The resume is for Mohammed Abdul Faheem, a network engineer with over 2 years of experience. He holds certifications in CCNA and MCSE. His objective is to find a network engineering position where he can utilize his experience in networking, administration, routing, and switching. He has experience managing teams, Active Directory, servers, hardware, and software installations. His responsibilities have included user account management, team leadership, and troubleshooting network issues.

1. Resume
Mohammed Abdul Faheem
Email :mafaheem@c3i-inc.com
Mobile :91 +8121433461
Primary Skills
Network, CCNA, MCSE, Routing, Switching
Iama certified CCNAand MCSESystemadministratorholdingan experienceof 2+yearsIn
C3i Healthcare connection
Obective
Im seekingaNetworkEngineering position in LAN/WANEnivironment,where ican make significant contributions
towardsacompany immediate and future goals with myexperiencein the Information Technology.Iam ahighly
motivated networkspecialist with solid experiencein networkingand administration.
Qualification : Master'sin Business Administration
>CCNA ,Cisco RoutingProtocols.Cisco NetworkFundamentals
>Support Usersin managing,maintainingand troublehsootinglocalareanetworksand related equipments.
>Used extensive ,yet efficientlydeveloped protocolsand proceduresto locate and resolvesmoderatelyto highly
complex networkissues.
>Experience in TCP/IP and layer 1-4 networkissues.
 Deliver Fibre Optic,Ethernetand Copper cable Installation and testing.
 Review ,Advise , Install Monitor and support LAN/WANHardwareand Software
Responsibilities:
•Creating mailboxes & useraccounts and maintain Active Directory.
•Maintaining team size of 11 members.
•Allocating daily jobs and workloads.
•Training new team members.
•Acting as a resource for other staff members.

2. •Managing team performance and progress.
•Enforcing all company approved policies and procedures.
•Constantly looking for ways to improve processes.
•Monitoring the performance of junior staff.
•Completing team-related paperwork.
•Implementing new initiatives and making sure all staff understand them.
•Taking action to correct and staff shortcomings.
•Managing and monitoring staff attendance.
•Giving prompt and accurate information on individual staff member performance.
•Attending and participating in team meetings.
•Ensuring a clean, safe and friendly working environment.
•Reporting to senior managers.
•Providing the team with a vision of the project objectives.
•Inspired each and every team member to perform and produce their best.
•Determined the duties and responsibilities of individuals in a team.
•Analysed the individual performance of each team member and motivated them to perform even better.
•Organized training workshops to improve the performance of the members who were lagging behind in terms of
performance.
•Analysed the assigned projects and distributed tasks to the members as per their area of expertise.
•Reported any problem or fault in the project to the project manager or supervisor.
•Offered solutions to the top management regarding project-related queries.
Support Services Engineer
C3i
January 2014 – August 2014 (8 months)Hyderabad Area, India
•Managing AD, Creating new hire with the help of using power shell script to automate the work, creating user
home folder on servers.
•AD Management
•Installing, Configuration and management of Windows 2008 Active Directory Domain services.
•Creating Group policy objects and implementing.
•Patching through HP OpenView Tool
•Hardware knowledge- HP, IBM, Dell servers
•Performing Backups.
•Installing and managing DNS , DHCP, FTP,WDS
•Configuring RAID levels.
•Managing users data on storage server by configuring File server management services.
•Applying disk quotas,and providing file permissions.
•Managing the print server and granting access for the users..
•Configuring WDS server and capturing OS images.
•Configuring and deploying new servers with required operating system.
•Implementing and adherence of ITIL in IT related operations.
•Coordinating with vendors for Server hardware and software issues.
•Support through phone calls/emails to ensure the final solution to all phases of IT support with in SLA and quality.
•Getting the issues solved in a timely manner and escalating the problems which require intervention from higher
levels.

3. •Providing functional and technical support,troubleshooting and diagnosing hardware and software problems,
including desktop,laptop, printer, Lan and remote systems.
•Outlook configuration and support.
•Giving permissions to users their respective groups,drive access,read and write permissions for files and folders in
servers.
•Providing remote support through phone and othertools like( Bomgar cisco web ex, Lync) to onsite locations.
•Maintaining inventory of all hardware equipment's (Desktops, laptops,printers, projectors) and updating the
changes accordingly.
•Troubleshooting Siebel, Iflex, Citrix online and offline software and qhorizon issues.
•Troubleshooting Syntellect 7, 8, 9 versions of Agent and Resource manager issues.
 Installation, Configuration of Microsoft Windows 2003/2008 Server / Workstations / Thin Clients.
 Installation and Configuration of Active Directory Services and Domain Controller.
 Configuring, Administering Domain users, Users profiles and Groups (password setting,account restriction,
profile settings)
Installing and Configuring DNS and DHCP services in the Domain
Controller.
 Implementing and Configuring Disk Quota, File Permissions, Scheduler, and Event Viewer. Adding Client
Machines to a particular
Domain Controller.
.• Configuring VPN, VLANs, .
• Enabling Routing protocols viz. RIP, IGRP, OSPF, and EIGRP.
• Maintenance of ADS and FTP servers and their Backup and Recovery.
• Configuring Outlook in desktops as well as mobile phones.
• Implementing WAN Protocols like MPLS, Broadband ,ISDN, and Leased Lines.
• Backup interface configurations, Configuration Backup and Restore
• Assembling and configuring a new PC, network printers and scanners.
 Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), , Firewall
resulting in optimum performance and minimum downtime.
 Installing, Configuring, Troubleshooting and Administration of Microsoft Windows 98/ Windows 2000
Professional and Window XP Operating System.
 Installation and configuration of Network Shared Printers etc,.
 Provide technical assistance in identifying, resolving, repairing Network operational problems, Trouble shooting
& Maintaining PCs
. TCP/IP Functions and Client Services: Duties include management of DNS, DHCP, Terminal services and
related functions.
. Performing LAN setup involving, Cable Crimping, configuring and troubleshooting LAN properties.
 Installed complex hardware and software and upgrades to ensure work is performed as per the company policy.
 At the same time monitoring all the sites and supporting remotely for issues.Sitting in one location will provide
support for all the MPC sites remotely.
Volunteer Experience & Causes
Opportunities Faheem is looking for:
 Skills-based volunteering (pro bono consulting)
 Top Skills

4.  Servers
 Active Directory
 Operating Systems
 DNS
 Networking
 DHCP
 CCNA
 Network Administration
 MCITP
 Hardware Installation
 Faheem Also Knows About
 Windows System...
 VPN
 Technical Support
 Dynamic Host...
 Domain Name System (DNS)
 Troubleshooting
 Team Management

5.  Hardware Diagnostics
 VMware Workstation
 Switches
 Routers
 TCP/IP
 Windows XP
 Hardware
 Firewalls
 Outlook
 Office 365
 syntellect
.
Place
Date