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How a branded app
                                                   can become a
                                                  community hub



                                       Or: be a facilitator instead of an advertizer:
                                       Or: sell memories instead of products
                                       Or: turn a brand into a “person”
                                       Or: attention-worthy


             @mikedeblock for Ahold Europe
vrijdag 8 juli 2011
There is an app for..
                      Staying up at night




vrijdag 8 juli 2011
There is an app for..
                      Staying up at night


                                 Waking up




vrijdag 8 juli 2011
There is an app for..
                      Staying up at night
                                       Having
                                     breakfast

                                Waking up




vrijdag 8 juli 2011
There is an app for..
                      Staying up at night
                                       Having
                                     breakfast

                                Waking up
                                                 and saying
                                                 goodbye.....




vrijdag 8 juli 2011
There is an app for..
                      Staying up at night
                                       Having
                                     breakfast

                                 Waking up
                                                 and saying
                                                 goodbye.....


                         That!
vrijdag 8 juli 2011
But most apps are being deleted within a month!




                           ?
    Apps shouldn’t focus on momentum, but facilitate value.


vrijdag 8 juli 2011
an
                  s ed                                dw
                                                   de il
           u
        oc                                       wi let l be
     p f on um                                     th ed
  Ap          nt                                 m in
                                                  on a
            e
        o m                                         th
      m




      Diesel App “be stupid at work” by turning FB wall
                     into an excel sheets
vrijdag 8 juli 2011
A social layer should be added to a brand




        by helping help out, surprise or inspire their users via
                      brand related experiences




vrijdag 8 juli 2011
Mobile value via:


                      Convenience:
                      help people get things done easier




vrijdag 8 juli 2011
Facilitate the best choice




                      As moms trust moms above all else
vrijdag 8 juli 2011
User-generated content




     If you're trying
     to decide what
     to eat, you
     can...
vrijdag 8 juli 2011
Mobile value via:


                      Relevance:
                      Like a friend, be there just when your
                      customer needs you the most.




vrijdag 8 juli 2011
Prove that your brand is of added value via your
                          core values




                      By selling a memory instead of a product


vrijdag 8 juli 2011
By helping out during 30 days of complete darkness




    Complies with the belief statement from Tropicana
       "Brighter mornings make for brighter days
vrijdag 8 juli 2011
New Zealanders lack the ability to save as
            impulsivly as they spend




                      Westpac helps to save via impulses
vrijdag 8 juli 2011
Turning a frustrating situation in a comforting
                            experience




vrijdag 8 juli 2011
Turning a frustrating situation in a comforting
                            experience




vrijdag 8 juli 2011
Turning a frustrating situation in a comforting
                            experience




vrijdag 8 juli 2011
Turning a frustrating situation in a comforting
                            experience




That what friends
     are for!
vrijdag 8 juli 2011
Mobile value via:


                      Entertainment:

                      Consistently offering fun at unexpected places
                      will expand into meaninful experiences




vrijdag 8 juli 2011
Create mini
                               ambassadors for 7 days




                                                        50 meters




                      Turning Stockholm in a living board game
vrijdag 8 juli 2011
Give extra reasons to visit your store by earning and
                 sharing attention

                      +30 sec




vrijdag 8 juli 2011
Meant to enhance and challenge the
                       insights of your mates!




 This is about anticipation, trusting your instincts to make
                the right call in the moment
vrijdag 8 juli 2011
Mobile value via:
                      Convenience:

                      help people get things done easier

                      Relevance:

                      Like a friend, be there just when your
                      customer needs you the most.

                      Entertainment:

                      Consistently offering fun at unexpected places
                      will expand into meaninful experiences


vrijdag 8 juli 2011
So commit acts to show the purpose of your brand




         Since the degree of meaning (pull) determines the
                 strenght of your customer relation.


vrijdag 8 juli 2011
while apps are
         solely the facilitator
            of meaningful
             experiences




vrijdag 8 juli 2011
But




vrijdag 8 juli 2011
So what should an supermarket app offer




vrijdag 8 juli 2011
Increasing the brand presence without
                         increasing the number of stores
                                                        Ide
                                                       pur   a im
                                      e
                               rch
                                   as                      cha puls
                         P   u                           pub se a
                                                      tra     lic t
                                                     pla nspor
                                                        tfo
                                                            rm t
                                                                s




         while the app is the facilitator of the experience

vrijdag 8 juli 2011
a
             Ide te a     s
                ta     ces
            acli on pro s
          F ti
             ec      view
         -sel cial re
      pre a so
        vi
                                           Share
                                                   opinio
                                                         n




