Sharing and Reuse of e-Services at a large scale in Spain, challenges ahead. Text of the presentation

1. Sharing and Reuse of e-Services at a large scale in
Spain, challenges ahead
Text of the presentation by Miguel A. Amutio
Good morning, Ladies and Gentlemen,
I appreciate very much the invitation to speak here today in this ISA2
Sharing
and reuse Conference 2017.
My talk is about “Sharing and Reuse of e-Services at a large scale in Spain,
challenges ahead”. This subject has to do with the recommendation 36 of the
new European Interoperability Framework. So, in this presentation we will see
why, how, challenges and the way ahead.
1. Sharing Services at a Large Scale, Why
Look, the public sector in Spain has a considerable size: the General State
Administration, 17 regional governments and 2 autonomous cities, plus over
8,000 municipalities, public universities and other entities under public law. As
you can imagine the scenario is quite complex. This means we have to cope
with complexity and diversity like in many other countries.
There are front runners and those who lag behind, because of unbalanced
resources (human resources, technical skills, budget…)
2. Sharing Services at a Large Scale, How
So, how to break this gap? How to take as many public bodies as possible to
the front line? How to do this by avoiding a long and painful path?
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2. Well, through the combination of the following aspects: a bit of legal
framework, together with agreements, plus paying attention to certain
semantic aspects and taking advantage of the possibilities offered by current
technology, and without forgetting security aspects.
Legal
The main functions or pieces (or links) of the value chain to provide
eGovernment services are identified and supported in legal framework.
Also the legal framework promotes the reuse; and, in particular, it foresees
the adhesion of Public Administrations to the platforms provided by the
Central Government.
Organizational
Agreements have been signed with regional governments on the use of
the basic eGovernment services.
Local entities adhere to the agreement signed by their corresponding
regional government.
Also with Public Universities (through their association, CRUE).
Semantic
Here is a lot to be done, without any doubt.
But it has been crucial the coding of ‘administrative objects’ like
administrative units and services; as well as the Metadata Schema for
electronic Documents.
And the specification for the Data Intermediation Platform (for Once Only
Principle purpose).
Technical
The use of cloud services has been a golden opportunity.
There is a catalogue of services, many of them available as cloud
services. These services support the functions of the value chain
mentioned above.
And in many cases choices are offered (also depending on the type of
service): as cloud service, as web services, local installation, and light
client.
Security
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3. We are promoting the protection of information and services managed by
entities of the Spanish Public Sector by means of the National Security
Framework, in place since the beginning of 2010.
3. Sharing Services at a Large Scale, challenges
Challenges evolve and they don´t remain the same along the time.
At the moment the main challenges have to do with the following issues:
sustainability, support, conditions of use, quality and security and keeping
complexity under control.
Sustainability
A critical issue now is to sustain the pace of growth: services, entity users,
transactions, end users, storage needs…
Users ask directly: “Are you going to survive the success?”
Support by a large base of different types of users
Users with different profiles and that require adequate support.
There are two main targets here:
o Provide support to developers and integrators.
o Also to end users, closer to the user entities.
Conditions of use (talking about payment)
These common services/platforms are provided for free to public bodies.
Although separate agreements for payment when storage is needed have
pproach facilitates the extension of the services; and
Quality and security
services are provided under the conditions included
security, so certification of compliance of the
been foreseen.
At this moment, this a
it seems to be less complex than other alternatives.
In terms of quality, the
in the agreements, best effort basis, but there is growing demand of SLAs
by entity users.
And it is the same with
services with National Security Framework is in the horizon.
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4. Solutions or services should comply with the provisions of the National
Keep complexity of agreements under control
ments to manage is
4. Sharing Services at a Large Scale, the way ahead
Security Framework and have the corresponding declarations or
certifications of compliance.
Surely you have noticed, yes, a wide number of agree
burdensome, time consuming, and provides less flexibility than expected:
signature, follow-up, renewal…
Looking ahead, what is there: conditions of use, adhesion, participation of the
Conditions of use of services
conditions of use of the portfolio of
Adhesion through electronic means
ral agreements and evolve to
s the electronic adhesion to the eInvoicing
private sector, knocking on the door
lutions
he common
sions of interest of private actors to consume our
services
ing blocks (ISA2
, CEF-
private sector, integration in EU building blocks and services, and keep
cooperation and alignment.
Harmonization of requirements &
services.
We should avoid the signature of bilate
adhesion ‘with one click’.
An example already in place i
service called FACe.
Participation of the
Private sector organizations are also engaged in the provision of so
or services to public entities (through, for example, cloud services) within
systems subject to the obligations of the NSF.
They act on behalf of Public Administrations, in the use of t
services or platforms.
There are also expres
services for their own business purpose.
Integration in building blocks & cross-border
The integration in EU cross-border services build
Telecom…). Example: eIDAS node and the national eID service (Cl@ve),
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5. 5
cross border access to base registries, …
ework.
5. To know more about eGovernment Services in Spain
administrative network (Red SARA) with the trans-European network
TESTA, and others.
In the coming future,
This is a relevant issue because it requires doing internally the hom
In fact, these services are a driver to arrange the internal landscape clean
and tidy.
Keep cooperation and alignment
Keep strong cooperation.
Keep alignment with EU strategies, policies and actions.
Work is ongoing.
If you want to know more about sharing and reuse in Spain in this
igital public services in Spain, see DESI 2017:
6. Thank you very much for your attention
Conference, please, follow the presentation by Ms Elena Muñoz on the
Technology Transfer Center.
For more information about d
“Digital Public Services: This is the dimension where Spain is performing
best. Spain ranks 6th among EU countries, with a slightly increased score
over last year's. Indeed, Spain scores the highest in Open Data and it is one
of the EU countries with the highest online interaction between public
authorities and citizens. The reason for the good results in Open Data is
linked to the law 18/2015 which ensured data re-use and data transparency1
.
40% of Spanish online users actively access eGovernment services.”
1
With support of the Royal Decree 1495/2011 dealing with general Authorisation regime.