1. CURRICULUM VITAE
Mohammed TalebFaiyoumi
U.A.E _ Abu Dhabi
Mobile: +971552037615
Email: mohammed_faiyoumi@hotmail.com
Objective
I am at securing a position in the organization that offers challenge and opportunity for
my career development and at the same time serving the organization to the best of my
capabilities. I would like to gain new skills while utilizing my current area of expertise
with in a positive team environment.
Work Experience
Designation Organization Date
Senior sales advisor - customer
banking
Dubai Islamic bank 01 Sep 2015 2015 till present,
Abu Dhabi
Job purpose briefsummary of why this job exists
To proactive create andexploit business opportunities to sell credit card to DIBand non- DIBcustomers by delivering
an unbiased , competent, timely and problem free service for high customer satisfaction as well as to cross sell other
banks product as and when required in order to achieve business targets.
Key Responsibilities
 To sell DIB credit card and cross sell other products to the specified target segment to achieve the set sales
target on a monthly basis.
 To conduct daily visits and provide daily sales report with all customers details.
 To analyze documents submitted by customers in order to ensure documents are error free and as per SOP.
 To attend all the meeting with TL, SM, and NSM on performance reviews.
 To maintain effective business relation with clients to enhance service image DIB.
 To take ownership of the customer complaint resolution report indicators set by mangers accurately at the
required frequency
 To provide constructive and constant feedback on improvement of products services processes which may
either reduce that cost or enhance customer satisfaction.
 To ensure portfolio quality by exercising sound credit judgment and by complying with credit product
parameters to complete all formalities and documentation in line with sop manuals and sharia principles.
 To prepare regular sales report and obtain provide market customer and competitor information and
feedback to management to facilitate decision making.
 Attend various training and learning programs to close the skill gaps and to ensure proper awareness about
the products.

2. I participated in several conferences and exhibitions in the Federal Authority for Government
Human Resources
Academic Qualifications
 B.Sc. in Computer Information Systems, Al Bayt University, July 2009
Designation Organization Date
Training Assistant and
Coordinator
Intellect Training &
Development
January , 2015 till 30 Aug 2015
Dubai – UAE
Major Responsibilities:
 Coordinate the preparation of training sessions engineering training and technical skills development, and
management courses,and training rooms.
 Preparing and distributing training certificates for those who attended the class necessary equipment and
catering arrangements as well.
 Prepare training documentation such as training manuals, hand notes for participants, questionnaires and
other support materials.
 Organize, develop or source training programs to meet specific training needs.
 Keep records about each training course and also participants
 Recruitment and selection instructors.
 Participate at training sessions and also fill in for the manager when he is unable to attend.
 Schedule training sessions and send notification to participants
 Choose appropriate training methods per case (simulations, mentoring, on the job training, professional
development classes etc.)
 Coordination and follow-up with the trainers and choose the ideal ways to the success of the training
program and cover needs Trainees.
 Conduct organization wide needs assessment and identify skills or knowledge gaps that need to be
addressed.
Designation Organization Date
Training Consultant and
Development
Quattro Training Center January , 2013 till January 2015
( 2years ) Abu Dhabi – UAE
 Processing of proposals and training materials for courses and coordination with all designated parties.
 develop training aids such as manuals and handbooks
 Coordination with colleagues in order to improve the performance of the Company.
 Coordination and follow-up with the trainers and choose the ideal ways to the success of the training
program and cover needs Trainees.
 Commitment Company standards and maintain the quality of the training process.
 Coordination with colleagues in order to improve the performance of the center and to achieve its vision
and mission.
 Overcome all the problems and difficulties facing of the work.
 Marketing and follow-up of severalgovernmental and private entities the market and training inside and
outside the UAE
 Provide support to marketing department & Create and distribute customer surveys.
 Provide and implement suggestions that help improve performance and scalability.
 Recruitment and selection instructors.
Designation Organization Date
Operations & Customer
Service Supervisor
Redha AL Ansari Exchange Est. December 2009 till
December 2012 (3 years )
Abu Dhabi - UAE
Major Responsibilities:
 Maintaining a database of customers who do the deal with us
 Recruitment and supervision of staff
 Managing customer expectations and providing excellent customer services in connection to multi-
currency transactions
 Handling telegraphic transfers,wire transfers,and online-based transactions
 Preparing daily, weekly and monthly reports
 Advertising the Wage Payment System and other products to customers
 Attending customers’ complaints, needs, and inquiries
 Following fraud prevention and security methods as well as strictly abiding to the UAE centralbank
regulations against money laundering

3.  Diploma in Business Administration
 High School Certificate, Ammar High School, 2005
Professional Development
 PMP (Project Management Professional) - 36 hours
 Business Administration
 Lab Technical Support and ICDL, PC Hardware Maintenance
Computer Qualifications & Skills
Microsoft Windows 7/ 8/ XP/ Vista & Microsoft Office 2003-2013 Excellent
Photo Editing and Video Making & Internet Skills Excellent
Languages Known : Arabic – Mother & English - very good
PERSONAL DETAILS:
Date of Birth : 30th Sep 1987
Sex : Male
Marital Status : Single
Nationality : Jordan
Religion : Islam
Recommendations letters, certificates, and references
Available upon request.