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S1000D                               TM

       AN OVERVIEW




  Produced by CDG, a Boeing Company
The First Choice in Technical Documentation
Table of Contents


What is S1000D? .................................................................................. 4

S1000D and Commercial Aviation ...................................................... 4

Benefits of S1000D ............................................................................... 5

Book-Based Structures vs. S1000D Data Module Structures .......... 5

S1000D Data Module Types ................................................................. 6

From Data Modules to Publications ................................................... 8

Summary ............................................................................................... 9

About CDG .......................................................................................... 10
What is S1000D?
         S1000D is an international specification for technical publications, utilizing a Common Source
         Database.     It was originally introduced to the European community by the Association
         Européenne des Constructeurs de Matériel Aérospatial (AECMA), representing the European
         aerospace industry. Based on the Air Transport Association’s ATA Spec 100 it was intended
         for use in aviation within the European defense community, but has since expanded into
         a global specification, supporting land, sea and air including support for civil aviation
         requirements. S1000D provides standards and guidelines that enable the production of
         technical documentation in internationally recognized neutral standards; it also provides a
         clearly defined methodology for exchanging technical information between partners, suppliers
         and customers.

         The S1000D specification is now supported by the successor to AECMA, the AeroSpace and
         Defence Industries of Europe (ASD), the Aerospace Industries Association of America (AIA)
         and the Air Transport Association (ATA). The specification is controlled by an international body,
         the S1000D Steering Committee (SC), which is responsible for maintaining the specification.
         The SC includes members from both government agencies and industry. To address the rapid
         development of information technology, the SC is supported by a group of specialists known
         as the Electronic Publications Working Group (EPWG).




         S1000D and Commercial Aviation
         After a review of existing standards, the ATA e-Business Steering Committee has decided
         that the next generation of technical data standards for the civil aviation industry should be
         developed in S1000D in order to provide a single global standard for both civil and military
         applications.

         Clearly, with legacy data being what it is, it will likely be many years before the major aircraft
         manufacturers and suppliers switch completely to S1000D. Also, given consideration to the



Page 4
length of time that some aircraft remain in service, it may not make commercial sense for
some models to convert from ATA iSpec2200 to S1000D. S1000D is therefore unlikely to
be widely used for anything in the commercial aviation sector except new aircraft models,
at least in the near term. In contrast, there are indications that some of the current military
and defense aircraft and equipment programs may elect to transition to S1000D to a greater
degree than the commercial sector. Some major aircraft manufacturers may continue to use
their current authoring systems; however it is likely that these will need to be tailored to enable
output of content in S1000D.

Interestingly, S1000D is referred to a total of 29 times in Revision 2009.1 of ATA Specification
2300, Data Exchange Standards for Flight Operations. In fact, the Flight Operations Mark-up
Language follows the same modular approach, uses S1000D naming conventions, and (where
applicable) uses the entire or partial S1000D XML Schemas modules instead of redefining
them.This clearly demonstrates an effort to facilitate consistency across specifications and
implementations, by employing many concepts from S1000D.


Benefits of S1000D
S1000D describes itself as “an international specification for the procurement and production
of technical publications.” However, it has advantages outside procurement and production
that aid the through life management of technical publications content, as it covers the planning
and management, production, exchange, distribution and use of technical documentation that
supports the life cycle of any civil or military project.

S1000D is intended to provide cost savings in how information is generated, by avoiding
duplications, providing uniform standards for all participants in a project, and enhancing
economic support planning. In addition, it provides enhanced interoperability and a standard
format for data exchange, resulting in lower costs for deliverable publications, and better
collaboration between multiple partners and suppliers. It is designed to accommodate product
and project requirements through the development of project-specific business rules.

Many governments, agencies and organizations have developed their own business rules to
govern application of S1000D. For example, the use of S1000D within civil aviation constitutes
a single project for which the ATA has provided a set of business rules. If those ATA business
rules do not offer a decision on a particular application of an aspect of the specification,
then individual projects are able to make that decision as to how the specification should be
applied based on their own unique requirements.



