Presentation of Hayley Watson and Rachel Finn on the topic "Privacy and Ethical Implications of the Use of Social Media During a Volcanic Eruption: Some Initial Thoughts" at ISCRAM2013
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Privacy and Ethical Implications of the Use of Social Media During a Volcanic Eruption: Some Initial Thoughts
1. Privacy and ethical implications of the use of social
media during a volcanic eruption: some initial
thoughts
Hayley Watson & Rachel Finn - Trilateral Research & Consulting
hayley.watson@trilateralresearch.com
ISCRAM 2013 – ELSI Track - #ISCRAM2013 #ELSI
2. COSMIC - the COntribution of Social
Media In Crisis management
2
APRIL 2013 – MAY 2015
Website coming soon
Objective: identify the most effective ways to utilise new information and communication
technologies (ICTs) in crisis situations for the protection of ordinary citizens.
Specific to ELSI:
• Different technologies/applications – reliability/misuse
• Citizen involvement – miscommunication, misunderstanding, vigilante activities
• Challenges – security, safety, privacy & surveillance
• Political, social and industrial opportunities arising from the use of emerging technologies
• Assess policies & standards
• European Dynamics
• Trilateral Research & Consulting
• Radboud University Nijmegen (Crisislab)
• Koç University
• Hellenic Rescue Team
• Public Safety Communication Europe
• Safety Region South Holland South
For further information, or to be
added to our mailing list please
contact me:
hayley.watson@trilateralresearch.com
Resulting in guidelines for
stakeholders! (Including citizens!!)
4. The role of social media
Stranded in Europe
Bridging of ICT’s.
Consideration of practical limitations of citizens e.g., loss
of Internet access, anonymisation of user data.
Benefits – mobilisation of social capital
Social media use4
5. The role of social media
Social media use5
EUROCONTROL:
• Multiple applications (e.g., YouTube,
Facebook & Twitter)
• Rise in audience figures
• Twitter: 300 – 7,300 in a week
• Responded to over 200
questions per day
• Facebook: 2000 – 5000 fans
6. Ethical, privacy and data protection
implications
Implications6
Considerations…
Data
protection
Privacy
Ethical &
social
7. Privacy & data protection
Data protection infringements?
Privacy infringements?
Discrimination?
Surveillance?
Next steps?
Further research…COSMIC!!!
Good practice
Anonymisation efforts (Stranded in Europe)
Data protection protocols for Crisis Mapping – iRevolution
International Committee of the Red Cross (ICRC) – 2013 – “Professional standards for
protection work”.
Transparency
Training & awareness raising
Privacy and data protection7
8. Digital divide
Access – blog, technology, money (credit)...
Knowledge/Awareness
Skills
Next steps/considerations
Stakeholder awareness?
Addressing this issue?
E.g., maintaining engagement with old & new media.
To what extent is this an issue?
Other??
Public training?
Digital divide8
9. Exploitation
Exploitation of citizens in a crisis?
How much is too much?
Are users activities, engagement etc. exploited after
an event?
E.g. – citizen awareness of data use policies
Collection of profiled information on Facebook/Twitter – future
advertising.
Next steps?
Awareness raising…
Exploitation9
10. Thank you
Hayley Watson & Rachel Finn - Trilateral Research & Consulting
hayley.watson@trilateralresearch.com
ISCRAM 2013