1. House # C-9/2, Street # 27, E-8,
Naval Complex, Islamabad
Ph: 0321/ 0312-5553554.
e-mail: msaeed20@yahoo.com
MUHAMMAD SAEED
Hotel General Manager/Director Operations/Director Sales and Marketing
A Highly motivated hand on management professional offering 16+ Years of experience in Hospitality is seeking a
challenging position to build value and improve profitability. Has provided and successfully managed high level
Hotel Properties; through providing the highest level of customer satisfaction, delivering first rate business and
effective operations management. Also has demonstrated the ability to exceed the targeted profits, managed
renovations in a cost effective manner, effectively motivated and managed religiously and culturally diversified
staff, maximized productivity and effectively controlled all types of costs.
A strong Administrator, aggressive Sales Person, innovative Marketing Director and Strategy Maker, in short, A
qualified and experienced General Manager having good communication and PR Skills.
Key Qualifications:
Guest Satisfaction Sales and Marketing Corporate Relations General Manager
Human Management Project Management Financial Statements Asset Management
Excellent Leadership Workforce Motivation Revenue Management Excellent Communication
Summary of Experience
 General Manager at Chalet Islamabad.
 Regional Business Development Manager at Hotel One Pvt Ltd
 Regional Business Development Manager at AVARI International Hotels
 Assistant Manager Sales and Marketing at Hill View Hotel Islamabad.
 Four years of experience as Assistant Manager Sales and Marketing at Envoy Continental
Hotel Islamabad.
 Two years of extensive work experience selling high profile like Mercedes Benz, BMW and
Sports Cars as a Show Room Sales Manager.
Work Experience
Chalet Islamabad (4 Star Deluxe Boutique B & B Facility) (June 2015 – To Date)
Job Title: General Manager
Responsibilities:
 At Chalet Islamabad, I am responsible to manage the development of the
company strategy, by meeting with the management team, reviewing
company status through performance reports, and directing the Management
team for market and feasibility studies, to ensure alignment and integration
with the departmental strategies across Chalet Islamabad.

2.  To manage the development and consolidation of the company's budget, by
collaborating with the Finance department, and monitoring the company's
financial performance versus the budget, to ensure the exercising of financial
authority within established limits and the control of company budget
expenditure.
 To work-out the Business and sales plans with the sales business-
development team, and ensure its implementation and follow up.
 To overview procurement operations through the Procurement manager and
department, by reviewing reports, prices, assuring the implementation of
market surveying and studies, and approving shipments clearance, to ensure
procurement at the lowest prices compared to best quality.
 To coordinate with the concerned managers, on the hotel services
operations, Warehousing, and Sales, by reviewing Production and Sales
reports, and validating proper procedures, to align the flow of production and
delivery to established sales targets, capacity building of the employees, and
ensure customer satisfaction.
 To monitor the quality status of services provided, with the Management
Team, Supervisors and Management Representatives, the reports provided
on products and processes, and checking the quality complaints, to take the
necessary corrective actions and enhance customer satisfaction.
 To manage the Management team through reviewing development plans,
performance management, and succession planning, to capitalize on
company performance and achieve company objectives.
 To share views and opinions on the organization’s managerial structure with
the MD and management team and upon any restructuring works and
initiatives.
 To attend exhibitions, National Days and seminars related to the company’s
field of work or for PR purposes, by directing the Management team and
Sales Managers to visit stands and communicate with potential customers, to
network and market the company's name and image as part of increasing
sales plan.
 To manage company compliance to all relevant health and safety
requirements, to guarantee employee safety and legislative compliance.
 To manage the development, implementation, and communication of
company policies; procedures and authority matrices including sales and
credit policies as well as internal HR and personnel policies; and to ensure
proper implementation, to ensure that all relevant procedural and legislative
requirements are clearly communicated and duly fulfilled.
Hotel One Pvt Ltd (July 2014- July 2015)
Job Title: Regional Business Development Manager
(Regional Head of Sales)

