1. Misti White
548 Red Bud Cir, Dayton, OH 45449 – misti.white@rocketmail.com - Tel: (cell) 937-269-4198
Summary
I am a quality and customer-focused professionalwith outstanding experience in sales support and business analysis.
I also have nine years of people management experience. I have excellent interpersonal skills and an uncommon
ability to relate with and meet customer satisfaction. I have extensive experience in yellow page publishing as well
as digital advertisement processing and billing. I have recently started selling jewelry for lia sophia. I really enjoy
displaying and presenting the jewelry as well as working with the customer’s. I am always ready for a challenge and
I love to learn new things. I am seeking a position where I can develop and excel while giving my best to an
employer.
Work Experience
The Berry Company, 3100 Kettering Blvd Dayton, OH 45439 (Dec 1988 – present)
Data Entry Contract Processor (Dec 1988 – June 1994)
 Processed incoming Client Contracts for yellow page advertising as well as for Sales
Representative commissioned based payroll information.
 Worked with Sales & Sales Management on any issues or questions regarding Client Contracts
 Assisted with training new Data Entry Contract Processors
 Assisted with documentation on processes & procedures
 Traveled to new Production office to train on new system & procedures
National Coordinator/Assistant Unit Manager (June 1994 – Jun 1996)
 Contact for National Sales Representatives for Publishing Department
 Updated & maintained National Rates,Headings & Contact Information
 Assisted in direct supervision of 10-20 employees
 Assisted on employee performance reviews
 Assisted in providing leadership, training, support and motivation to production staff to insure all
work is processed in an efficient, timely and accurate manner.
 Assisted in planning and organizing unit workflow, establishing appropriate controls to ensure
commitments to external and internal customers are met.
 Traveled to meetings with CMR’s & Publishers
Unit Manager (June 1996 – June 2005)
 Managed severaldepartments within the Publishing Department
o National Advertising Data Entry Contract Processors & National Coordinator
o Data Entry Contract Processor (Yellow Pages) /Service Order Processors (White Pages)
o Account Maintenance (Sales Pay & Directory Reconciliation)
o Graphic and Cover/Prelim Page Designers
o Workflow Processors
 Directory Supervision of 10 – 20 employees, Perform employee reviews

2.  Provided leadership, training, support and motivation to production staff to insure all work is
processed in an efficient, timely and accurate manner.
 Plan and organize unit workflow, established appropriate controls to ensure commitments to
external and internal customers are met.
 Traveled to all three Publishing offices to do an analysis of processes & procedures
 Assisted IT & OnBase Vendor in developing Business Requirements and testing for new OnBase
system
o Assisted in documentation and subsequent maintenance of all processes improvements
for OnBase
o Provided training for Publishing departments
o Provided support for Publishing departments after training
Workflow Processor/Internet Billing/Account Maintenance (June 2005 – Aug 2010)
 Scanned & Indexed documents for contract processing
 Processed incoming Client Contracts for Internet advertising as well as for Sales Representative
commissioned based payroll information.
 Maintain Digital Billing Hotline (Internal & External billing issues)
 Responsible for reviewing, maintaining, and adjusting digital advertising contracts to ensure
accuracy and maintain a high level of satisfaction with customers.
 Work directly with Telephone Company Partners to ensure an accurate billing file is delivered
 Produce and send Digital Billing files to Telephone Company partners
 Reconcile Digital billing
 Maintained integrity of high profile accounts ($30M in value).
 Reviewed and maintained legal contracts, pricing, and renewal.
 Ensured accurate and timely billing of digital advertising contracts.
 Directly responsible for preventing billing errors by identifying system issues.
 Training of new employees
 Provide & keep documentation updated on processes & procedures
Billing Prep (Aug 2010 – Sept 2011)
 Responsible for reviewing, maintaining, and adjusting digital advertising contracts to ensure
accuracy and maintain a high level of satisfaction with customers.
 Ensure that Digital Billing files were produced with the correct data and sent to internal Billing
department on time.
 Ensure that processes were completed and delivered on time.
 Maintained integrity of high profile accounts ($30M in value).
 Work directly with Telephone Company Partners to ensure an accurate billing file is delivered
 Provide & keep updated documentation on processes & procedures
 Provide new employees training & assist manager with coordinating work
 Assist direct manager with analysis of billing files & system data
 Assisted direct manager with questions & work assignments for other employees
 Identify system defects
 Test billing processes for system defect releases

