1. Mohamed Maher Mahmoud Kamel Wally
Seeking a challenging opportunity in the advancement of the industry which is
available for my qualification, education, experience and skills would be utilized.
Hometown: Cairo, Egypt
Current City: Cairo, Egypt
Date of birth: 12 Dec 1989
Nationality: Egyptian
Sex: Male
Marital status: Single
Military service: Exempted
Driving license: Private license
Mobile: +201009964828
Email Address: midomaher2008@hotmail.com
Skype ID: mmm_skype8
College Education: Bachelor Degree of Commerce - Ain Shams Uni.
Major: Accounting 2010.
1. Arabic: As Mother tongue.
2. English: I've got English courses in Military Institute from level
(7:10) in general, from (1:5) in conversation.
I am very good in (Speaking – Understanding – Listening – Reading – Writing)
Personal Data
Language
Spoken
Educational Background
Objective

2. I've got ICDL course in (ISI) Ministry of Defense.
I am very good in using computer by different ways.
(Windows {XP – Vista – 7} – Internet – Network – Word – Excel – Power Point –
Typing {Arabic & English})
► International Aviation Business (IAB) {Traffic Officer}
Location: Hurgada, Egypt.
Period: Oct 2014 to May 2015. (Seasonal Contract)
 I got a training (Aviation Familiarization – Apron Safety – Ramp
Service – Customer Service – I-PORT DCS )
 I have attended UK VISA Forgery & Imposters Detection Training
from the British Embassy in Cairo.
 Check in Counters and Boarding Gates process.
 Immigration and crew coordinator and documentation.
 Ramp Handling (TRC)
 Deal directly with the passengers who have special cases and
unaccompanied minor.
 Floor walker and lead the passengers to the exact gate for boarding to
their flights or for any other information.
 Lost and Found service and reports.
 Operations handling to prepare the flights and final reports and
checking with Travel Agencies about travelling passengers.
Reason for leaving: (Seasonal Contract)
Computer Skills
n
Work Experience
n

3. ► Qatar Airways (QAS). {Customer Service Agent}
Location: Doha, Qatar
Period: Feb 2013 to Jun 2014.
 I’ve got a training in (Airside Safety Awareness – DG Cat 9- PHM-
PHC – DCS- Humanitarian Response- Aviation Security Awareness)
 Handle VIP passengers in (Departure – Arrival – Ministry)
 Deal directly with the passengers who have special cases and
unaccompanied minor.
 Check in counter on the systems and check passengers documents.
 Floor walker and lead the passengers to the exact gate for boarding to
their flights or for any other information.
 Immigration coordinator and preparing reports.
Reason for leaving: No upgrading and low salary and I am looking to work
for Airline itself to be Airline Staff.
► Raya contact center – Cairo bank project. {Call Center Agent (C.S)}
Location: Cairo, Egypt
Period: Sep 2011 to Jan 2013
- I've got training in (communications & Soft Skills & Tel. Etiquette).
 Deal directly with customers by telephone.
 Handle and resolve customer complaints or direct requests and unresolved issues
to the designated resource and follow up with the customer.
 Perform customer verification for their accounts and requires.
 Process orders, forms, applications and requests.
 Record details of inquiries, comments and complaints.
 Communicate and coordinate with internal departments.
Reason for leaving: Got better opportunity to work abroad.

4. ► Solar Empire Travel. {Tour Leader}
Location: Cairo, Egypt
Period: Sep 2010 to Aug 2011
 Provide general knowledge of attractions, destinations and knowledge of the tour
area.
 Develop and maintain an information file.
 Prepare for tour by making arrangements and confirming reservations.
 Complete tour reports, daily logs and expense reports.
 Assist special needs clients.
 Meet and Assist passengers staring from coming to the airport till leaving the
country.
Reason for leaving: Problem in Tourism Sector at that time because of the
Egyptian Revolution.
Certificates and documents are all available to be provided upon Request.