Book-Based Structures vs. S1000D Data Module
Structures
With the more traditional book-based specifications or standards, specific chapter numbers,
sections and subsections are designated as the identifiers to detail how pieces of equipment
are presented, and in what sequence. As an example, in an ATA standard compliant Illustrated


                                                                                                      Page 5
Parts Catalog for commercial aircraft, Chapter 32 always contains information about landing
         gear equipment and parts, regardless of manufacturer or aircraft type. Likewise in the Aircraft
         Maintenance Manual, Chapter 32 always addresses the repair and maintenance procedure
         for the landing gear. The end result is that because of the book-based structure, new technical
         documents based on these structures are usually written and maintained as standalone
         manuals for individual products, without regard to how similar data might be reused across
         different publications.

         In S1000D, content is documented in reusable “chunks” known as Data Modules. Each data
         module typically represents a task, which may range from a couple of steps to many. For
         example, task instructions such as apply electrical power, open access panel, and remove
         unit may each be created as separate data modules. By utilizing S1000D data modules,
         common tasks such as “apply electrical power” and “open access panel” can be reused and
         shared across multiple publications or other data delivery platforms. Each data module must
         be able to stand alone, in that it must make sense and have meaning when viewed without
         any supporting data (other than perhaps accompanying graphics or multimedia elements). It
         must also be capable of supporting integration into a larger publication, such as a book or an
         interactive electronic publication.

         This modular approach is a break from the traditional page-oriented elements such as book,
         chapter, section, subsection, page, etc. It moves technical documentation away from the
         document-centric approach of previous standards and specifications to a more data-centric
         approach and promotes content reuse. The data modules are stored in a database known as
         a Common Source Data Base or CSDB. The CSDB also stores other assets associated with
         a documentation project such as graphics and multimedia files.



         S1000D Data Module Types
         S1000D data modules are structured according to their content “type”. There are currently 17
         data module types, with content that ranges from descriptive and procedural content, through
         to the added functionality brought by the applicability and technical repository data modules.
         S1000D provides the SGML Document Type Definition (DTD), and XML Schemas to support
         these data module types. A list of the current S1000D data module types is shown in Table 1.

         Each data module is divided into two main parts:

          •   An “ID and Status Section” (which is common to all data module types)

          •   A “Content Section” (specific to each type).

         As the name implies, the ID and Status Section contains all the information required to identify
         the data module in terms of its identification, or “data module address”. It also contains
         information relevant to its status, such as its verification status, source information, security
         classification, applicability, and other useful information. The Content Section contains all
         content intended for the user of the information and is specific to the data module type.


Page 6
CREW/OPERATOR

          DESCRIPTIVE

          PROCEDURAL

          FAULT ISOLATION

          ILLUSTRATED PARTS DATA

          MAINTENANCE PLANNING                         COMMON USAGE

          WIRING DATA

          WIRING DATA DESCRIPTION

          MAINTENANCE CHECKLISTS AND
          INSPECTIONS

          TRAINING

          PROCESS                                       INTERACTIVE


          CONTAINER INFORMATION

          TECHNICAL REPOSITORY

          APPLICABILITY CROSS-REFERENCE                ADDED FUNCTIONALITY
          PRODUCTS CROSS-REFERENCE

          CONDITIONAL CROSS-REFERENCE


          BUSINESS RULES EXCHANGE                      BUSINESS RULES EXCHANGE
                                                       MECHANISM

                                  Table 1 - S1000D Data Module Types


The production of data modules utilizes either SGML or XML to tag the information in both the
ID and Status, and the Content sections of a data module. This is done in accordance with
the relevant SGML DTD, or XML Schema, as defined by the specification. It should be noted
that beginning with issue 4.0 of the S1000D specification, only XML Schemas are defined.

Identification of each data module is achieved using a coding system that gives each data
module its own unique identification code and prevents duplication. This code is also used for
file identification, as it is used to form the data module’s filename. S1000D is very specific on
the rules for this coding system, which is known as the Data Module Code, or DMC.

The DMC uses the coding to identify data module content in terms of the hardware breakdown,
information type and the location where the information should be used. It identifies the
equipment, the hierarchical position in the structure, its place in the disassembly sequence,

                                                                                                    Page 7
information content and where content is used (i.e. what it is part of, where it fits in the structure,
         how it’s taken apart, etc.). By analyzing the DMC, one can determine:

           •   The equipment to which the data pertains

           •   Where the assembly to which the data pertains fits into the functional or physical
               breakdown of the product,

           •   Where in the disassembly sequence it fits

           •   The type of task it is

         An example of a data module code structure is shown in Figure 1.

