1. Myriam Soto
242 Waverly Ave myriam.soto38@gmail.com
Medford, NY 11763 (631)987-5378
PROFILE
Over my career, I have served as a Teller Supervisor, Teller Coordinator and Operations
Supervisor in the banking industry. I am a leader and team player who has proven superior
customer service skills and excellent communications skills. I have human resources
development training experience and continuously strive to ensure my team performs to
management expectation. I would like to secure a position with a leading organization that will
lead to a long term career relationship
SKILLS
▪Windows OS, MS Office Suite, internet ▪Conflict management
▪Training/development/Coaching ▪Customer service oriented
▪Multi-tasking/ Effective problem solver ▪Sales/Cash management
▪Bilingual/Spanish ▪Effective communication
▪Decision-making ▪Organized/time management
AWARDS
▪excellent customer service
PROFESSIONAL EXPERIENCE
Bank of America, N.A.
Teller Operations Supervisor 2001-2014
• Managed and coordinated the daily operations of the teller line. Including, but not limited
to, the processing, proof and scanning of all transactions. Full custody of vault managed
and ordered cash within the banking center needs.
• Oversaw proper execution and servicing of multiple ATM’s within banking center.
• Completed required audits and reconciliations of consignment items and general ledger
tickets. Audited teller cash boxes and Atm vaults.
• Account Management-supervise the opening and closing of accounts. