3. INTRODUCTION:
The Consumer Protection Act, implemented in
1986.
The act was implemented in order to provide better
protection to the rights of the consumer.
It safeguards and encourages consumers to speak
against insufficiency and flaws in goods and
services.
The act get amended in 2002 and 2019.
4. DEFINITION:
Consumer means any person who buys any
goods for a consideration which has been
paid or partly paid or under any system of
deferred payment.
5. OBJECTIVES:
The Consumer Protection Act, 1986 provides for the
following rights to the consumers;
Right to be heard and assured that consumers .
Right to seek redressal against unfair trade practices or
unscrupulous exploitation of consumers.
Right to consumer education.
Right to access to variety of goods and services at
competitive prices.
6. CHANGES BROUGHT BY NEW CPA:
The new act is the establishment of a Central Consumer
Protection Authority(CCPA).
CCPA have an investigation wing headed by a Director-
General.
The wing have the power to conduct inquiries related to:
Voilations of Consumer rights.
Unfair trade practices
Misleading advertisements.
Recall goods or withdraw services of a hazardous
nature.
7. PENALITIES FOR MISLEADING ADVERTISEMENT:
CCPA may impose a penalty on a manufactureer or an
endorser upto Rs. 10 lakh and imprisonment for upto 2
years for a false or misleading advertisement.
In case of subsequent offence, the fine may extend to
Rs. 50 lakh and imprisonment upto 5 years.
CCPA can also prohibit that particular product or
service for a period upto 1 year.
8. CONSUMER DISPUTES REDRESSAL
COMMISSION:
CDRC is setted up at the district, state, and national
levels. A consumer can file complaint with CDRC in
relation to:
Unfair or resrictive trade practices.
Defective goods or services
Overcharging or deceptive charging
Offering of goods or servies for sale which may be
hazardous to life and safety.
9. PRODUCT LIABILITY:
It means liability of a product manufacturer, service
provider or seller to compensate a consumer for any
harm or injury caused by a defective good or
deficient services.
To claim compensation, a consumer has to prove any
one of the conditions for defect or deficient, as given
in the bill.