           Filter reviews on app
                per activity
                              Ex
                                   am
                                     ple
     Study: concentration
     Movie night: laidback
         Gym: energy




vrijdag 8 juli 2011
Design and post your own
                                          sandwich on:

                               a nded
                           e br es..
                        ayb ich
                      M      w
                        sand                                   Use Idea
                                                              foo r-gene
                                                                 dv
                                                                    ia a rated
                                                                        na
                                                                           pp


                                         Earn $ 0,25 credit
                                        for every time your
                                           burger is sold

Co
    m
        m
            un                                                           Participation   Co-creation

              ity
                      hu
                        b
vrijdag 8 juli 2011
connected



                                                GetUpp uses peer
                                                pressure and shame
                          Reward                to keep you
                                                motivated
                                      Fail
                                     Publicly
                                   shared on
1                                   facebook
                                                                Ide
                                                            fac     a
                                                          the ilitate
                                                         on carr
                                                           the      ot
                                                                stic
                                                                    k




    vrijdag 8 juli 2011
Idea
                                                                -
                                                Drop   songs, e
                                                  bo  oks and
                                                                n
                                                 mag   azines i
                                                              d
                                                   s tores an
                                                     positivly ay
                                                                d
                                                influ  ence the


                             ive info
                      exclus




                                         Drop
                                        objec digital
                                             t in t
                                        real        he
                                             worl
                                                  d




vrijdag 8 juli 2011
Rew
                                            wit ard
                      tekst                    h st
                                            cre ore
                                                dits
                   s
             Task ucts
                p rod out
          Are sold- n of
               g
          b ein ntatio s
                 e      t
           P res roduc res
                  p      o
             the ess st
              T idin




                                                           Ide
                                                        my a
                                                       sho stery
                              connected   Community
                                                          ppe
                                                              rs

vrijdag 8 juli 2011
You might forgot the examples and ideas I told you today
as you can find it all back on www.mikedeblock

But please remember these 3 things




vrijdag 8 juli 2011
Attention and reputation are scarce in today’s
economy

 So show who you are, don’t just say it




vrijdag 8 juli 2011
By being convenient, relevant or entertaining
    via brand related experiences




vrijdag 8 juli 2011
as the value of a brand lies in it’s purpose and
  not it’s products.




vrijdag 8 juli 2011
I hope I was attention worthy
  If so, spread the word
  and if feel free to ask questions



