1. START
1. Lead Received
from external
referral platform
2. CHECK
Referrer’s LSC
Values and create
new or insert
existing LSC
2. CREATE
REPS Referral
Process
2. Does Contact
Record Exist?
2. No Record or
Multiple SSNs
CREATE
ClearView
Contact Record
NO
YES
3. Referral
Type?
2. CHECK
REP = AOR
Assignment
2. ASSIGN
Contact to AOR
BLUE
SHAPES =
USER
ACTION
BLUE LINE =
USER
ACTION
ORANGE
OUTLINE =
VISUAL
UI
DISPLAY
WHITE SHAPES =
CLEARVIEW
ACTION
REP User set‐up
and active?
2. ASSIGN
Contact to Brian
Farley
NO
YES
2. SEND Notification
email to Brenda
Walter and Brian
Farley

2. IRA
10. CREATE ACTIVITY
Request a call back
Status = Open
PARTICIPANT
INQUIRY
12. WORK
Activity
JOINT
CALL
Joint Call?
Scheduled Call?
NO
YES
Self‐Directed?
Ppt Required
Recommendation?
NO
CALLED
HOTLINE
YES
PRS Promotion?
Select Quote
Referral?
NO
Request a Call
Back?
NO
9. CREATE ACTIVITY
PRS Promotion
Status = Closed
11. CREATE ACTIVITY
SQS Referral
Status = Closed
YES
YES
YES
END PROCESS
6. CREATE ACTIVITY
Self‐Directed
Status = Open
7. CREATE ACTIVITY
Called Hotline
Status = Open
YES
3. Referral
Type?
OUTCOMES
 Call Contact
 Inbound Call
OUTCOMES
 Call Contact
 Inbound Call
4. CREATE ACTIVITY
Joint Call
Status = Open
5. CREATE ACTIVITY
Scheduled Call
(Client Only)
Or Scheduled Joint
Call (Client & Rep)
Status = Open
YES
8. CREATE ACTIVITY
Worked with
assigned Advisor
Status = Open
WORKED WITH
ASSIGNED ADVISOR
BLUE
SHAPES =
USER
ACTION
BLUE LINE =
USER
ACTION
ORANGE
OUTLINE =
VISUAL
UI
DISPLAY
WHITE SHAPES =
CLEARVIEW
ACTION
10. SEND
Confirmation
Email
YES
10. Contact’s
Email
Submitted?
5. CREATE
Outlook
Appointment
for Selected
Date/Time
5. Contact’s
Email
Submitted?
YES
5. SEND
Confirmation
Email for
Selected Date/
Time
OUTCOMES
 Closed – Funded
 Closed – Not Funded
OUTCOMES:
 Call Again
 New Business
 Close
10. CREATE
ACTIVITY
Confirmation
Email Sent
Status = Closed
5. CREATE
ACTIVITY
Confirmation
Email Sent
Status = Closed
NO
END PROCESS
5. SEND
Confirmation
Email to AOR
with link to
Outlook
Appointment

3. 12. Click‐
to‐call is
activated
CLICK
Inbound Call or
Call
Contact
CLOSE
Activity
12.
DISPLAY
All
Contact’s
Phone
Numbers
CLICK
Phone #
LAUNCH
New Business
Helper
END PROCESS
12. WORK
Activity
14. DISPLAY
OUTCOMES:
 Below Balance
Threshold
 Retirement >2
years
 No retirement
timeline
 Working with
Advisor
LIVE JOINT
CALL
14. DISPLAY
OUTCOMES:
 3rd Party‐TISC
 EM‐TISC‐P3
 Fixed Annuity
 FUA
 IM‐TISC‐P3
 Income
Annuity
 Life Insurance
Core
 Morningstar
 Self‐Directed
 SPIA
 Variable
Annuity
 YFL‐TISC
13. DISPLAY OUTCOMES
 Call Again
 New Business
 Close – Qualified
 Close – Not Qualified
14. DISPLAY OUTCOMES
 Held
 Cancelled (RPC/PPT)
 Close – Qualified
 Close – Not Qualified
 New Business
 Missed by PPT/RPC
 Reassign/Reschedule
15. DISPLAY OUTCOMES
 Closed – Funded
 Closed – Not Funded
ACTIVITY =
REQUEST A
CALL BACK,
or
REPS REFERRAL
FOLLOW‐UP
ACTIVITY =
PPT REQ
RECOMMENDATION ‐
CALLED HOTLINE
Or
Worked with Assigned
Advisor
ACTIVITY =
SELF‐DIRECTED
ACTIVITY =
SCHEDULED
CALL (Client Only)
Or
SCHEDULED
JOINT CALL
(CLIENT & REP)
CLICK
Close – Not
Qualified
CLICK
New
Business
CLICK
New
Business
CLICK
New Business
Type
CLICK
Close – Qualified
CLICK
Held
Closed – Qualified
Missed by PPT/RPC
Cancelled
END PROCESS
CLICK
Outcome
16. DISPLAY
Appointment
Scheduler
CLICK
Call Again
CLICK
Call Again or
Reschedule/Reassign
CLICK
Outcome
BLUE
SHAPES =
USER
ACTION
BLUE LINE =
USER
ACTION
ORANGE
OUTLINE =
VISUAL
UI
DISPLAY
WHITE SHAPES =
CLEARVIEW
ACTION
OUTCOMES:
 Cashed Out
 Rolled to External IRA
 Rolled to New Plan
 Stay In Plan
OUTCOMES:
 Call Again
 New Business
 Close
CLICK
Close
END PROCESS
CLICK
Outcome
CLICK
New Business
CLICK
Call Again
CLOSE
Activity
DISPLAY Note
Pop‐up
*REQUIRED
ENTER NOTE
And
CLICK SAVE
DISPLAY Note
Pop‐up
*REQUIRED
CLOSE
Activity
DISPLAY Note
Pop‐up
*REQUIRED
ENTER NOTE
And
CLICK SAVE
ENTER NOTE
And
CLICK SAVE

4. CREATE
REPS Referral
Follow‐Up
Activity
CLOSE
Existing
Activity
CREATE
Outlook
Appointment
for Selected
Date/Time
6. WORK
Activity
SEND
Outlook
meeting
request
to AOR
for
specified
date/time
Outlook
Save Fails?
YES
SAVE
Appt to
Outlook for
specified
date/time
NO
16. DISPLAY
Available
Dates/Times
SELECT
Date/
Time
Click
Submit
DISPLAY
Appointment
Scheduler
16. QUERY
User’s Outlook
Calendar
CLICK
Schedule Appointment
BLUE
SHAPES =
USER
ACTION
BLUE LINE =
USER
ACTION
ORANGE
OUTLINE =
VISUAL
UI
DISPLAY
WHITE SHAPES =
CLEARVIEW
ACTION