1. eHorizons
Pushing limits and extending barriers
eHorizonsCopyright 2015

2. eHorizons: THE ODYSSEY
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2006 201120102008 20092007
AcquiredSoftPBXexpertise.Started
ConsultingaroundVoicebased
Solutions
Acquired10GovernmentCustomers
Reached100pluscontactcenter
customerswithReliance,Idea,
RainbowusingourVAStechnologies.
LaunchedFirstContactCenter
ManagementApplication
LaunchedIPPBX,IVRandSMS
applications
OpenedofficesinUSA,Bangladesh
Complete Focus On Telecom,
Contact Center Management
eHorizons
35Employees,HalfMillionDollarinRevenues
2012
10MillionCallsarehappeninginamonth
ThroughGalaxy+
2013
OpenedanofficeinManila,Philippines
2014

3. About eHorizons
eHorizons was established in the year 2006. The idea was to do something
different in communication domain. Hence, we were amongst the first ones
to get on to IP based calling systems. When other applications were using
IP to analogue devices we were completely on IP based Calling systems
without a device.
The mission of Galaxy, an eHorizons product is to develop, deliver and
support the next generation communication applications to automate
customer support services. Create a variety of application delivery platforms
for all user types and become an efficient team enabler for designing,
developing, deploying and marketing the communication solutions and
applications.
eHorizonsCopyright 2015

4. About eHorizons
eHorizons is a team of people chasing a dream of
making something which is way ahead of time; few
people call that innovation and, for us, it is the way of
living.
“The human intelligence lies in understanding the
need of people you work with and people you work
for.” -- Hemanth Purohit, CEO
We are proud to publish that we have 0% attrition
rate of our customers and none of them left us for
any other solution since they have taken it from
eHorizons. The idea of doing things differently not
only improved our goals but also increased our
desire to be loved for whatever we do.
eHorizonsCopyright 2015

5. eHorizons
PRODUCT OFFERINGS
Galaxy Range of Products
T2C2M- Total Telecom and Contact Center Management
Galaxy IP PBX
IVR/Welcome Message
Conference Bridge
Voicemail
TCP/IP call settings
Galaxy CCM
ACD/Inbound Dialer
Outbound Dialer
Predictive Dialer
VOIP Dialer
Outbound IVR Dialer
Bulk SMS Dialer
Outbound Bulk e-mailer
Galaxy VAS
Queue Management
Skilled Based Routing
Auto Responders
Galaxy IVR
IVR
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6. PRODUCT OFFERINGS
1. Galaxy CCM: Galaxy is a complete contact center management application. It
includes Soft-PBX (call transfer, call conference, call barge, mute, hold), dialling
types and logics (preview and predictive), user and campaign management, voice
recordings and MIS.
2. IVR/ACD: A 9 x 9 menu levels with DID management, DTMF detection, voicemail,
API integration. Queue management, music on hold, queue jumping/transferring.
3. OBD IVR: Lead management, voice prompting, optional IVR, call forwarding, call
scheduling
4. SMS Applications: Bulk push (GSM Modem, Web API), pull SMS. Loyalty
Programs on SMS
5. ehs UCS: An IP-PBX application with conference bridge, meeting rooms, call
transfer (attended or blind), call conference (3 party), call parking, wake-up call, TFT
and DHCP configuration, operator soft-phone with 20 lines, phone book, DND, call
forwarding, etc.
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7. SERVICE OFFERINGS
Not only can we share the performance phases but also bring out
the possibilities of inter-operable systems. Also, our fails on
variety of projects has created a skill set unmatchable with others
in the same domain.
The expertise was built over the last 6 years with a core team of
telecom application developers; whose total expertise is over 50
man years and is lead by a Systems and Solutions Head (Master
of Telecom Technology). A separate team of project managers are
part of the development team for cost effective and timely
deliveries.
A significant part of our consultancy services is ‘commercial
advantage of a solution’; in simple terms “cost incurred-durability-
business value earned” is the math we do while creating a
solution.
Voice based systems are very specific in nature and requires
telecom network, system integration and software solutions to
amalgamate and become a holistic design for an end-to-end
solution.
Consulting Services
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Sharing Subject Matter
Expertise
Meeting with alliances of
Client
Understanding the
Requirements for the desired
results
Making Requirement Specifics
documents for the desired
solutions

