ServiceTracker is a pest control management software that aims to solve the top 7 problems encountered by growing pest control businesses. It integrates various functions into a single system, including sales, scheduling, field service, invoicing, reporting, and customer portals. Using one complete system can improve responsiveness, save time and costs, increase customer satisfaction, provide real-time information, and eliminate unnecessary paperwork. The document promotes how ServiceTracker offers a comprehensive solution for pest control businesses to more effectively manage their operations.
2. Whatis ServiceTracker?
Whoare we?
• 8 years working within the Pest Control Industry
• Over 30 years with IT, Software and Technology
• Members of the NPTA
• Software for Pest Controllers, built by Pest Controllers
• Software developed specifically for the Pest Control Industry in-line
with NPTA guidance.
• Complies with the highest industry standards and protocols,
including BRC Issue 7, Food Hygiene, Food Safety and
Environmental legislation.
4. 1. Controlling State of Service
2. Customers need more information (especially trend analysis)
3. Customers need ‘real time’ information
4. Technician areas difficult to control, hard to measure productivity
5. Ensure that invoicing is done rapidly
6. Increasing filing capacity (visit reports)
7. Increasing cost of updating log books
Top 7 problems encountered by a growing Pest Control Business
6. • Many different systems to do the job
• The software doesn’t talk to each other
• Constant double-keying of data
• Lost information
• Missed billing, lost quotes
• A maze of information
• Wasting time searching
• Too much paperwork
System challenges
7. One system to rule them all!
(One solutiontodo thejob)
8. ● Improve responsiveness to your customers
● Save time planning and completing jobs
● Reduce administration costs
● Improve customer satisfaction and retention
● Improve quality of management information
● Reduce or even eliminate paperwork
● Connect with remote monitoring systems
Benefits of using one complete system
20. 1. Real-time state of service = no missed or overdue visits
2. All visit data captured (especially trend analysis) complete with pictures
3. ‘Real time’ customer information (electronic reports and portals)
4. Simple territory management & productivity reporting
5. Rapid invoicing as soon as the job is complete
6. All data in one place, searchable and accessible in seconds
7. No more paper log books to keep up to date. Everything online
Top 7 solutions for a growing Pest Control Business
21. • One system do the job of many
• All departments and processes connected to each other
• No double-keying of data
• No lost information
• No missed billing or lost quotes
• A wealth of information at your fingertips
• No wasting time searching
• No unnecessary visits to the office to collect or drop off
paperwork
System benefits
22. • More Visits Completed (avg 8 per month per tech)
• More Business (average growth of 37% year on year)
• Better communication (customer portal and mobile
notifications)
• Better management (calendars, GPS mapping, reporting)
• Better visibility (Assets, Resources, Equipment)
• Faster Cash Collection
• Faster Visit Completion (mobile technology)
• Faster Reporting (automatic electronic reporting)
• Save on admin Time (around 14h per tech per month)
• Save fuel Costs (save approx. 9% per month)
• Save travel Time (around 17h per tech per month)
And so muchmore…
27. Contact Us
Britannia House
Caerphilly Business Park
Caerphilly
CF83 3GG
Connect:
Twitter: @ServiceTrkr Facebook: facebook.com/servicetracker
LinkedIn: Linkedin.com/Company/ServiceTracker
w:www.servicetracker.uk.com e:info@servicetracker.uk.com t: 033 022 31 022
St Aubyns
Daws Hill
London
E4 7RD
Notes de l'éditeur
NIGEL (30 seconds)
Thanks for coming
Aim of the presentation – We are going to tell you about a system that truly manages your business. Whilst most software companies focus on getting the completed service reports back to the office. ServiceTracker does this and much more
NIGEL (30 seconds
Been out on the tools many times but we are IT blokes
Business Sold to Rentokil, realised we had a fantastic system, went off on our own.
Went to see an old friend (Peter Priestley – Ex-President BPCA) brought him out of retirement, helped us develop
NIGEL (10 seconds)
We have spoken to many pest control businesses over the past 3 years and have created a list of the top 7 problems
NIGEL (Take no longer that 1 minute)
Handover to Mike
MIKE (5 seconds)
MIKE (1 minute)
MIKE (10 seconds)
MIKE (no longer that 1 minute)
HAND OVER TO NIGEL
NIGEL (5 seconds)
INTRODUCING SERVICETRACKER
NIGEL (no longer than 1 minute)
NIGEL (20/30 seconds)
NIGEL (20/30 seconds)
Email Automation, alerts to customers when call-outs are created.
Notification of new visits on the mobile
NIGEL (20/30 seconds)
Day to day planning, best route, call outs, traffic
Real-time visibility of technicians out in the field
Partner with TomTom
NIGEL (20/30 seconds)
MIKE (5 mins)
NIGEL (20/30 seconds)
Email sent, copy of the report
Printable report if customer requires
Partnered with Brother Mobile Solutions
NIGEL (2 mins)
Demanding instant access and more information