SlideShare une entreprise Scribd logo
1  sur  10
DTAL Aug.5, 2013
Empathy Map and Challenge Statement
Maureen King
Stakeholder Description
• Male 2012 college graduate, BS in mechanical
engineering with a robotics concentration
• Employed in robotics field since 2012
• Currently contemplating graduate school for fall
2014
• Independent-minded, inquisitive, thoughtful,
passionate, values-driven young man looking for
a project or company with a strong value-driven
mission and vision
SAY
• “High school is monstrously different from college, and the transition is similar going from most [schools
and colleges] to work. You usually just get thrown in with no real understanding of the expectations.”
• “The job search process feels like you are flying blind most of the time, and the transition process is
pretty much the same.”
• “Use all the resources your college/school offers—job fairs, resume writing seminars, mock interviews,
business contacts, alumni, professors, classmates. Most people don’t. I know I didn’t.”
• “Communication between students and potential employers/businesses can be lacking.”
• “Fail early and often, and understand why you failed. Ask questions.”
• “Finding a job depends on who is in your contact network, what your field expertise is, and actually
looking and applying [for jobs] over a long period of time.”
• “Networking is HUGE! It’s about communicating who you are, what you are interested in, and what you
might be looking for while listening to the other person talk about what they are looking for. Use
experienced voices to get more information.”
• “Send out lots of applications to many businesses, and keep in contact with them. Start in the fall (if you
graduate in spring) and even if they aren’t hiring, get information from them and build contacts. You also
get experience working on the applications and interviews by starting early.”
• “It’s a real challenge to have the right someone to talk to while you are working on the transition…both
the job search/hiring process and the first year or so at work. A personal connection is key.”
• “Internships have mentors; project based classes have professors and TA’s to talk to; you need the same
kind of support during the first year of work. You need someone to ask and answer questions, provide
advice and guidance, and be a sounding board.”
• “Communicating is important! Don’t be afraid to do so, especially in transitions.”
DO—Part 1
• “I didn’t use the graduate planning office as much as I could have. I got sample resumes
from them and had them look over mine, but really got most of my advice from two
professors that had previously been in the business (robotics). I used them for answering
questions like “what skills are you looking for?” because they had actually hired
mechanical engineers in robotics businesses. I did look at the college’s list of business
openings because the post graduate planning office is really good at gathering a lot of job
opportunities. I would approach the process differently if doing it over…I would use more
of the planning office offerings.”
• “My success seems like sheer luck. I arrived at a job fair a bit late, and in the last 20
minutes ran into people representing my current employer. It was the right time and place.
I asked them about openings, talked about my skills, and landed a technical interview on
the spot.”
• “My transition to work was not really typical of most of my friends. A day of introductions
was the only real onsite training. I was ready to go to work because of the project work I
had done at college. The college fosters a high level of confidence and provides a large
skill set. Work was a bit overwhelming at first, but not any more so than college had been.
It was daunting but not to the point of failure. I could ask my two mentors for advice and
found the right people at work to find out the detail stuff (like health insurance forms) and
who ran which departments. I’m not afraid to ask questions, and the engineering manager
was helpful in answering them. I felt more than prepared to go to work.”
• “I recently got an email from my college asking me to participate in high school fairs. It
seems like a great idea for college searchers to be able to talk to people who are actually
doing what the students might be interested in. It’s valuable to the students to hear what
we do and how we got there (transitioned), and to hear it on a personal level. We in the
industry have good stories to share but no one is asking us. (Well, some colleges are.)”
DO—Part 2
• “One of my friends currently works for a start up. During his job search
process, he was rejected often. He got humble and very respectfully asked,
without being threatening, why he was being rejected. He didn’t get defensive;