              mikedeblock@gmail.com

              www.mikedeblock.com     @mikedeblock

vrijdag 8 juli 2011

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Presentation ahold public

  • 1. How a branded app can become a community hub Or: be a facilitator instead of an advertizer: Or: sell memories instead of products Or: turn a brand into a “person” Or: attention-worthy @mikedeblock for Ahold Europe vrijdag 8 juli 2011
  • 2. There is an app for.. Staying up at night vrijdag 8 juli 2011
  • 3. There is an app for.. Staying up at night Waking up vrijdag 8 juli 2011
  • 4. There is an app for.. Staying up at night Having breakfast Waking up vrijdag 8 juli 2011
  • 5. There is an app for.. Staying up at night Having breakfast Waking up and saying goodbye..... vrijdag 8 juli 2011
  • 6. There is an app for.. Staying up at night Having breakfast Waking up and saying goodbye..... That! vrijdag 8 juli 2011
  • 7. But most apps are being deleted within a month! ? Apps shouldn’t focus on momentum, but facilitate value. vrijdag 8 juli 2011
  • 8. an s ed dw de il u oc wi let l be p f on um th ed Ap nt m in on a e o m th m Diesel App “be stupid at work” by turning FB wall into an excel sheets vrijdag 8 juli 2011
  • 9. A social layer should be added to a brand by helping help out, surprise or inspire their users via brand related experiences vrijdag 8 juli 2011
  • 10. Mobile value via: Convenience: help people get things done easier vrijdag 8 juli 2011
  • 11. Facilitate the best choice As moms trust moms above all else vrijdag 8 juli 2011
  • 12. User-generated content If you're trying to decide what to eat, you can... vrijdag 8 juli 2011
  • 13. Mobile value via: Relevance: Like a friend, be there just when your customer needs you the most. vrijdag 8 juli 2011
  • 14. Prove that your brand is of added value via your core values By selling a memory instead of a product vrijdag 8 juli 2011
  • 15. By helping out during 30 days of complete darkness Complies with the belief statement from Tropicana "Brighter mornings make for brighter days vrijdag 8 juli 2011
  • 16. New Zealanders lack the ability to save as impulsivly as they spend Westpac helps to save via impulses vrijdag 8 juli 2011
  • 17. Turning a frustrating situation in a comforting experience vrijdag 8 juli 2011
  • 18. Turning a frustrating situation in a comforting experience vrijdag 8 juli 2011
  • 19. Turning a frustrating situation in a comforting experience vrijdag 8 juli 2011
  • 20. Turning a frustrating situation in a comforting experience That what friends are for! vrijdag 8 juli 2011
  • 21. Mobile value via: Entertainment: Consistently offering fun at unexpected places will expand into meaninful experiences vrijdag 8 juli 2011
  • 22. Create mini ambassadors for 7 days 50 meters Turning Stockholm in a living board game vrijdag 8 juli 2011
  • 23. Give extra reasons to visit your store by earning and sharing attention +30 sec vrijdag 8 juli 2011
  • 24. Meant to enhance and challenge the insights of your mates! This is about anticipation, trusting your instincts to make the right call in the moment vrijdag 8 juli 2011
  • 25. Mobile value via: Convenience: help people get things done easier Relevance: Like a friend, be there just when your customer needs you the most. Entertainment: Consistently offering fun at unexpected places will expand into meaninful experiences vrijdag 8 juli 2011
  • 26. So commit acts to show the purpose of your brand Since the degree of meaning (pull) determines the strenght of your customer relation. vrijdag 8 juli 2011
  • 27. while apps are solely the facilitator of meaningful experiences vrijdag 8 juli 2011
  • 29. So what should an supermarket app offer vrijdag 8 juli 2011
  • 30. Increasing the brand presence without increasing the number of stores Ide pur a im e rch as cha puls P u pub se a tra lic t pla nspor tfo rm t s while the app is the facilitator of the experience vrijdag 8 juli 2011
  • 31. a Ide te a s ta ces acli on pro s F ti ec view -sel cial re pre a so vi Share opinio n Filter reviews on app per activity Ex am ple Study: concentration Movie night: laidback Gym: energy vrijdag 8 juli 2011
  • 32. Design and post your own sandwich on: a nded e br es.. ayb ich M w sand Use Idea foo r-gene dv ia a rated na pp Earn $ 0,25 credit for every time your burger is sold Co m m un Participation Co-creation ity hu b vrijdag 8 juli 2011
  • 33. connected GetUpp uses peer pressure and shame Reward to keep you motivated Fail Publicly shared on 1 facebook Ide fac a the ilitate on carr the ot stic k vrijdag 8 juli 2011
  • 34. Idea - Drop songs, e bo oks and n mag azines i d s tores an positivly ay d influ ence the ive info exclus Drop objec digital t in t real he worl d vrijdag 8 juli 2011
  • 35. Rew wit ard tekst h st cre ore dits s Task ucts p rod out Are sold- n of g b ein ntatio s e t P res roduc res p o the ess st T idin Ide my a sho stery connected Community ppe rs vrijdag 8 juli 2011
  • 36. You might forgot the examples and ideas I told you today as you can find it all back on www.mikedeblock But please remember these 3 things vrijdag 8 juli 2011
  • 37. Attention and reputation are scarce in today’s economy So show who you are, don’t just say it vrijdag 8 juli 2011
  • 38. By being convenient, relevant or entertaining via brand related experiences vrijdag 8 juli 2011
  • 39. as the value of a brand lies in it’s purpose and not it’s products. vrijdag 8 juli 2011
  • 40. I hope I was attention worthy If so, spread the word and if feel free to ask questions mikedeblock@gmail.com www.mikedeblock.com @mikedeblock vrijdag 8 juli 2011