Personal Information
Entreprise/Lieu de travail
São Paulo Area, Brazil Brazil
Profession
CEO at Shopper Experience
Secteur d’activité
Advertising / Marketing / PR
Site Web
http://Www.shopperexperience.com.br
À propos
Pionner in Mystery Shopping in Latin America, Shopper Experience was established in 1988 as Buy & Test. Stella Susskind is consider one of the most important experts in Mystery Shopping worldwide. Her book "Cliente Secreto a metodologia que revolucionou o atendimento ao consumidor"by Primavera Editorial is a best seller and the first book about Mystery Shopping in Latin America.
Pioneira na América Latina em Mystery Shopping, Cliente Oculto, Stella fundou a Shopper Experience em 1988, com o nome original Buy & Test. Stella Susskind é considerada uma das mais importantes experts em Mystery Shopping no mundo. Escreveu "Cliente Secreto , única obra sobre o tema
Mots-clés
cliente fantasma
net promoter score
customer satisfaction
nps
pesquisa quantitativa
satisfação de clientes
mspa
pesquisa qualitativa
cliente mistério
cliente oculto
expertise
mystery shopping provider
mystery shopping providers association
marketing research
mystery shopper
stella kochen susskind
cliente secreto
mystery shopping
cliente misterioso
Tout plus
Présentations
(1)J’aime
(1)Service Intensity
Steven Di Pietro
•
il y a 11 ans
Personal Information
Entreprise/Lieu de travail
São Paulo Area, Brazil Brazil
Profession
CEO at Shopper Experience
Secteur d’activité
Advertising / Marketing / PR
Site Web
http://Www.shopperexperience.com.br
À propos
Pionner in Mystery Shopping in Latin America, Shopper Experience was established in 1988 as Buy & Test. Stella Susskind is consider one of the most important experts in Mystery Shopping worldwide. Her book "Cliente Secreto a metodologia que revolucionou o atendimento ao consumidor"by Primavera Editorial is a best seller and the first book about Mystery Shopping in Latin America.
Pioneira na América Latina em Mystery Shopping, Cliente Oculto, Stella fundou a Shopper Experience em 1988, com o nome original Buy & Test. Stella Susskind é considerada uma das mais importantes experts em Mystery Shopping no mundo. Escreveu "Cliente Secreto , única obra sobre o tema
Mots-clés
cliente fantasma
net promoter score
customer satisfaction
nps
pesquisa quantitativa
satisfação de clientes
mspa
pesquisa qualitativa
cliente mistério
cliente oculto
expertise
mystery shopping provider
mystery shopping providers association
marketing research
mystery shopper
stella kochen susskind
cliente secreto
mystery shopping
cliente misterioso
Tout plus