3. IT QA Analyst (Sept 2011 – Dec 2012)
 Write test cases for weekly releases and scheduled releases
 QA testing for weekly releases and scheduled releases
o Modifying test cases when needed to complete testing
o Regression testing (ensures new features work as designed and do not inadvertently
interfere with other functionality)
o Understanding where/when your pieces fit in (when testing needs to be cross functional)
 Advise business if QA passes/fails and facilitate with business what’s needed to UAT (what
environment, information about the fix, due date, where QA test cases are located,etc) for weekly
and scheduled releases
 Update Bug Tracker with correspondence from weekly and scheduled releases
 Post test cases and test case results on portal (or designated tool) for scheduled releases
 Create documentation for releases (if needed) and for CR releases and communicate to business
users.
 Provide training to business end users on new or changed system functionality
 Be an advisor to the business SME for questions related to whether or not the system is
functioning correctly (and if not advising them to open a bug tracker)
 Ensuring that the business has completely filled out the BT with complete descriptions of issue,
asks, screens prints, etc.
 Ensuring that the severity level is set appropriately and if not in agreement with how the business
set, having dialog with the business to better understand their setting or advising of why status
should be something else.
 Request vendor number if needed.
 Distinguish between system functionality questions and business process questions and respond
accordingly.
 Facilitate conf. calls and/or web ex session with business end users to provide explanation and/or
training
 Special projects as needed.
 Review and analyze business requirements for quality
 Participates and provides feedback at designed stages of development lifecycle (i.e. BRDs, FDs)
 To provide estimated hours for writing test cases,testing, and training on requirements.
 Be a knowledgeable resource on corporate data across all systems at the Berry Company.
 Track job accomplishments
 Traveled to Vendor location for months for a collaborative effort with the Business & Vendor to
define the Billing requirements for CORE & then test requirements as they were developed by the
Vendor
 Traveled to office in Dominican Republic to learn the E-Billing Process

4. Business Analyst (Dec 2012-Present)
 Elicit requirements using interviews, document analysis, requirements workshops, surveys, site
visits, business process descriptions, use cases,scenarios,business analysis, task and workflow
analysis.
 Critically evaluate information gathered from multiple sources,reconcile conflicts, decompose
high-level information into details, abstract up from low-level information to a general
understanding, and distinguish user requests from the underlying true needs.
 Proactively communicate and collaborate with external and internal customers to analyze
information needs and functional requirements and deliver the following artifacts as needed:
(Functional requirements (Business Requirements Document), iii. Use Cases,GUI, Screen and
Interface designs) Work independently with users to define concepts and under direction of
project managers
 Utilize experience in using enterprise-wide requirements definition and management systems and
methodologies required. Serve as the conduit between the customer community (internal and
external customers) and the software development team through which requirements flow.
 Lead small team of BA’s in meeting expected deadlines
 Investigate issues with YPC Digital Products to determine why the products are not appearing on
YP.com,incorrectly appearing on YPC etc… Once issue is determined either correct the issue in
CORE or determine the department responsible for correcting the issue and escalate the issue to
them
Elder Beerman (Sept 2013-present)
Shoe Sales Associate
 Retrieve shoes for customer’s, answer any questions they may have and ring up sale.
 Build relationships with customer’s
 Build clientele through customer’s via email & phone number
 Promote Sales and special events
 Meeting monthly quota on clientele list, emails and credit card applications
 Organize stock room

5. lia sophia (Sept 2012 – Sept 2013)
Jewelry Consultant
 Generate clientele via telephone, social media, email, friends etc….
 Book parties and send the hostess invitations, catalog and other materials for their party
 Display and present the jewelry for the hostess and their guests. Demonstrate how the different
products can be worn together as well as informing the guests of the specials, hostess specials and
the jewelry warranty.
 Answer any questions and take orders
 Place the order in the online system
 Receive and deliver the jewelry orders
 Work with hostess’s and their guests for any issues or returns with the jewelry
Education
High School Diploma
West Carrollton High School, West Carrollton, OH 45449 (Aug 1985–May 1988)