This document provides an overview of a project team service model including: I. Different phases of the project life cycle shown through flow charts II. The various teams and services involved in the model represented by boxes and arrows III. An evaluation tool for the model and areas of the project that will be measured for development

1. I. Playbook Backend Architecture (graphical overview)
II. Project Life Cycle Phases (flow charts)
III. Project Team Service Model
IV. Evaluation Tool (demo only)
V. Workflow And Areas of Measurement (Development)

3. The Project Team Service Model
+ + + +
TOSS SDCC MSS IC&P
RUN
CONTINUOUS IMPROVEMENT
Application
and
Hosting
Network
OS, Client
and
Delivery
IT Security
and
Identity
Legal and
Compliance
PLAN
COLLABORATE MEASURE
Community
of Practice
START

4. Collaboration
Applications
SharePoint –
Office
GDMS
BioBook
Secure Mail
Alligator
LIMS
RADARS
X
X
X
x
EVALUATE
Administrative
Applications
GCE
Office
Travel Connect
Reservation
Development
Applications
SharePoint –
Office
Putty
DreamWeaver
Secure Mail
SQL Navigator
SharePoint Dsgr
Monitoring
Applications
NetOps
Office
ODP
SNIFFER
SNMP RUN
FMC
X
X
x

5. Service Desk Plan
Project Apps
H
D
VPN SSL MPLS VDI Citrix Web TTD
(weight)
TCO
(weight)
SharePoint – 1 Y Y Y Y Y Y 1 0
BioBook 2 Y Y Y Y 3 0
Secure Mail 4 n/a n/a n/a n/a n/a n/a 2 1
LIMS 4 Y Y Y Y 1 1
RADARS 3 Y Y Y Y 1 5
SOLUTION
WEIGHT
2 4 4 2 1 4 1
Choose Solution X X
Hover
Create Request
Solution Weight + TTD + (Number of Users * TCO)
Actual Weight
Hover
TTD = Time to Deliver TCO = Total Cost of Ownership

6. Done Application H Provisioning Steps
SharePoint 1
BioBook 2
Secure Mail 4
LIMS 4
RADARS 3
GDMS 0
TOOL APPAD CLIENT NET
TOOL APPAD CLIENT NET
TOOL APPAD CLIENT NET
TOOL APPAD CLIENT NET
TOOL APPAD CLIENT NET
TOOL APPAD CLIENT NET

7. Initial Request
24 hrs 5 days SLM SLM
Due Diligence Configuration
Research
Two Weeks
Configuration
Proposal
Configuration
Delivery
Quality
Assurance
Workflow
and Areas of Measurement

8. Print Flow Charts
Initiate Manage Dissolve

9. Print Flow Charts

13. Print Flow Charts
1 2 3 4 5

14. Print Flow Charts
1 2 3