1. Industrial Area, Phase 6 Mohali
E-mail: minigupta755@yahoo.com
Mobile-09814605305
MINI GUPTA
Objective is to work with a growth oriented and leading edge organization that recognizes and values
individual contribution. Where I have the opportunity to utilize my skills and potential to the
maximum and make my contribution towards achieving the business goals of the organization.
PERSONAL VITAE
Nationality Indian
Gender Female
Marital Status Single
DOB July 15, 1989
EDUCATION QUALIFICATION
 Masters in Business Administration (MBA) dual specialization in Marketing and HR Ludhiana
(Punjab) in 2009-2011, Major- Marketing.
 Graduation Bachelor of Arts from Guru Nanak Dev University, Amritsar (Punjab) in 2006-2009.
Computer skills
 Well knowledgeable about computers
 expertise in basic computer knowledge MS Office, excel, word, PPT
 Able to Use and deal with all kinds of computer hardware attachments (printers, scanners,
multimedia devices, Networks, CPUs
Languages
English: - Fluently “ Writing, Reading, And Speaking
Hindi: - Fluently “ Writing, Reading, And Speaking
Punjabi:- Fluently “ Writing, Reading, And Speaking

2. Interests and Special Features
 -Reading, Internet, Dancing(Music) etc.
 -Able to obey and apply rules, regulations and procedures flexibly to accomplish tasks and
activities more efficient and effectively through reasonable methods along with positive and
active responses to changing circumstances and remaining focused with competing demands.
 -Able to understand and work towards goals, measure progress against targets and seek to
understand reasons for obstacles to find ways to overcome accompanied by understanding
the work and contribution of others.
 -Able to understand the value of the teamwork and its positive effect on the results.
Work Experience
Entity Name: - World Wide Immigration Consultancy Services
Entity Profile: - The Entity is largest immigration group of world which is serving since 1993 and also
deals in education(Continental Group of Institutes), real estate, resorts(Forest Hill Resort), Global
Placement Consultancy
July 2014 Till date – Sales and Marketing/Operations
Duties of work:
 To retain the clients for gold package including post landing services.
 Counselling the applicants about the whole process and convince them to buy the packages
 Converting leads in to applicants and then applicants in to leads.
 Maintaining the data for followups and futher collections of payments and documents
 Collection of professional fee after retainer
 Keeping keen eye on the process after the start that it should run in proper anf efficient way
so that the result will be delivered ASAP
 Preparing the resume of client for immigration purpose
 Conducting interviews and preparing the client for interview with Canadian immigration
personals and Canadian employers
 Achieving monthly targets of retainer as well of professional fees
 Lead Management
 Counsel the client for whole process and submission of all the required documents
 To receive from 07 Indian Branches & Overseas Offices educational documents of newly
retained Canada bound clients under 50 POL for initiating FSWP Credentials Assessment
process of World Education Services (WES) Canada.

3.  To scrutinize the received educational documents of clients and to point out deficiencies to
the dealing branches.
 To file online FSWP Credentials Assessment Applications of the Canada bound clients on the
website ofWES and to sende-mail to the dealingbranches and the clientsintimatingthem the
WES Reference Number generated online.
 To send photo copies of the educational certificates of the FSWP Credentials Assessment of
the clients to WES Canada
 To make requisite entries of FSWP Credentials Assessment in ECA Module of Z-Axis and file
hard copy of the application in the clients’ files.
 To follow up with the clients to receive sealed envelopes of their universities / autonomous
institutes and to send the same to WES Canada.
 To check status of the filed applications of the clients from the web site of WES and to follow
up with WES Canada to expedite completion of the assessment process.
 To answer queries/ observations/ requirementsofWES relatedto pending FSWP Credentials
Assessment applications of the clients.
 To periodically update the clients and dealing branches with the current status of the FSWP
Credentials Assessment applications.
 To receive completedassessmentreportsof the FSWP Credentials Assessment applications of
the clients, hand over one report to Case Processing Section of Operations Division and
despatch the other copy to dealing branch of the client.
 To initiate and complete WES Assessment applications of old Canada bound clients from 38
and 29 POL.
 To make all entries in Z-Axis and ECA Module.
 To generate various reports on pre-landing and post landing services for Canada bound
clients, as required by HOD.
 To carry out any other task assigned by HOD.
Entity Name: - JTPL Townships Pvt Ltd (Quality dairy company) (March 2011-July 2014)
Customer Relationship Manager
 Independently handling CRM work
 To manage the Customer Relationship team and to ensure that the service delivery to
customers and prospects is of excellent quality and achieves overall contract objectives.
 Direct Customer Handling solving their queries and complaints
 Marketing Support of sales team (accompany sales team to visit the existing and prospectus
clients)
 Counsel and Preparation of all the agreements like tripartite, Mortgage etc
 Handling of all the office documents

4.  Coordination with Banks, marketing & other agencies
 Arranging marketing events like canopies and dealer parties
 Time to time Overview of sales team and conducting training for them
SENIOR CUSTOMER SERVICE AGENT (February 2003- March 2006)
Jet Airways, Chandigarh Airport, Chandigarh
 Issuing tickets to the passengers domestic and international.
 Check-In of the passengers to different sectors.
 Making announcements about the flights arrival, departure, late arrival, cancellation etc.
 Handling of baggage national and international.
 Handling of Arrivals of aircrafts.
 Handling of VVIP Clients
 Expertise in Saber(Computer System)
MINI GUPTA DATE