1. CV-Monia Mohamed Asaad Page 1
MONIA MOHAMED ASSAAD
Cairo, Egypt
Cellular: +202 01200061858
Email: monia-mohamed@hotmail.com
moniamohamed1@gmail.com
CAREER OBJECTIVE
Seeking a challenging opportunity in a well-established organization, where my skills could be employed and further
developed.
EDUCATION AND PROFFESSIONAL QUALIFICATIONS
Ain Shams University
 Faculty of art-French Department. Sept.2004 – May.2008
 Concentration: Degree, Bachelor of Arts.
 Graduation grade: Good.
Secondary Education
 Collège du Sacre' Cœur. Sept.2002 – May.2004
 Degree: Thanaweya Amaa.

WORK EXPERIENCE
Orange Company ( Mobinil) , Cairo, Egypt
Job Description Jan 2015 – Present
Marketing Department: PMfor mobile money Activity Mobicash (Orange Money) &Rebranding project for all
themes of the mobile money + Visa Plastic Card & Virtual Card Project.
 Avail new logo & themes for Mobicash service with what we will shout in the market.
 Organizing the various professional people working on a project.
 Providing advice on the management of projects.
 Carrying out risk assessment.
 Making sure the quality standards are met.
 Making sure that all the aims of the project are met.
 Coordinate internal resources and third parties/vendors for the flawless execution of projects
 Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring
technical feasibility
 Ensure resource availability and allocation
 Develop a detailed project plan to monitor and track progress
 Manage changes to the project scope, project schedule, and project costs using appropriate verification
techniques
 Measure project performance using appropriate tools and techniques
 Report and escalate to management as needed

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 Perform risk management to minimize project risks
 Devises the service ideas and scope in collaboration with senior management.
 Works closely with the Orange Money product managers and the business owners to accelerate and facilitate
projects completions.
 Secure a business case which identifies the cost needed to successfully complete the project and revenues that
expected from the service after launch.
 Develops a schedule for project completion and keep traking with the projects excutions with Commercial
Product manager or Technical Product Manager to guarentee implemetaions and securing the launch dates.
 Sets the new services planning schedule with senior management and other business owners in Orange Money
in local & group level.
 Executes the animation & marketing plans for the existing and new services according to the project and
animation & marketing plan that is shared with other departments including the projects management teams
and the technology.
 Develops forms, reports, and records to document different services activities and performance.
 Sets up files to ensure that all Orange Money projects/services information is appropriately documented;
accessible and secured.
 Monitors the progress of Orange Money projects with the assigned Technical Product Manager and makes
adjustments required by him as necessary to ensure the successful completion of the project.
 Reviews the quality of the work completed with the project manager on a regular basis to ensure that it meets
the project standards.
 Designs the reporting package and reporting frequency of the new projects and animated services for
management.
 Ensures that the project deliverables are on time, within budget and at the required level of quality.
Evaluates the outcomes of the new services as established during the planning phase
“AUDI Egypt” automotive Dec.2013 – Oct. 2014
Basic Information
 Location . Qattameya.
 Description . Audi is a manifacturer of exquisite cars, attractive, sophisticated, technically, perfect.
Job Description
Title: Customer Care Representative of the branch
 Direct reporting to the manager and make audit to all other departments.
 Handles customer problems & provide the customers with the highest level of service to achieve the
highest satisfaction.
 Direct Reports to manager any situation on condition that could jeopardize the safety welfare or integrity
of the branch, its employees or customers.
 Determines if the inquiry can be handled by the receptionist & satisfy the customer’s reason for calling if
possible. Arranges appointments
 Takes written message for occupied personnel & notifies them as soon as possible regarding pending
messages.
 Inspects items brought for repair/services to diagnose the problem, deliver parts/labor requirements &
provides estimates of costs to customs & obtain their approval to start the work.
 Assists the service advisors in contacting customers whose vehicles have been completed.
 Make survey for customers’ satisfaction.
 Work on Audi systems of follow up, feedback, customer satisfaction.

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“IDC “integrated development consultants” Jan. 2011 – June 2013
Basic Information
 Founded . Founded in Egypt from 1985.
 Location . 3 Abu el Mawaheb Street, el Agouza, Egypt.
 Description . An Egyptian private consultancy firm, providing development planning, economic and
management consulting services.
Job Description
Title: administrative and personal assistant to the managing director
Summary: scheduling meetings and appointments, correspondence, filing, phone calls,
Information, dissemination, etc. From Jan 2011 till December 2011.
Then Quality Auditor: from Jan 2013 till June 2013.
Duties & Responsibilities
 Taking steps to ensure that all laid down procedures and specifications.
 Communicate with employees of various departments and inform of the areas of strengths and weaknesses.
 Observing employees while at work and suggest corrective action if required.
 Suggesting changes to ensure that the work procedures and equipments fall in line with the required
specifications and requirements
Mobinil Company, Cairo, Egypt Dec.2008 – July.2010
Job Description
Working as a customer service "call center"
 Fully understands & adherence to company policies &procedures that generate personal professional
credibility & trust.
 Handles inbound and outbound calls of the call center & provide the customers with the highest level of
service to achieve the highest satisfaction.
 Complete & comprehensive understanding of mobinil products & services to provide proper information
to customers also fully understand the company policies &procedures.
 Respects & applies company vision & values.
 Resolves customer's complaints in time & treats them as business opportunities to ensure continuous
improvement & development.
 Provides relevant feedback to the right channels.
Courses
 D.E.L.F (Diplômé élémentaire de la langue française) May.2003
`
COMPUTER KNWOLEDGE
Operating systems, Very good experience at:
 Microsoft Office  applications.
 Excellent command of written and spoken French.
 Good command of written and spoken English.
LANGUAGE SKILLS
 Arabic, Native.
 English, Fluent: Spoken and Written.
 French, Fluent: Spoken and Written.
OTHER QUALIFICATIONS
 Ability to adapt easily and to work under pressure as long as personal demands are met.

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 Leadership skills and teamwork acquired from work in the engineering field and training courses
attended.
 Good project management and completion skills.
 Good written and oral communication skills.
 Excellent reputation with clients & working staff.
 Strong communication skills.
 Planning and Organization Skills.
 Good understanding and demonstrated support of organization business objectives.
 Very Good presentation skills.
 Confidence in presenting technical and marketing data to clients.
 A positive attitude to dealing with people.
ACTIVITIES
 Tennis.
 Volley ball.
 Music.
PERSONAL INFORMATION
 Nationality: Egyptian.
 Date of Birth: 26-10-1986.
 Marital Status: Single..
.
References furnished upon request