3. Responsibilities:
 Responsible to prepare Sales Schedules, Budgets, Forecasts etc
 Daily result oriented sales meeting with management & Sales team
 Quarterly Sales Meeting with General Manager of every Hotel
 Responsible to have a strong liaison with the corporate and Government
Sector clients
 Public relation activities
 Meetings with potential clients with potential volume of business
 Daily discussion on feedback, competitors’ activities and plans in accordance
with strategy
 Responsible to design weekly Sales call plan
 Responsible to present a weekly Productivity Report to the Management
 Activity Plan on daily basis
 Responsible to maintain a proper professional attitude and attire.
 Responsible to be up to date regarding happenings in the Market.
 Responsible to participate and implement the sales and marketing strategies
of the organization.
AVARI International Hotels (5 Star Deluxe) (Mar 2010- July 2014)
Job Title: Regional Business Development Manager
(Regional Head of Sales)
Responsibilities:
 Responsible to prepare Sales Schedules, Budgets, Forecasts etc
 Daily result oriented sales meeting with management & Sales team
 Quarterly Sales Meeting with General Manager of every Hotel
 Responsible to have a strong liaison with the corporate and Government
Sector clients
 Public relation activities
 Meetings with potential clients with potential volume of business
 Daily discussion on feedback, competitors’ activities and plans in accordance
with strategy
 Responsible to operate the regional setup in accordance with rules and
regulations of the organization
 Responsible to assign appropriate tasks/ duties to the sales team per their
capacity and abilities
 Responsible to design weekly Sales call plan
 Responsible to present a weekly Productivity Report to the Management
 Activity Plan on daily basis
 Sales Training of the subordinates and on job trainings and observations.
 Responsible to manage a sales team consisting of three sales persons and one
sales coordinator
 Responsible to maintain a proper professional attitude and attire.
 Responsible to be up to date regarding happenings in the Market.
 Responsible to participate and implement the sales and marketing strategies
of the organization.
Hillview Hotel (4 Star Deluxe) (Sep 2009- Mar 2010)
Job Title: Assistant Manager Sales and Marketing
Responsibilities:
 Correspondence and coordination with the corporate and Government Sector

4.  Responsible to provide personalized services to the client by looking after
their event and providing proper protocols.
 Weekly Sales call plan
 Daily Activity Report
 Responsible for making sales visits to potential clients on daily basis
 Daily result oriented sales meeting with Director Sales
Envoy Continental Hotel (3 Star) (May 2005 – August 2009)
Job Title: Assistant Manager Sales and Marketing
Responsibilities:
 Responsible to maintain the pace of corporate sales
 To design and implement the Sales and Promotional activities
 Responsible to assist The Senior Sales and Marketing Manager in
developing the sales and marketing activities and strategies.
 Monthly result oriented sales meetings with General Manager and the
Chairman.
 Weekly sales meeting with Director of Sales
 Responsible to help the clients for all rooms and banquet related matters
Dream Cars (Nov 2002- April 2005)
Job Title: Show Room Manager
Responsibilities:
 Responsible to deal with walk in clients, corporate clients and other
foreign delegations to either sell and purchase the cars or provide an
Escort.
 Responsible to have very good relationship with different embassies and
other offices. These relationships usually became a base for the deal.
 I have established good relations in the market with a huge number of
potential high profile luxury Cars Buyers and sellers.
Education
 PHD (Marketing) Iqra University (Scholar)
 MBA (Marketing) Iqra University 2009
 Graduation Punjab University 2006
 I.C.S F.B.I.S.E 2003
 S.S.C F.B.I.S.E 1999
 SAMCON: attended and participated in an extensive Sales Session organized by Hotel One Pvt Ltd in
Lahore.
 MANCON: attended and participated in an extensive Sales and Marketing Workshop organized by Hotel
One at Lahore in 2014.
 Sales Professionalism Training: attended complete two days training at AVARI Dubai, organized by
Salesmax International in 2014.
 Sales Knack Training: attended full day training at AVARI Lahore on Sales Professionalism in 2011.
Computer Qualification & Skills

5.  Experienced in creating unique and effective marketing strategies yielding tangible ROI's
 A skilled relationship builder, talented at winning the hearts and minds of existing and
potential client base to drive loyalty
 A confident leader, effective in harnessing the individual talents of a diverse and
motivated sales team to outperform competitors and secure discretionary effort through
motivation and engagement
 A person who can not only lead, but also individually contribute to the achievement of
organizational goals
 Able to demonstrate previous hotel sales experience across all segments
 Able to keep a cool head under pressure
 I.C.S (Intermediate in Computer Science) from Petroman Training Institute, Islamabad in
2003.
 Experience and continuity of Computer Hardware (Assembling, Installation, Networking
and troubleshooting, etc.)
 MS Office (MS word, MS Excel, MS PowerPoint and MS Access.)
 Proficient in internet and e-mail.

Personal Information
Muslim, Pakistani, Good Health, married
Languages
Fluent in writing, speaking and understanding Urdu, English and Punjabi
References
Available upon demand