                    HARDWARE IDENTIFICATION
                       AND BREAKDOWN
                                                            INFORMATION
                                                                TYPE
                                                                                   LOCATION
                                                                                  IDENTIFIER




                         GTKMRAVPWV000-AAA-DD2-05-00-0200-720A-A

                                        Figure 1 - An example of a data module code

         A Standard Numbering System (SNS) based on the original ATA 100 numbering system is
         used to give the functional or physical equipment breakdown. This SNS forms part of the
         data module coding. The SNS is only “Standard” to a particular equipment type, such as air
         vehicle, engines and equipment, general surface vehicles, general sea vehicles, etc. The
         SNS can be tailored to suit the design and maintenance philosophy of the equipment.


         From Data Modules to Publications
         S1000D provides a mechanism for building publications from the data modules, be they
         paper or electronic. The mechanism, known as the publication module, contains a list of
         the required data modules in the order they are required to appear within the publication.
         Publication modules may also contain references to other publication modules. Allowing for
         this “nesting” of related publications means any structure of publication may be built. S1000D
         also provides for delivery notes and exchange of data module lists, as well as a mechanism
         for commenting on the content of both data and publication modules during initial content
         verification phases, as well as after they are published and in-service. In addition, S1000D is
         designed to work with AIA/ASD logistic support standards, as well as with ISO 10303 AP 239
         Product Life-Cycle Support (PLCS).


Page 8
Summary
S1000D brings substantial benefits to numerous military and commercial publication projects
worldwide. Publications can now be built from modules of data that are authored once and
reused where appropriate. Information documented in S1000D data modules is extremely
flexible and is equally suited to both paper and electronic output. With the ability to structure
the information into both linear and interactive output, its use brings substantial benefits to
both the authoring and through life management of technical documentation, not least of
which is the ability to reuse data. Changes to technical information now only have to be
made once, and information written for an operations manual can easily be inserted into or
referenced in a maintenance manual.

S1000D is a complex specification (the current issue 4.1 is in excess of 2,500 pages), and it
will continue to develop further. While it may not be the solution for all technical publication
production projects, it is showing promise as the future path for complex equipment such as
aircraft, ships and other long lifecycle equipment.

For more information, please contact us at marketing@cdgnow.com.




                                                                                                    Page 9
About CDG

          CDG, a Boeing Company, is a strategic partner for organizations that develop, support, and
          maintain complex equipment.

          CDG offers proven expertise backed by decades of experience and a broad range of services,
          including:

                 4 Engineering Design
                 4 Engineering Data Conversion
                 4 Technical Authoring & Illustration
                 4 S1000D Advisory Services
                 4 Software Solutions:
                        m   Data Renaissance Suite™
                              n   Interactive Electronic Technical Manual (IETM) solution designed specifically for
                                  military field equipment maintenance and support environments

                              n   State-of-the-art IETM Authoring Tools supporting S1000D data structures and 3D
                                  object models

                              n   Features advanced “Expert System” knowledge base with step-by-step process-
                                  based instructions to assist inexperienced field maintenance crews

                              n   Integrates with LSAR solution for streamlined field logistics support

                        m   Wiring Illuminator Web™
                              n   Interactive Wiring Troubleshooting Solution

                        m   Smart IPC™
                              n   Web-based Interactive Illustrated Parts Catalog

                              n   Supports parts configuration management processes

                              n   Integrates with back office inventory and procurement systems

                 4 Lean Process Development Services
                 4 Secure Document Imaging Services

          CDG offers more than 40 years of technical data and software development expertise to support
          its customers. By relying on CDG to improve the effectiveness of equipment support and
          maintenance processes, our partners are able to concentrate on their core business, increase
          efficiency, and provide enhanced value to their customers.

                                    For more information, visit www.cdgnow.com.


Page 10
About the Author
                      Ian Proctor is the Technical Publications Consultant at CDG’s
                      Knaresborough site located in the U.K.. Ian routinely provides
                      S1000D consultancy services to support CDG’s customers
                      worldwide.   He is currently overseeing the production of data
                      modules into a Common Source DataBase (CSDB) to support a
                      large international complex equipment manufacturing company
                      with   multiple   corporate   divisions,   producing   multi-variant
equipment models. Ian possesses a high level of knowledge and experience working
with both paper and Interactive Electronic Technical Publications (IETPs) based on ASD
S1000D standards. Ian is an active member of both the S1000D Electronic Publications
Working Group (EPWG), and also the UK S1000D working group.




