Change Management. The Human Factor is more and more the key figure by creating successful change management. But how does it works? Michel van Buren of BLMC gives answers.

1. Change Management
the human factor
Raymond Tukker
Michel van Buren

2. Program
Introduction Michel van Buren 20 min
Business Case Raymond Tukker 20 min
Case Questions Raymond Tukker 5 min
Case Solving 30 min
Discussion Michel van Buren /
Raymond Tukker
15-30 min

3. BLMC provides a contribution to the growth of
organizations.
We share knowledge, expertise and passion by providing
advice and people in the areas of logistics, supply chain
management, facility, purchasing and healthcare.
> Executive search & Development
> Interim-, Project- & Change Management
> Business consultancy

5. 70 % of all organizational
changes FAIL (Cozijnsen)
(anders veranderen, 2004 page 19)

6. Why?

7. BEHAVIOR
determines success

8. Behavior determines success

9. FIGHT
FLEE
PARALYZE
BEHAVIOR determines success

10. Does 70% of BLMC change management projects fail?
Research Nicky van der Kramer Msc. 2009
SUCCESSFUL ORGANIZATIONAL CHANGE WITH
THE USE OF AN INTERIM MANAGER

11. Does 70% of BLMC change management projects fail?
’There were some political tensions on the workfloor, the IM actively influenced this
by talking to people, bring people to reason and be clear. In the end political
tensions reduced significantly and this was very important to create a calm
organization.’
‘You need people who trust you, believe in you and will follow your line of thought.
You can not achieve everything yourself, but you need people to help you.
Creating this was my first priority.’
All the factors that influenced success were
based on influencing the behavior of people

12. How to manage a
CHANGE?

13. 9 rules

14. dynamics of
thinking en doing
Basics of change management

15. sense of URGENCY
Basics of change management

16. MANAGEMENT
LEADERSHIP
DISCIPLINE
Basics of change management
Operational meeting
Change Manager
Managing team
departments

17. STURING
LEIDERSCHAP
DISCIPLINE
Basics of change management
Operationeel overleg
Verandermanager
Stuurgroep
afdelingen
MANAGEMENT
LEADERSHIP
DISCIPLINE
MORE EXTROVERT
RESOLUTE
DISCIPLINED
CONTROLS CHAOS

18. Basics of change management
MANAGEMENT
LEADERSHIP
DISCIPLINE

19. LEADERS KNOW THEIR
SPECIALISM
Basics of change management

20. change means
COMMUNICATION
Basics of change management

21. SYSTEMATICAL
THINKING
Basics of change management

22. SYSTEMATICAL THINKING
TEAM
Basics of change management

23. Basics of change management
SYSTEMATICAL THINKING
FAMILY

24. formal versus
INFORMAL organization
Basics of change management

25. a MANAGEMENTAL
accordance
Basics of change management

26. FORMAL
INFORMAL
MANAGEMENTAL
ACCORDANCE
SYSTEMATICAL
THINKING
MANAGEMENT
LEADERSHIP
DISCIPLINE
COMMUNICATE
URGENCY
EXPERTISE
THINKING & DOING
BEHAVIOR

27. Next; business case by Raymond Tukker

28. Case solving
Please tell us your approach!

29. Case solving
1. Install interim Project Change Manager and create Project Structure
(systematical thinking)
2. Replace key players in the structure
(systematical thinking)
3. Install project team responsible for change management with key players;
> Board member(s)
> Interim Project Change Manager, Production Manager, Logistic Manager &
HRM Manager
(management, leadership and discipline)

30. Case solving

31. Case solving
4. Conduct interviews at all levels (communication)
5. Define actions and quick wins at all levels
(thinking & doing)
6. Make communication plan and initiate two-way communication
(positive and negative)
Communication through meetings, newsletter, one to one
meetings; 70% of change is communication!!!
7. Appoint Key Performance Indicators and communicate, measure
and show results (sense of urgency)
8. Manage directly on daily basis (not coaching!)
(management, leadership and discipline)

32. Case solving
9. Take time for the HR process and be very secure by HR
matters!
(reduce fear)
10. Solve all (technical) logistic and SCM issues
(leaders know their specialism)

33. Result =
Successful Change!

34. FORMAL
INFORMAL
MANAGEMENTAL
ACCORDANCE
SYSTEMATICAL
THINKING
MANAGEMENT
LEADERSHIP
DISCIPLINE
COMMUNICATE
URGENCY
EXPERTISE
THINKING & DOING
BEHAVIOR
THANK YOU FOR YOUR
ATTENTION