Misty Valentin is an experienced manager with 18 years of leadership experience seeking new opportunities. She has extensive experience in customer service, cash management, administrative work, and sales. Her qualifications include management experience, cash handling, hiring, customer service management, sales management, and experience leading teams of over 100 employees.

1. Misty Valentin
1502 Woodvine Drive, Euless,Texas, 8174948438,msmoo1974@gmail.com
I am exploring opportunities that will take full advantage of my experienced management skills, team development
skills, as well as my experience with customer service, cash management, administrative, and sales achievements.
SUMMARY OF QUALIFICATIONS
● 18 Years leadership/management experience with same company.
● 9 Years experience cash management, hiring coordinator, and customer service management.
● 7 Years experience sales management with 8 years of direct sales experience
● 2 Years experience Geek Squad Management, Logistics and Merchandising Asst Management,
● Hands-on, strategic management style.
● Hiring Coordinator, Cash office
● Exemplary team-building and training skills.
PROFESSIONAL EXPERIENCE
Bank ofAmerica
Personal Banker - Keller, Texas, Hurst, Texas and Bedford, Texas
2014 to Present
▪ Use of listening skills to determine customer known and unknown needs.
▪ Create solutions for clients needs.
▪ Achieve daily, monthly, and quarterly sales goals
▪ Achieve partner referrals for mortgage, small business banking,merchant services, and Merrill Lynch.
▪ Provide Certified Public Notary services.
Best Buy – Oklahoma City, Oklahoma, Irving, Texas, Grapevine, Texas and Hurst, Texas
Department Manager - Cash Management, Hiring Coordinator,Customer Service, Sales, Geek Squad, Logistics,
and Merchandising.
1996 to 2014 (left due to company restructure)
▪ Controlling expenses, managing labor 100+ employees, scheduling 100 + employees,cash office,
hiring, new employee training.
▪ Damage, end-of-season products,and price reduction on a monthly, quarterly, and yearly basis.
▪ Develop and integrate the talents of each team member to create a positive synergy maximizing each
team member’s strengths and a proven satisfying customer experience.
▪ Created a structure to track and maintain paperwork procedures which resulted with an improvement in
turn-around time to less than three days for in-store repairs.
▪ Crafted and participated in formulation and implementation of a strategy designed to build and
strengthen the quality of the company’s culture, by developing a staff of top-quality professionals and
utilizing each associates talents to enhance productivity.
▪ Develop and prepare daily balance logs for corporate with timely and critical information of relative
cash, checks and credit cards.
▪ Produce and manage schedules for over 100 associates while maintaining and tracking payroll
expenses.
▪ Maintain and manage weekly supply and tool orders for the store to ensure associates have the
resources needed to performtheir jobs effectively and efficiently.
▪ Reduction in Return/Exchange rates by empowering associates to use sales talents to
▪ Performance Management completed monthly, quarterly, and annual assessments for each team
member.
EDUCATION
University of Oklahoma Christian Science and Art