                                                                                             Page 11
www.cdgnow.com




        USA                               EUROPE

   6141 Katella Ave               Gate House, Fretherne Road
  Cypress, CA 90630                   Welwyn Garden City
   (800) 862-5691                 Hertfordshire, AL8 6NS, UK
   (714) 503-4200               Outside UK: +44 (0) 1707 367700
marketing@cdgnow.com               Within UK: 01707 367700
                                      contact@cdgl.com
                                                                  S1000DOVERVIEWWP-MKTG-GB-030510-A

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S1000D - An Overview

  • 1. S1000D TM AN OVERVIEW Produced by CDG, a Boeing Company The First Choice in Technical Documentation
  • 2. Table of Contents What is S1000D? .................................................................................. 4 S1000D and Commercial Aviation ...................................................... 4 Benefits of S1000D ............................................................................... 5 Book-Based Structures vs. S1000D Data Module Structures .......... 5 S1000D Data Module Types ................................................................. 6 From Data Modules to Publications ................................................... 8 Summary ............................................................................................... 9 About CDG .......................................................................................... 10
  • 3. What is S1000D? S1000D is an international specification for technical publications, utilizing a Common Source Database. It was originally introduced to the European community by the Association Européenne des Constructeurs de Matériel Aérospatial (AECMA), representing the European aerospace industry. Based on the Air Transport Association’s ATA Spec 100 it was intended for use in aviation within the European defense community, but has since expanded into a global specification, supporting land, sea and air including support for civil aviation requirements. S1000D provides standards and guidelines that enable the production of technical documentation in internationally recognized neutral standards; it also provides a clearly defined methodology for exchanging technical information between partners, suppliers and customers. The S1000D specification is now supported by the successor to AECMA, the AeroSpace and Defence Industries of Europe (ASD), the Aerospace Industries Association of America (AIA) and the Air Transport Association (ATA). The specification is controlled by an international body, the S1000D Steering Committee (SC), which is responsible for maintaining the specification. The SC includes members from both government agencies and industry. To address the rapid development of information technology, the SC is supported by a group of specialists known as the Electronic Publications Working Group (EPWG). S1000D and Commercial Aviation After a review of existing standards, the ATA e-Business Steering Committee has decided that the next generation of technical data standards for the civil aviation industry should be developed in S1000D in order to provide a single global standard for both civil and military applications. Clearly, with legacy data being what it is, it will likely be many years before the major aircraft manufacturers and suppliers switch completely to S1000D. Also, given consideration to the Page 4
  • 4. length of time that some aircraft remain in service, it may not make commercial sense for some models to convert from ATA iSpec2200 to S1000D. S1000D is therefore unlikely to be widely used for anything in the commercial aviation sector except new aircraft models, at least in the near term. In contrast, there are indications that some of the current military and defense aircraft and equipment programs may elect to transition to S1000D to a greater degree than the commercial sector. Some major aircraft manufacturers may continue to use their current authoring systems; however it is likely that these will need to be tailored to enable output of content in S1000D. Interestingly, S1000D is referred to a total of 29 times in Revision 2009.1 of ATA Specification 2300, Data Exchange Standards for Flight Operations. In fact, the Flight Operations Mark-up Language follows the same modular approach, uses S1000D naming conventions, and (where applicable) uses the entire or partial S1000D XML Schemas modules instead of redefining them.This clearly demonstrates an effort to facilitate consistency across specifications and implementations, by employing many concepts from S1000D. Benefits of S1000D S1000D describes itself as “an international specification for the procurement and production of technical publications.” However, it has advantages outside procurement and production that aid the through life management of technical publications content, as it covers the planning and management, production, exchange, distribution and use of technical documentation that supports the life cycle of any civil or military project. S1000D is intended to provide cost savings in how information is generated, by avoiding duplications, providing uniform standards for all participants in a project, and enhancing economic support planning. In addition, it provides enhanced interoperability and a standard format for data exchange, resulting in lower costs for deliverable publications, and better collaboration between multiple partners and suppliers. It is designed to