8. SERVICE OFFERINGS
Development Services
We have a wide range of application
development expertise in the domain
of Telecom.
eHorizons follow ITIL development
procedures for the production life
cycle. The key advantage of following
ITIL method is recording each incident
that happened and making someone
accountable towards it.
ITIL standard is one of the standards,
which expects the users to write every
smallest thing possible in a process
and then propose to make some one
accountable for those activities and
processes.
The writing includes:
 SRS (software
requirement specifics)
 Functional Documents
 Design and Analysis
 Development
 Testing
 Installation Manuals and
User Manuals
We have done
customization on
varied application
platforms:
 Web Applications
 Desktop Applications
 Database Applications
 Telephony Applications
 SMS and WAP
Applications
Our core skill-set is LAMP (Linux, Apache, Mysql, PHP) C and Java programming platforms.
And we have hands-on experience on web, databases, email, security, voice, video and
hundreds of protocols, most of our telecom programs use socket based programming.
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9. SERVICE OFFERINGS
eHorizons has entered into system integration by 2009
and has built end-to-end call center for as big as 500
seats. Starting from data networking to server and client
network; we have built and helped in building more than
50 call centres (50-500 seats) from scratch.
We have also set-up voice networks on SS7, SIP, IAX.
System Integration
eHorizonsCopyright 2015

10. SERVICE OFFERINGS
Our market existence has enabled good technical and business relationship with Telecom Service
Providers and Hardware OEMs. Hence, eHorizons has started hosting customer’s VAS services, in
the year 2008 with Reliance; one of the largest telecom operator in India and our very first. We ran
a pool of 18 PRIs for UP east and west circle for over 2 years.
Since then we are hosting Outbound IVRs, CRBT campaigns and Inbound IVRs on our servers.
We are currently providing services to VAS aggregators.These companies are giving services to
telecom, FMCG, health, ecommerce companies.
Hosting & Maintenance Services
(Managed Services)
eHorizonsCopyright 2015

11. eHorizons
Areas of Operations
eHorizons is the leading service provider for IP based telephony and
contact centre software applications in India and Philippines.
Verticals of Business
Office Enterprise
BPO & Contact Centers
Mobiles VAS Companies
Government
eHorizonsCopyright 2015

12. Our Clients
Other Customers: Mid Day Meal Bihar, Food & Civil Supplies UP, Bharti Wal-Mart, Municipal
Corporation Agra, Saran Municipal, Bihar, Zee Network, IIT Kanpur, Irrigation Dept. UP, O-Zone
(Aircel), Total Soft, Apex (Vodafone), Creative BPO(Airtel), Office Zone, Mindscroll, Wave
Infrastructures, Skylab Technologies, Fastway Cable Services, Mega Car Pool, Mentor
eServices, Industrial Info, Pacific Ventures BPO, Destiny Group (Bangladesh), Banglalink
(Bangladesh), Boisakhi TV (Bangladesh), Providence (Sri Lanka),Goofy Info (USA), IRIS Cabs,
Metro Cabs, Org Ltd, Imagination Infotech, Rapid Rescue Services, Fast Forward, Swaran Soft,
Team C Voter, Management Services, GTM Teleshopping, Truworth, Arya College, Aragon
BPO, Paras Pharma, Sanjeev Pharma, Clay Telematics, Falcon Cell, Eminent Calling Solutions,
RValue Consultants, Bcube, VSK Technologies, Orix India Ltd, iCCS and many other Indian
and International Contact center companies.

13. Contact us
eHorizons
India
eHorizons Soft Tech Pvt Ltd.
Office: 139/1, 2nd Floor, Basist Complex,
MB Road, Khanpur, New Delhi, 110062
Fixed Line: +91-1166662666 Fax: +91-1166662683
email: info@ehorizons.in
Website: www.ehorizons.in
Copyright 2015

14. Your Satisfaction is our endeavor
Copyright 2015
eHorizons