While text-to-9-1-1 brings many benefits, it also presents distinct challenges to agencies and call takers. This session overviews commonly held concerns associated with the planning, implementation, and, operation of text-to-9-1-1. Additional discussion focuses on key steps and considerations that PSAPs need to take to prepare for support of text-to-9-1-1, as well as infrastructure upgrades that may be necessary to ensure a smooth and efficient transition

1. DAN SAWICKI, NG9-1-1 - DIRECTOR PRODUCT MANAGEMENT
MOTOROLA SOLUTIONS
6.30.15
RESPONDING TO THE
NEW COMMUNICATIONS
REALITYTEXT-TO-9-1-1 UPDATE

2. SESSION ABSTRACT
Understanding How to Implement Text to 9-1-1
Dan Sawicki
Presentation Session Description:
While text-to-9-1-1 brings many benefits, it also presents distinct challenges to agencies
and call takers. This session overviews commonly held concerns associated with the
planning, implementation, and, operation of text-to-9-1-1. Additional discussion focuses on
key steps and considerations that PSAPs need to take to prepare for support of text-to-9-
1-1, as well as infrastructure upgrades that may be necessary to ensure a smooth and
efficient transition.

3. KERSHAW COUNTY TEXT-TO-9-1-1

4. TODAY’S SITUATION:
INFORMATION IS EVERYWHERE
64% OF AMERICAN ADULTS OWN A SMARTPHONE OF
SOME KIND1
90% OF PEOPLE WORLDWIDE TEXT AT LEAST ONCE
PER DAY2
21,683 ATTEMPTS TO TEXT TO 911 ACROSS U.S. IN
FIRST THREE MONTHS OF 20143; TCS ESTIMATED
325,000 ATTEMPTS TO TEXT 9-1-1 FOR ALL 20144

5. Policy
statement12
KEY REGULATORY ACTIONS - TEXT-TO - 9-1-1
Notice of
proposed
rulemaking5
Further notice
of proposed
rulemaking7
Voluntary
agreement
reached6
Report and
order8
Third further
notice of
proposed
rulemaking11
Second further
notice of
proposed
rulemaking9
Second report
and order10
Facilitating
deployment14
Second
registry
update15
Registry
Update13
Third
registry
update16

6. County
Broomfield
Jefferson
Larimer
Montrose
Pitkin
Rio Blanco
Text Method
Web Browser
Web Browser
DirectIP
Web Browser
Web Browser
Web Browser
Colorado17
TEXT TO 9-1-1 ADOPTION
FCC VIEW
as of May 26, 2015

7. TEXT TO 9-1-1 ADOPTION
VENDOR VIEW
800+ deployments/in process18
Approximately 6-15% of PSAP’s deployed
70% increase in successfully delivered texts in
2015 compared to 201419

8. TEXT TO 9-1-1 USE CASES
Deaf, hard of hearing and
speech disabilities
Dangerous
Medical emergencies
Disasters23
Poor reception23 or loud
environments

9. TEXT TO 9-1-1 HELPS SAVE LIVES IN BLACK HAWK
COUNTY
Had the woman called instead of texting, the
ex-boyfriend would have heard her calling for
help20
“
”
- Judy Flores Director, Black Hawk
Consolidated Communications Center

10. A LARGE PEPPERONI AND A HOSTAGE SITUATION?!
21: http://www.usatoday.com/story/news/nation/2015/05/06/pizza-order-reveals-hostage-situation/70875532/

11. NG911 SYSTEM OVERVIEW
Clients Access Networks Origination Networks
Emergency Services IP Networks (ESInets)
Legacy Circuit-
Switched Networks
Public Access
IP Networks
Internet,
Carrier IMS
Networks, etc.
ESInet
ESInetLegacy Selective
Router Gateway
Legacy Center
Legacy CPE Gateway
NG911 Center /
Cmd Center
Call Taker
Dispatcher
PS LTE
Radio
System
Based on NENA Diagram in “Functional and Interface Standards for Next
Generation 9-1-1 Version 1.0 (i3)”
NG911 Center
Emergency
Responders
Legacy Network
Gateway
NG9-1-1 SYSTEM OVERVIEW

12. 22: APCO Interim SMS Text-To-9-1-1 Information and Planning Guide, V2 May 2014
TEXT TO 9-1-1
ARCHITECTURE

13. Vision
Funding
CPE
Cyber Security
Policies
TEXT TO 9-1-1
CONSIDERATIONS

14. Advocacy22
Training
Documentation22
Testing22
TEXT TO 9-1-1
CONSIDERATIONS

15. Short/long term
Funding
End-to-end
Training and awareness22
Standard vs operation
Text duration/conclusion23
TEXT TO 9-1-1
CHALLENGES

16. Responsibilities
Public advocacy critical22
Texts not overwhelming22
Successful outcomes23
Silent call response rate24
TEXT TO 9-1-1
KEY LEARNINGS

17. Supplemental Multi-Media
Content
OTT Applications
Improved Text Location
Multi-Media Emergency
Services (MMES)
TEXT TO 9-1-1
WHAT’S NEXT?

18. Significant regulatory support
Deployments growing
Plan based on strategy/vision/funding
Standard vs operational requirements
APCO/NENA/FCC and vendor resources
Advocacy is critical
Update policies/procedures/training
IN SUMMARY

19. Industry References
• FCC
• FCC's PSAP ID registry:
• National 9-1-1 Office
‒ (E-mail: nhtsa.national911@dot.gov)
• NENA
• APCO
• iCERT
HELPFUL REFERENCES
Motorola Solutions Inc.
• White Papers
‒ NG911 Changes Everything
‒ Responding to the new communications
reality
• Videos
• Case Studies
‒ Kershaw County, SC
‒ Orleans Parish, LA
• Blogs

20. THANK YOU
Dan Sawicki
Dan.sawicki@motorolasolutions.com