accommodate product and project requirements through the development of project-specific business rules. Many governments, agencies and organizations have developed their own business rules to govern application of S1000D. For example, the use of S1000D within civil aviation constitutes a single project for which the ATA has provided a set of business rules. If those ATA business rules do not offer a decision on a particular application of an aspect of the specification, then individual projects are able to make that decision as to how the specification should be applied based on their own unique requirements. Book-Based Structures vs. S1000D Data Module Structures With the more traditional book-based specifications or standards, specific chapter numbers, sections and subsections are designated as the identifiers to detail how pieces of equipment are presented, and in what sequence. As an example, in an ATA standard compliant Illustrated Page 5
  • 5. Parts Catalog for commercial aircraft, Chapter 32 always contains information about landing gear equipment and parts, regardless of manufacturer or aircraft type. Likewise in the Aircraft Maintenance Manual, Chapter 32 always addresses the repair and maintenance procedure for the landing gear. The end result is that because of the book-based structure, new technical documents based on these structures are usually written and maintained as standalone manuals for individual products, without regard to how similar data might be reused across different publications. In S1000D, content is documented in reusable “chunks” known as Data Modules. Each data module typically represents a task, which may range from a couple of steps to many. For example, task instructions such as apply electrical power, open access panel, and remove unit may each be created as separate data modules. By utilizing S1000D data modules, common tasks such as “apply electrical power” and “open access panel” can be reused and shared across multiple publications or other data delivery platforms. Each data module must be able to stand alone, in that it must make sense and have meaning when viewed without any supporting data (other than perhaps accompanying graphics or multimedia elements). It must also be capable of supporting integration into a larger publication, such as a book or an interactive electronic publication. This modular approach is a break from the traditional page-oriented elements such as book, chapter, section, subsection, page, etc. It moves technical documentation away from the document-centric approach of previous standards and specifications to a more data-centric approach and promotes content reuse. The data modules are stored in a database known as a Common Source Data Base or CSDB. The CSDB also stores other assets associated with a documentation project such as graphics and multimedia files. S1000D Data Module Types S1000D data modules are structured according to their content “type”. There are currently 17 data module types, with content that ranges from descriptive and procedural content, through to the added functionality brought by the applicability and technical repository data modules. S1000D provides the SGML Document Type Definition (DTD), and XML Schemas to support these data module types. A list of the current S1000D data module types is shown in Table 1. Each data module is divided into two main parts: • An “ID and Status Section” (which is common to all data module types) • A “Content Section” (specific to each type). As the name implies, the ID and Status Section contains all the information required to identify the data module in terms of its identification, or “data module address”. It also contains information relevant to its status, such as its verification status, source information, security classification, applicability, and other useful information. The Content Section contains all content intended for the user of the information and is specific to the data module type. Page 6
  • 6. CREW/OPERATOR DESCRIPTIVE PROCEDURAL FAULT ISOLATION ILLUSTRATED PARTS DATA MAINTENANCE PLANNING COMMON USAGE WIRING DATA WIRING DATA DESCRIPTION MAINTENANCE CHECKLISTS AND INSPECTIONS TRAINING PROCESS INTERACTIVE CONTAINER INFORMATION TECHNICAL REPOSITORY APPLICABILITY CROSS-REFERENCE ADDED FUNCTIONALITY PRODUCTS CROSS-REFERENCE CONDITIONAL CROSS-REFERENCE BUSINESS RULES EXCHANGE BUSINESS RULES EXCHANGE MECHANISM Table 1 - S1000D Data Module Types The production of data modules utilizes either SGML or XML to tag the information in both the ID and Status, and the Content sections of a data module. This is done in accordance with the relevant SGML DTD, or XML Schema, as defined by the specification. It should be noted that beginning with issue 4.0 of the S1000D specification, only XML Schemas are defined. Identification of each data module is achieved using a coding system that gives each data module its own unique identification code and prevents duplication. This code is also used for file identification, as it is used to form the data module’s filename. S1000D is very specific on the rules for this coding system, which is known as the Data Module Code, or DMC. The DMC uses the coding to identify data module content in terms of the hardware breakdown, information type and the location where the information should be used. It identifies the equipment, the hierarchical position in the structure, its place in the disassembly sequence, Page 7