he asked for advice like what was missing from his resume or his experience
that was causing him to lose the attention of the hiring managers. Most places
were really helpful and gave him advice. I would probably do this if rejected
from someplace I really wanted to be.”
• “Another friend is about to finish grad school in the coming year. She is
terrified of the transition to work. She has no idea where to begin or who to ask
in the job search process. (She didn’t attend my college.) She really needs a
mentor in her field, but hasn’t got any contacts because her college doesn’t
really promote networking and doesn’t seem to use their alumni except for
fundraising. I try to send her info or contacts that might help her.”
• “Little things are what trip people up. I helped transition one of our new
employees (from my college) via email. He had about a week of orientation, but
found the commute daunting and was overwhelmed. We talked about finding
housing in an area closer to work. We also talked about things like health care
(“who do I talk to at the company?”) and skills he might need to bolster.
Because I knew what he had studied, I knew that there were skills the company
expected him to have that were taught but not emphasized in our classes.”
THINK
• Teach students to ask questions.
• Colleges/schools/ vocational schools/community colleges could foster better relations
with alumni. Encourage them to return and have conversations with students. Small
groups or one to one meetings that allow a lot of personal interaction would be ideal.
• Communicate with area businesses and industries to get hiring managers and specialists
(like engineers, doctors, chemists, project managers, etc.) to work with and visit the
school. Develop contacts within the company. Ask them to meet students to share details
about work (what they do) and also what skills, resumes, portfolios, people they look for
when they are hiring. Again small groups or one to one interactions are preferable.
• Get information about possible positions directly from the source (business) or from
people who have work experience in the field.
• Get local hiring managers to help with the mock interviews. Get the best. These types of
interactions will foster relationships between employers and potential employees, and
schools and businesses. The practice interviewing would be very valuable to students.
• Get personal…take a personal approach. Find out the students’ needs and interests, help
them figure out what they might like to find out more about, and be as proactive as
possible to get them those contacts and information.
• It would be interesting to survey the alumni: find out degree/major/field of
employment/how many applications/ how many rejections (and why, if they know it)—and
also gather hard data on what the field is looking for along the line of skill sets.
FEEL
• This interview led me to believe that a communication
gap still exists, now between schools and businesses,
and also between students and employers. And likely
still exists between parents with unrealistic expectations
and students who aren’t sure what they want to do (and
that hasn’t changed in years).
• One to one personal attention (perhaps a mentor) might
be a key point in helping more students transition
smoothly into the work world.
• More discussions about careers and career oriented
information seem to be wanted by students.
• Students want to have more contact with those
employed in the fields they are interested in.
Problem Statement
• Students making the transition to work
need better methods to communicate,
connect, and network with more
experienced people because there are
little unexpected things that trip people up
and a successful transition does not
happen overnight or by osmosis.
INSIGHT
• Communication between and among the various
stakeholders appears to need strengthening.
• Networking seems to be underutilized.
• Existing career planning programs at schools
seem to be underutilized.
• Students want more specific information about
careers shared in a personal interaction with the
people actually doing the jobs.
• Many opportunities seem to exist to improve the
quality of career information offered and the
methods of sharing that information.
INSIGHT
• Communication between and among the various
stakeholders appears to need strengthening.
• Networking seems to be underutilized.
• Existing career planning programs at schools
seem to be underutilized.
• Students want more specific information about
careers shared in a personal interaction with the
people actually doing the jobs.
• Many opportunities seem to exist to improve the
quality of career information offered and the
methods of sharing that information.

