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Social Media Marketing 101


                       Course Instructor: Terry Doherty
                           Director of New Media

                                      January 2013


©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                                    Instructor Terry Doherty




                           Four Sessions - Three Platforms

                                              ●   What is __________?
                                              ●   Who uses it?
                                              ●   Why do they use it?
                                              ●   Where are they?
                                              ●   When should I be on?
                                              ●   How can I benefit?



©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                                               Instructor Terry Doherty




                Social Media by the Numbers
    66%            online Americans ACTIVELY using social media

                                                              3 of every 4 Americans in
   75%            Americans ages 18 to 29 use social media          key marketing
                                                                    demographic!
                  American teens (12 to 17) active online -
   95%            80% of which use social media


                  # of people who say social media DOES NOT
                         influence their buying decisions


               2011 = 68%                               2012 = 36%

©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                       Instructor Terry Doherty




                                              Blogging

                                              E-mail




©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                                          Instructor Terry Doherty




                              ●   real-time information network
                              ●   175 million Tweets / day

                              2011 Analysis
                              ●   nearly 60% are mobile users
  Twitter
  verb: Tweet
  born: July 2006             2012 Analysis
  1/2 billion user accounts   ●   69 percent of users follow others based on
  Available in 20 languages       recommendations from friends
  TOP FIVE COUNTRIES          ●   64 percent of users access Twitter via Twitter.
  US @ 100 million                com
  Brazil 33.3 million
  Japan, 29.9 million         ●   34 percent of marketers have generated leads
  UK 23.8 million
                                  using Twitter



©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
   Instructor Terry Doherty
Social Media Marketing 101
                                                                        Instructor Terry Doherty




                                  LOOKING OUTWARD ...
                                   ● keep up to date with trends and key players in
                                     your industry
                                   ● monitor what your competitors are doing
                                   ● networking with peers, fellow hobbyists,
                                   ● following hashtags and Twitter-based events

                                  LOOKING INWARD ...
                                   ● See what people are saying about your brand
                                   ● Learn about reviews, misuse of product, etc.
                                   ● Provide near-real-time customer service
                                   ● Find out what customers want




©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                 Instructor Terry Doherty




©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                 Instructor Terry Doherty




  "How often should I Tweet?"



    "When should I Tweet?"




©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                  Instructor Terry Doherty




                                              Too Many Updates


              9% - responded to ad, not
             interested
             16% - other




                                              Perception | Value
                                                   Clash



         No Value staying
            connected




©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                 Instructor Terry Doherty




  "How often should I Tweet?"



    "When should I Tweet?"




©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                         Instructor Terry Doherty




 MORNING                                      AFTERNOON
 10am - 12n                                      8pm - 10pm




Want Clicks?                                    Peak SHARING:
Don't post 9:am - 11:am                         12n - 12:pm

                                                Consistent: 1pm - 6:
                                                pm




©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                 Instructor Terry Doherty




©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                                          Instructor Terry Doherty




                              ●   real-time information network
                              ●   175 million Tweets / day

                              2011 Analysis
                              ●   nearly 60% are mobile users
  Twitter
  verb: Tweet
  born: July 2006             2012 Analysis
  1/2 billion user accounts   ●   69 percent of users follow others based on
  Available in 20 languages       recommendations from friends
  TOP FIVE COUNTRIES          ●   64 percent of users access Twitter via Twitter.
  US @ 100 million                com
  Brazil 33.3 million
  Japan, 29.9 million         ●   34 percent of marketers have generated leads
  UK 23.8 million
                                  using Twitter



©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                               Instructor Terry Doherty


                                                  B
                                 NEW ID           EA S
                                              H   S
                                              A   T HINKING AHEAD
                                              T

  Twitter                                W        P
  verb: Tweet                            O        R
                                         R        AN S W E R S
  born: July 2006
  1/2 billion user accounts              K
                                         E        C
  Available in 20 languages
                                         D
                              W H A T D I N' T
                                                  T
  TOP FIVE COUNTRIES
  US @ 100 million
  Brazil 33.3 million
                                                  I
  Japan, 29.9 million
  UK 23.8 million
                                                  C
                                                  E
                                   QUESTIONS
©Mom's Choice Awards®. All Rights Reserved.
Social Media Marketing 101
                                                  Instructor Terry Doherty




                                   Thank You



©Mom's Choice Awards®. All Rights Reserved.

