Morphis

6 Abonné

Morphis provides a multichannel Customer Service Platform: ProcessRunner that ensures a customer focused and efficient handling of customer-facing processes organization-wide, thus improving collaboration between front and back office. 1 application for front office employees, information from multiple back-end systems (Unified Desktop 2.0) multichannel integration of all customer contacts managing on customer value (360° customer profile) boost First Time Right & First Time Resolution (dialogue based process screens) prevent unnecessary call forwarding (workflow - BPM) automatic or manual follow-up actions (automatic) email, text messages or written confirmation all

morphis klantcontact kennissessie obi4wan social media klantenservice customer service operationel excellence customer excellence lean newstrategy klantprocessen webmonitoring howboutyou webcare integratie howaboutyou contentstrategie klantcontactstrategie kanaalintegratie kanaalstrategie klantproces klantliefde processrunner customer contact bpm forms web forms customer experience customer satisfaction customer effort score workflow software software as a service self-service

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Morphis

Présentations

Hemelsessie 8 maart 2012

Morphis kennissessies: 'Social Media; marketing of service?'

Morphis Kennissessie 'Social media; marketing of service?' deel2

Morphis LEAN klantprocessen