Contenu connexe

Tendances

Hidden job market
Hidden job marketHidden job market
Hidden job market
Sarah Rach
 

Tendances (16)

How to prepare for an interview
How to prepare for an interview How to prepare for an interview
How to prepare for an interview
 
Hidden job market
Hidden job marketHidden job market
Hidden job market
 
Kinds of Interview
Kinds of InterviewKinds of Interview
Kinds of Interview
 
The Importance of Mentors for Women
The Importance of Mentors for WomenThe Importance of Mentors for Women
The Importance of Mentors for Women
 
4 Steps to Your Next BioScience Job
4 Steps to Your Next BioScience Job4 Steps to Your Next BioScience Job
4 Steps to Your Next BioScience Job
 
ABE LEVEL 4 FOUNDATION EMPLOYABILITY & SELF DEVELOPMENT Uesd session 07.10.19
ABE LEVEL 4 FOUNDATION EMPLOYABILITY & SELF DEVELOPMENT Uesd session 07.10.19ABE LEVEL 4 FOUNDATION EMPLOYABILITY & SELF DEVELOPMENT Uesd session 07.10.19
ABE LEVEL 4 FOUNDATION EMPLOYABILITY & SELF DEVELOPMENT Uesd session 07.10.19
 
Healthcare job search
Healthcare job searchHealthcare job search
Healthcare job search
 
Wait, How Do I Write This Email_ ( PDFDrive ).pdf
Wait, How Do I Write This Email_ ( PDFDrive ).pdfWait, How Do I Write This Email_ ( PDFDrive ).pdf
Wait, How Do I Write This Email_ ( PDFDrive ).pdf
 
Uesd session 21.10.19
Uesd session 21.10.19Uesd session 21.10.19
Uesd session 21.10.19
 
CareerCycles Online - Web-enabling a narrative method of practice for managin...
CareerCycles Online - Web-enabling a narrative method of practice for managin...CareerCycles Online - Web-enabling a narrative method of practice for managin...
CareerCycles Online - Web-enabling a narrative method of practice for managin...
 
Aea Ces Conference Poster October 2005 J Sheldon
Aea Ces Conference Poster October 2005 J SheldonAea Ces Conference Poster October 2005 J Sheldon
Aea Ces Conference Poster October 2005 J Sheldon
 
BCEC Television Committee Meeting #4: Expanding Your Network
BCEC Television Committee Meeting #4: Expanding Your NetworkBCEC Television Committee Meeting #4: Expanding Your Network
BCEC Television Committee Meeting #4: Expanding Your Network
 
Optimize Your Job Search Workshop
Optimize Your Job Search WorkshopOptimize Your Job Search Workshop
Optimize Your Job Search Workshop
 
Feedback grid
Feedback gridFeedback grid
Feedback grid
 
Tutorial 6 - Informational Interviews
Tutorial 6 - Informational InterviewsTutorial 6 - Informational Interviews
Tutorial 6 - Informational Interviews
 
1. interviewing revised feb 3 2015
1. interviewing revised feb 3 20151. interviewing revised feb 3 2015
1. interviewing revised feb 3 2015
 

En vedette

Mercados21 - Responsabilidad entorno
Mercados21 - Responsabilidad entornoMercados21 - Responsabilidad entorno
Mercados21 - Responsabilidad entorno
Manuel A. Velazquez
 
PowerPoint Presentation
PowerPoint PresentationPowerPoint Presentation
PowerPoint Presentation
butest
 
Optimizando costes - Septiembre 2012
Optimizando costes - Septiembre 2012Optimizando costes - Septiembre 2012
Optimizando costes - Septiembre 2012
Manuel A. Velazquez
 
Empathise and define assignment
Empathise and define assignmentEmpathise and define assignment
Empathise and define assignment
Himanshi Rani
 
Distribuciones de probabilidad.lm
Distribuciones de probabilidad.lmDistribuciones de probabilidad.lm
Distribuciones de probabilidad.lm
LMartiinez
 
HoH Energy Action Presentation
HoH Energy Action PresentationHoH Energy Action Presentation
HoH Energy Action Presentation
HeadsOverHeels
 
[Era] cost reduction guide - issue 4 professional services
[Era]   cost reduction guide - issue 4 professional services[Era]   cost reduction guide - issue 4 professional services
[Era] cost reduction guide - issue 4 professional services
Manuel A. Velazquez
 
Matriz estructura curricular
Matriz estructura curricularMatriz estructura curricular
Matriz estructura curricular
Andrez Cacerez
 
Development Statistics - Germany, Dominican Republic, Cote D'Ivoire, Hong Kong
Development Statistics - Germany, Dominican Republic, Cote D'Ivoire, Hong KongDevelopment Statistics - Germany, Dominican Republic, Cote D'Ivoire, Hong Kong
Development Statistics - Germany, Dominican Republic, Cote D'Ivoire, Hong Kong
daviddsu
 
Get the most out of your Windows Azure VMs
Get the most out of your Windows Azure VMsGet the most out of your Windows Azure VMs
Get the most out of your Windows Azure VMs
Ivan Donev
 

En vedette (20)

Empathy map & problemstatement - Design Thinking Action Lab
Empathy map & problemstatement - Design Thinking Action LabEmpathy map & problemstatement - Design Thinking Action Lab
Empathy map & problemstatement - Design Thinking Action Lab
 
Ask for maps – location analytics!
Ask for maps – location analytics!Ask for maps – location analytics!
Ask for maps – location analytics!
 