  • 7. information content and where content is used (i.e. what it is part of, where it fits in the structure, how it’s taken apart, etc.). By analyzing the DMC, one can determine: • The equipment to which the data pertains • Where the assembly to which the data pertains fits into the functional or physical breakdown of the product, • Where in the disassembly sequence it fits • The type of task it is An example of a data module code structure is shown in Figure 1. HARDWARE IDENTIFICATION AND BREAKDOWN INFORMATION TYPE LOCATION IDENTIFIER GTKMRAVPWV000-AAA-DD2-05-00-0200-720A-A Figure 1 - An example of a data module code A Standard Numbering System (SNS) based on the original ATA 100 numbering system is used to give the functional or physical equipment breakdown. This SNS forms part of the data module coding. The SNS is only “Standard” to a particular equipment type, such as air vehicle, engines and equipment, general surface vehicles, general sea vehicles, etc. The SNS can be tailored to suit the design and maintenance philosophy of the equipment. From Data Modules to Publications S1000D provides a mechanism for building publications from the data modules, be they paper or electronic. The mechanism, known as the publication module, contains a list of the required data modules in the order they are required to appear within the publication. Publication modules may also contain references to other publication modules. Allowing for this “nesting” of related publications means any structure of publication may be built. S1000D also provides for delivery notes and exchange of data module lists, as well as a mechanism for commenting on the content of both data and publication modules during initial content verification phases, as well as after they are published and in-service. In addition, S1000D is designed to work with AIA/ASD logistic support standards, as well as with ISO 10303 AP 239 Product Life-Cycle Support (PLCS). Page 8
  • 8. Summary S1000D brings substantial benefits to numerous military and commercial publication projects worldwide. Publications can now be built from modules of data that are authored once and reused where appropriate. Information documented in S1000D data modules is extremely flexible and is equally suited to both paper and electronic output. With the ability to structure the information into both linear and interactive output, its use brings substantial benefits to both the authoring and through life management of technical documentation, not least of which is the ability to reuse data. Changes to technical information now only have to be made once, and information written for an operations manual can easily be inserted into or referenced in a maintenance manual. S1000D is a complex specification (the current issue 4.1 is in excess of 2,500 pages), and it will continue to develop further. While it may not be the solution for all technical publication production projects, it is showing promise as the future path for complex equipment such as aircraft, ships and other long lifecycle equipment. For more information, please contact us at marketing@cdgnow.com. Page 9
  • 9. About CDG CDG, a Boeing Company, is a strategic partner for organizations that develop, support, and maintain complex equipment. CDG offers proven expertise backed by decades of experience and a broad range of services, including: 4 Engineering Design 4 Engineering Data Conversion 4 Technical Authoring & Illustration 4 S1000D Advisory Services 4 Software Solutions: m Data Renaissance Suite™ n Interactive Electronic Technical Manual (IETM) solution designed specifically for military field equipment maintenance and support environments n State-of-the-art IETM Authoring Tools supporting S1000D data structures and 3D object models n Features advanced “Expert System” knowledge base with step-by-step process- based instructions to assist inexperienced field maintenance crews n Integrates with LSAR solution for streamlined field logistics support m Wiring Illuminator Web™ n Interactive Wiring Troubleshooting Solution m Smart IPC™ n Web-based Interactive Illustrated Parts Catalog n Supports parts configuration management processes n Integrates with back office inventory and procurement systems 4 Lean Process Development Services 4 Secure Document Imaging Services CDG offers more than 40 years of technical data and software development expertise to support its customers. By relying on CDG to improve the effectiveness of equipment support and maintenance processes, our partners are able to concentrate on their core business, increase efficiency, and provide enhanced value to their customers. For more information, visit www.cdgnow.com. Page 10
  • 10. About the Author Ian Proctor is the Technical Publications Consultant at CDG’s Knaresborough site located in the U.K.. Ian routinely provides S1000D consultancy services to support CDG’s customers worldwide. He is currently overseeing the production of data modules into a Common Source DataBase (CSDB) to support a large international complex equipment manufacturing company with multiple corporate divisions, producing multi-variant equipment models. Ian possesses a high level of knowledge and experience working with both paper and Interactive Electronic Technical Publications (IETPs) based on ASD S1000D standards. Ian is an active member of both the S1000D Electronic Publications Working Group (EPWG), and also the UK S1000D working group. Page 11
  • 11. www.cdgnow.com USA EUROPE 6141 Katella Ave Gate House, Fretherne Road Cypress, CA 90630 Welwyn Garden City (800) 862-5691 Hertfordshire, AL8 6NS, UK (714) 503-4200 Outside UK: +44 (0) 1707 367700 marketing@cdgnow.com Within UK: 01707 367700 contact@cdgl.com S1000DOVERVIEWWP-MKTG-GB-030510-A