2.  Mail which comes into the business
 It can be received through the
post, facsimile or by e-mail

3.  pre-sort envelopes in categories
 open and remove contents from
envelopes
 stamp items with date stamp
 Cheques, write in remittances book
 enclose items together
 sort mail into different departments

4.  this is mail that is out of the building
 it can also be sent by royal
mail, facsimile or by e-mail

5.  collect mail from departments
 check for signatures and
enclosures(cheques)