Mercados21 - Responsabilidad entorno
Mercados21 - Responsabilidad entornoMercados21 - Responsabilidad entorno
Mercados21 - Responsabilidad entorno
 
PowerPoint Presentation
PowerPoint PresentationPowerPoint Presentation
PowerPoint Presentation
 
Optimizando costes - Septiembre 2012
Optimizando costes - Septiembre 2012Optimizando costes - Septiembre 2012
Optimizando costes - Septiembre 2012
 
International Human resource management and issues
International Human resource management and issuesInternational Human resource management and issues
International Human resource management and issues
 
Dan brown (2)
Dan brown (2)Dan brown (2)
Dan brown (2)
 
Empathise and define assignment
Empathise and define assignmentEmpathise and define assignment
Empathise and define assignment
 
Apple 1
Apple 1Apple 1
Apple 1
 
Distribuciones de probabilidad.lm
Distribuciones de probabilidad.lmDistribuciones de probabilidad.lm
Distribuciones de probabilidad.lm
 
Seminario APD - Darwin en mi negocio
Seminario APD - Darwin en mi negocioSeminario APD - Darwin en mi negocio
Seminario APD - Darwin en mi negocio
 
PeopleSoft 9.1 HRMS Upgrade
PeopleSoft 9.1 HRMS UpgradePeopleSoft 9.1 HRMS Upgrade
PeopleSoft 9.1 HRMS Upgrade
 
Design thinking action lab assignment - Define and Empathize
Design thinking action lab assignment - Define and EmpathizeDesign thinking action lab assignment - Define and Empathize
Design thinking action lab assignment - Define and Empathize
 
HoH Energy Action Presentation
HoH Energy Action PresentationHoH Energy Action Presentation
HoH Energy Action Presentation
 
[Era] cost reduction guide - issue 4 professional services
[Era]   cost reduction guide - issue 4 professional services[Era]   cost reduction guide - issue 4 professional services
[Era] cost reduction guide - issue 4 professional services
 
Matriz estructura curricular
Matriz estructura curricularMatriz estructura curricular
Matriz estructura curricular
 
Institutional Repository Exploratory Committee update 8/31/11
Institutional Repository Exploratory Committee update 8/31/11Institutional Repository Exploratory Committee update 8/31/11
Institutional Repository Exploratory Committee update 8/31/11
 
Manual de gestión operativa
Manual de gestión operativaManual de gestión operativa
Manual de gestión operativa
 
Development Statistics - Germany, Dominican Republic, Cote D'Ivoire, Hong Kong
Development Statistics - Germany, Dominican Republic, Cote D'Ivoire, Hong KongDevelopment Statistics - Germany, Dominican Republic, Cote D'Ivoire, Hong Kong
Development Statistics - Germany, Dominican Republic, Cote D'Ivoire, Hong Kong
 
Get the most out of your Windows Azure VMs
Get the most out of your Windows Azure VMsGet the most out of your Windows Azure VMs
Get the most out of your Windows Azure VMs
 

Similaire à Dtal 8.5.13

Empathy map dutari_e
Empathy map dutari_eEmpathy map dutari_e
Empathy map dutari_e
Eloisa Dutari
 
Empathy map danielle souder
Empathy map danielle souderEmpathy map danielle souder
Empathy map danielle souder
Danielle Souder
 
Career development report
Career development reportCareer development report
Career development report
Cyndi Sharp
 
School social worker cover letter
School social worker cover letterSchool social worker cover letter
School social worker cover letter
roxannefoster981
 
Design Thinking Action Lab Empathy Map Assignment
Design Thinking Action Lab Empathy Map AssignmentDesign Thinking Action Lab Empathy Map Assignment
Design Thinking Action Lab Empathy Map Assignment
atrain440
 