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Social media marketing 101 wk 1 (jan2013)

  • 1.
  • 2. Social Media Marketing 101 Course Instructor: Terry Doherty Director of New Media January 2013 ©Mom's Choice Awards®. All Rights Reserved.
  • 3. Social Media Marketing 101 Instructor Terry Doherty Four Sessions - Three Platforms ● What is __________? ● Who uses it? ● Why do they use it? ● Where are they? ● When should I be on? ● How can I benefit? ©Mom's Choice Awards®. All Rights Reserved.
  • 4. Social Media Marketing 101 Instructor Terry Doherty Social Media by the Numbers 66% online Americans ACTIVELY using social media 3 of every 4 Americans in 75% Americans ages 18 to 29 use social media key marketing demographic! American teens (12 to 17) active online - 95% 80% of which use social media # of people who say social media DOES NOT influence their buying decisions 2011 = 68% 2012 = 36% ©Mom's Choice Awards®. All Rights Reserved.
  • 5. Social Media Marketing 101 Instructor Terry Doherty Blogging E-mail ©Mom's Choice Awards®. All Rights Reserved.
  • 6. Social Media Marketing 101 Instructor Terry Doherty ● real-time information network ● 175 million Tweets / day 2011 Analysis ● nearly 60% are mobile users Twitter verb: Tweet born: July 2006 2012 Analysis 1/2 billion user accounts ● 69 percent of users follow others based on Available in 20 languages recommendations from friends TOP FIVE COUNTRIES ● 64 percent of users access Twitter via Twitter. US @ 100 million com Brazil 33.3 million Japan, 29.9 million ● 34 percent of marketers have generated leads UK 23.8 million using Twitter ©Mom's Choice Awards®. All Rights Reserved.
  • 7. Social Media Marketing 101 Instructor Terry Doherty
  • 8. Social Media Marketing 101 Instructor Terry Doherty LOOKING OUTWARD ... ● keep up to date with trends and key players in your industry ● monitor what your competitors are doing ● networking with peers, fellow hobbyists, ● following hashtags and Twitter-based events LOOKING INWARD ... ● See what people are saying about your brand ● Learn about reviews, misuse of product, etc. ● Provide near-real-time customer service ● Find out what customers want ©Mom's Choice Awards®. All Rights Reserved.
  • 9. Social Media Marketing 101 Instructor Terry Doherty ©Mom's Choice Awards®. All Rights Reserved.
  • 10. Social Media Marketing 101 Instructor Terry Doherty "How often should I Tweet?" "When should I Tweet?" ©Mom's Choice Awards®. All Rights Reserved.
  • 11. Social Media Marketing 101 Instructor Terry Doherty Too Many Updates 9% - responded to ad, not interested 16% - other Perception | Value Clash No Value staying connected ©Mom's Choice Awards®. All Rights Reserved.
  • 12. Social Media Marketing 101 Instructor Terry Doherty "How often should I Tweet?" "When should I Tweet?" ©Mom's Choice Awards®. All Rights Reserved.
  • 13. Social Media Marketing 101 Instructor Terry Doherty MORNING AFTERNOON 10am - 12n 8pm - 10pm Want Clicks? Peak SHARING: Don't post 9:am - 11:am 12n - 12:pm Consistent: 1pm - 6: pm ©Mom's Choice Awards®. All Rights Reserved.
  • 14. Social Media Marketing 101 Instructor Terry Doherty ©Mom's Choice Awards®. All Rights Reserved.
  • 15. Social Media Marketing 101 Instructor Terry Doherty ● real-time information network ● 175 million Tweets / day 2011 Analysis ● nearly 60% are mobile users Twitter verb: Tweet born: July 2006 2012 Analysis 1/2 billion user accounts ● 69 percent of users follow others based on Available in 20 languages recommendations from friends TOP FIVE COUNTRIES ● 64 percent of users access Twitter via Twitter. US @ 100 million com Brazil 33.3 million Japan, 29.9 million ● 34 percent of marketers have generated leads UK 23.8 million using Twitter ©Mom's Choice Awards®. All Rights Reserved.
  • 16. Social Media Marketing 101 Instructor Terry Doherty B NEW ID EA S H S A T HINKING AHEAD T Twitter W P verb: Tweet O R R AN S W E R S born: July 2006 1/2 billion user accounts K E C Available in 20 languages D W H A T D I N' T T TOP FIVE COUNTRIES US @ 100 million Brazil 33.3 million I Japan, 29.9 million UK 23.8 million C E QUESTIONS ©Mom's Choice Awards®. All Rights Reserved.
  • 17. Social Media Marketing 101 Instructor Terry Doherty Thank You ©Mom's Choice Awards®. All Rights Reserved.