2. • Mail which comes into the business
• It can be received through the post, facsimile
or by email.
• Pre-sort envelopes in categories
• Open & remove contents from envelopes
• Stamp items with date stamp
• Cheques, write in remittances book
• Enclose items together
• Sort mail into different departments

3. • This is mail that is sent out of the building
• It can be sent by Royal Mail, facsimile or by
e- mail
• Collect mail from departments
• Check for signatures & enclosures
• Insert mail into envelopes
• Weigh & frank mail
• Dispatch mail

11. A remittance book is where a record of the incoming and outgoing mail from
the business is kept. Here is an example of a Remittance Book;
Remittances* Remittances*
Country Remittances 2006 Remittances 2007 Remittances 2009
2008 2010
Israel $ 13.5 billion $ 14.4 billion $ 16.6 billion $ 20.2 billion NA
India $ 26.9 billion $ 27 billion $ 45 billion $ 55.06 billion $ 55 billion
China $ 22.52 billion $25.7 billion $ 40.5 billion NA $ 51 billion
Philippines $ 12.7 billion $ 14.4 billion $ 16.4 billion $ 17.3 billion $ 21.3 billion
Mexico $ 25.6 billion $ 26.1 billion $ 25.1 billion $ 21.2 billion $ 22.6 billion
Poland $ 8.5 billion $ 12.5 billion $ 13.75 billion NA $ 9.1 billion
Bangladesh $ 5.5 billion $ 6.6 billion $ 9.0 billion $ 10.7 billion $ 11.7 billion
Nigeria NA NA NA $ 9.6 billion $ 10 billion
Pakistan $ 5.1 billion $ 6.0 billion $ 7.0 billion $ 8.7 billion $ 12.94 billion[22]
Morocco $ 5.1 billion $ 5.7 billion $ 6.9 billion $ 8.0 billion[23] $ 6.4 billion
Vietnam NA NA $ 7.2 billion $ 6.8 billion $ 7.2 billion