TRY 2011 - Mentoring the 21st Century Information Professional
TRY 2011 - Mentoring the 21st Century Information ProfessionalTRY 2011 - Mentoring the 21st Century Information Professional
TRY 2011 - Mentoring the 21st Century Information Professional
Hamilton Public Library
 
From teacher candidate to teacher ttoc
From teacher candidate to teacher ttocFrom teacher candidate to teacher ttoc
From teacher candidate to teacher ttoc
Michael Kee
 
How To Succeed In Graduate School
How To Succeed In Graduate SchoolHow To Succeed In Graduate School
How To Succeed In Graduate School
OUM SAOKOSAL
 
How to succeed in graduate school
How to succeed in graduate schoolHow to succeed in graduate school
How to succeed in graduate school
OUM SAOKOSAL
 

Similaire à Dtal 8.5.13 (20)

Empathy map dutari_e
Empathy map dutari_eEmpathy map dutari_e
Empathy map dutari_e
 
Empathy map danielle souder
Empathy map danielle souderEmpathy map danielle souder
Empathy map danielle souder
 
Career development report
Career development reportCareer development report
Career development report
 
Entre
EntreEntre
Entre
 
Empathy Map and Problem Statement for VentureLab
Empathy Map and Problem Statement for VentureLabEmpathy Map and Problem Statement for VentureLab
Empathy Map and Problem Statement for VentureLab
 
Developing and Implementing a Credit Based Business Mentoring Program
Developing and Implementing a Credit Based Business Mentoring ProgramDeveloping and Implementing a Credit Based Business Mentoring Program
Developing and Implementing a Credit Based Business Mentoring Program
 
Uall Workshop
Uall WorkshopUall Workshop
Uall Workshop
 
Empathize and define assignment 2
Empathize and define   assignment 2Empathize and define   assignment 2
Empathize and define assignment 2
 
Coun 534 morgan sanders sds assessment paper
Coun 534 morgan sanders sds assessment paperCoun 534 morgan sanders sds assessment paper
Coun 534 morgan sanders sds assessment paper
 
School social worker cover letter
School social worker cover letterSchool social worker cover letter
School social worker cover letter
 
Alumni Mentoring Queen's University Belfast Chris Boyd Interview 124369 qub r...
Alumni Mentoring Queen's University Belfast Chris Boyd Interview 124369 qub r...Alumni Mentoring Queen's University Belfast Chris Boyd Interview 124369 qub r...
Alumni Mentoring Queen's University Belfast Chris Boyd Interview 124369 qub r...
 
HIFE Scholars newsletter April 2016 edition
HIFE Scholars newsletter April 2016 editionHIFE Scholars newsletter April 2016 edition
HIFE Scholars newsletter April 2016 edition
 
Design Thinking Action Lab Empathy Map Assignment
Design Thinking Action Lab Empathy Map AssignmentDesign Thinking Action Lab Empathy Map Assignment
Design Thinking Action Lab Empathy Map Assignment
 
Job Hunting 2014
Job Hunting 2014Job Hunting 2014
Job Hunting 2014
 
Lecture 3
Lecture 3Lecture 3
Lecture 3
 
TRY 2011 - Mentoring the 21st Century Information Professional
TRY 2011 - Mentoring the 21st Century Information ProfessionalTRY 2011 - Mentoring the 21st Century Information Professional
TRY 2011 - Mentoring the 21st Century Information Professional
 
From teacher candidate to teacher ttoc
From teacher candidate to teacher ttocFrom teacher candidate to teacher ttoc
From teacher candidate to teacher ttoc
 
How To Succeed In Graduate School
How To Succeed In Graduate SchoolHow To Succeed In Graduate School
How To Succeed In Graduate School
 
How to succeed in graduate school
How to succeed in graduate schoolHow to succeed in graduate school
How to succeed in graduate school
 
LEDA Networking Workshop
LEDA Networking WorkshopLEDA Networking Workshop
LEDA Networking Workshop
 

Dernier

1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
QucHHunhnh
 
Gardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch LetterGardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch Letter
MateoGardella
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
ciinovamais
 
