign for client.

12. Guidelines
Hourly Operations Rate Includes
© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014 12
Staff Security,
Zero %
Corporate Tax,
Call
Recordings,
Quality Control
& Success!
Hiring,
Training,
Payroll,
Ops Mgt,
Call
Centre
Agents,
Utilities,
CRM,MP3
Files

13. © Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014 13
THANK YOU!
For further information please contact:
Mike Conroy on Sydney +61 2 800 50 BPO or
Manila, Mob/Viber: +63 916 77 43 777, or
Skype: talkbpo