Morgan Nichols is a driven professional with a background in hospitality. She has experience as a nanny, consulting stylist, server, call receiver, event assistant, and is currently working as a nanny and consulting stylist. Her skills include customer service, organization, handling multiple tasks, and learning new skills enthusiastically. She has a Bachelor's degree in Hotel Restaurant and Institutional Management from the University of Delaware.

1. MORGAN NICHOLS
EXPERIENCE
PROFILE
Morgan Nichols
909 Battlefield Dr.
Nashville, TN 37204
(443) 880-3285
morg.nichols@gmail.com
PROFESSIONAL
STATEMENT
I am a driven individual
with a strong background
in hospitality. Applying my
studies in both my
personal and professional
life has allowed me to tap
into multiple aspects of the
hospitality industry. I am
able to think quickly on my
feet and make confident
decisions while
maintaining a high level of
professionalism and
friendliness. Being able to
deliver a quality product or
service is a source of
personal pride, as is
working directly with
individuals to develop
lasting relationships.
SKILLS
MS office, POS, organization,
customer service, identifies
and gathers appropriate
resources, remains calm
under pressure, able to
handle multiple tasks at a
time, enthusiastic learner,
capable entertainer, highly
motivated
Nanny
Parker Family, Nashville, TN, Dec 2015-Current
* Primarily responsible for the care of two small children (2 years and 1 month)
* Assumes role of housekeeper when necessary
* Performs duties such as cooking, cleaning, laundry, grocery shopping, etc.
* Able to adapt to changes in family’s needs
Consulting Stylist
David’s Bridal, Franklin, TN, Dec 2015-Current
* Responsible for leading appointments and ensuring a memorable, high quality
experience for all parties involved
* Accountable for bridal conversions, meeting sales goals and maintaining a high
level of professionalism
* Able to maintain control despite dealing with a wide range of personalities
SERVER
Bricktops, Nashville, TN | Dec. 2013 – Oct 2015
* Maintained high level of customer service in a fast paced, stressful environment
* Catered to unique clientele including high profile individuals, celebrities, locals,
and visitors alike
* Managed multiple tasks at once
* Gained extensive knowledge of the restaurant, customer preferences, food
allergies, etc.
CALL RECEIVER
AAA Roadside Assistance, Newark, DE/Nashville, TN | 2011-2013
* Received inbound roadside assistance calls
* Provided exceptional customer service and emotional support to members in
tense situations
* Asked appropriate questions to expedite quickest and most accurate
correspondence
* Entered large amounts of specific data into system for each call received
(upwards of 200 a day)
* Researched via the Internet and company systems to assist in daily tasks
ASSISTANT TO PLANNER
Entertain Me Events, Newark, DE | Summer 2010
* Assisted in day of coordination, set up, and break down of weddings
* Solved unanticipated problems
* Used interpersonal skills to communicate with a wide range of personality types
EDUCATION
Bachelors of Science
Hotel Restaurant and Institutional Management | May 2011
University of Delaware, Newark, DE