An Overview of Mutual Funds Bcom Project.pdf
An Overview of Mutual Funds Bcom Project.pdfAn Overview of Mutual Funds Bcom Project.pdf
An Overview of Mutual Funds Bcom Project.pdf
SanaAli374401
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi  6.pdf1029-Danh muc Sach Giao Khoa khoi  6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
QucHHunhnh
 
Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
Chris Hunter
 

Dernier (20)

1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
 
Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104
 
Measures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SDMeasures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SD
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
 
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activity
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
Gardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch LetterGardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch Letter
 
Measures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and ModeMeasures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and Mode
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
 
An Overview of Mutual Funds Bcom Project.pdf
An Overview of Mutual Funds Bcom Project.pdfAn Overview of Mutual Funds Bcom Project.pdf
An Overview of Mutual Funds Bcom Project.pdf
 
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptxINDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
 
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
 
Class 11th Physics NEET formula sheet pdf
Class 11th Physics NEET formula sheet pdfClass 11th Physics NEET formula sheet pdf
Class 11th Physics NEET formula sheet pdf
 
Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi  6.pdf1029-Danh muc Sach Giao Khoa khoi  6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
 
Web & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdfWeb & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdf
 
Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
 

Dtal 8.5.13

  • 1. DTAL Aug.5, 2013 Empathy Map and Challenge Statement Maureen King
  • 2. Stakeholder Description • Male 2012 college graduate, BS in mechanical engineering with a robotics concentration • Employed in robotics field since 2012 • Currently contemplating graduate school for fall 2014 • Independent-minded, inquisitive, thoughtful, passionate, values-driven young man looking for a project or company with a strong value-driven mission and vision
  • 3. SAY • “High school is monstrously different from college, and the transition is similar going from most [schools and colleges] to work. You usually just get thrown in with no real understanding of the expectations.” • “The job search process feels like you are flying blind most of the time, and the transition process is pretty much the same.” • “Use all the resources your college/school offers—job fairs, resume writing seminars, mock interviews, business contacts, alumni, professors, classmates. Most people don’t. I know I didn’t.” • “Communication between students and potential employers/businesses can be lacking.” • “Fail early and often, and understand why you failed. Ask questions.” • “Finding a job depends on who is in your contact network, what your field expertise is, and actually looking and applying [for jobs] over a long period of time.” • “Networking is HUGE! It’s about communicating who you are, what you are interested in, and what you might be looking for while listening to the other person talk about what they are looking for. Use experienced voices to get more information.” • “Send out lots of applications to many businesses, and keep in contact with them. Start in the fall (if you graduate in spring) and even if they aren’t hiring, get information from them and build contacts. You also get experience working on the applications and interviews by starting early.” • “It’s a real challenge to have the right someone to talk to while you are working on the transition…both the job search/hiring process and the first year or so at work. A personal connection is key.” • “Internships have mentors; project based classes have professors and TA’s to talk to; you need the same kind of support during the first year of work. You need someone to ask and answer questions, provide advice and guidance, and be a sounding board.” • “Communicating is important! Don’t be afraid to do so, especially in transitions.”
  • 4. DO—Part 1 • “I didn’t use the graduate planning office as much as I could have. I got sample resumes from them and had them look over mine, but really got most of my advice from two professors that had previously been in the business (robotics). I used them for answering questions like “what skills are you looking for?” because they had actually hired mechanical engineers in robotics businesses. I did look at the college’s list of business openings because the post graduate planning office is really good at gathering a lot of job opportunities. I would approach the process differently if doing it over…I would use more of the planning office offerings.” • “My success seems like sheer luck. I arrived at a job fair a bit late, and in the last 20 minutes ran into people representing my current employer. It was the right time and place. I asked them about openings, talked about my skills, and landed a technical interview on the spot.” • “My transition to work was not really typical of most of my friends. A day of introductions was the only real onsite training. I was ready to go to work because of the project work I had done at college. The college fosters a high level of confidence and provides a large skill set. Work was a bit overwhelming at first, but not any more so than college had been. It was daunting but not to the point of failure. I could ask my two mentors for advice and found the right people at work to find out the detail stuff (like health insurance forms) and who ran which departments. I’m not afraid to ask questions, and the engineering manager was helpful in answering them. I felt more than prepared to go to work.” • “I recently got an email from my college asking me to participate in high school fairs. It seems like a great idea for college searchers to be able to talk to people who are actually doing what the students might be interested in. It’s valuable to the students to hear what we do and how we got there (transitioned), and to hear it on a personal level. We in the industry have good stories to share but no one is asking us. (Well, some colleges are.)”
  • 5. DO—Part 2 • “One of my friends currently works for a start up. During his job search process, he was rejected often. He got humble and very respectfully asked, without being threatening, why he was being rejected. He didn’t get defensive; he asked for advice like what was missing from his resume or his experience that was causing him to lose the attention of the hiring managers. Most places were really helpful and gave him advice. I would probably do this if rejected from someplace I really wanted to be.” • “Another friend is about to finish grad school in the coming year. She is terrified of the transition to work. She has no idea where to begin or who to ask in the job search process. (She didn’t attend my college.) She really needs a mentor in her field, but hasn’t got any contacts because her college doesn’t really promote networking and doesn’t seem to use their alumni except for fundraising. I try to send her info or contacts that might help her.” • “Little things are what trip people up. I helped transition one of our new employees (from my college) via email. He had about a week of orientation, but found the commute daunting and was overwhelmed. We talked about finding housing in an area closer to work. We also talked about things like health care (“who do I talk to at the company?”) and skills he might need to bolster. Because I knew what he had studied, I knew that there were skills the company expected him to have that were taught but not emphasized in our classes.”
  • 6. THINK • Teach students to ask questions. • Colleges/schools/ vocational schools/community colleges could foster better relations with alumni. Encourage them to return and have conversations with students. Small groups or one to one meetings that allow a lot of personal interaction would be ideal. • Communicate with area businesses and industries to get hiring managers and specialists (like engineers, doctors, chemists, project managers, etc.) to work with and visit the school. Develop contacts within the company. Ask them to meet students to share details about work (what they do) and also what skills, resumes, portfolios, people they look for when they are hiring. Again small groups or one to one interactions are preferable. • Get information about possible positions directly from the source (business) or from people who have work experience in the field. • Get local hiring managers to help with the mock interviews. Get the best. These types of interactions will foster relationships between employers and potential employees, and schools and businesses. The practice interviewing would be very valuable to students. • Get personal…take a personal approach. Find out the students’ needs and interests, help them figure out what they might like to find out more about, and be as proactive as possible to get them those contacts and information. • It would be interesting to survey the alumni: find out degree/major/field of employment/how many applications/ how many rejections (and why, if they know it)—and also gather hard data on what the field is looking for along the line of skill sets.
  • 7. FEEL • This interview led me to believe that a communication gap still exists, now between schools and businesses, and also between students and employers. And likely still exists between parents with unrealistic expectations and students who aren’t sure what they want to do (and that hasn’t changed in years). • One to one personal attention (perhaps a mentor) might be a key point in helping more students transition smoothly into the work world. • More discussions about careers and career oriented information seem to be wanted by students. • Students want to have more contact with those employed in the fields they are interested in.
  • 8. Problem Statement • Students making the transition to work need better methods to communicate, connect, and network with more experienced people because there are little unexpected things that trip people up and a successful transition does not happen overnight or by osmosis.
  • 9. INSIGHT • Communication between and among the various stakeholders appears to need strengthening. • Networking seems to be underutilized. • Existing career planning programs at schools seem to be underutilized. • Students want more specific information about careers shared in a personal interaction with the people actually doing the jobs. • Many opportunities seem to exist to improve the quality of career information offered and the methods of sharing that information.
  • 10. INSIGHT • Communication between and among the various stakeholders appears to need strengthening. • Networking seems to be underutilized. • Existing career planning programs at schools seem to be underutilized. • Students want more specific information about careers shared in a personal interaction with the people actually doing the jobs. • Many opportunities seem to exist to improve the quality of career information offered and the methods of sharing that information.