8. • This about which social networks
• Facebook is rich
• Twitter is public
9.
10.
11.
12.
13.
14. 2 Types of chatbot
• AI chatbots
• Pre scripted chatbots
15. Computers... what can
do wrong?
• “Facebook has scaled back its ambitions and
refocused its application of "artificial
intelligence" after its AI bots hit a 70 per cent”
• Even with Facebook’s money and team AI is not
ready yet
16. Computers... what can
do wrong?
“Microsoft created a chatbot that tweeted about its admiration for Hitler
and used wildly racist slurs against black people before it was shut down”
17. Scripted chatbots
• No Artificial Intelligence
• Trained to do one thing (few things)
• Only as smart as it is programed to be
• Communicates in a structured manner
19. What to think about
• What is the user’s need?
• Content is the user experience?
• Use a tool or platform – easy to get started/ change
• Test and iterate
• Publish and promote
• Test and iterate
21. How to think about
chabots
• Think about bots like another user – with limitations
• Bots are similar to you an me in that:
• -they have profile photos
• -names
• -can be mentioned or DM’d
• -they can post messages
• -they can upload files
• -they can be given personality – conversation style
22. Making a great bot
• Introduce the bot “Hi I am a x bot”
• Never leave the user unsure
• Account for typos
• Make help an easy option
• Make human / operator an easy option
23. The Do’s & Don’ts
• Keep it simple to start
• Find problems
• It enhances people not
replacing them
24. Where are your users?
• This about which social networks
• Facebook is rich
• Twitter is public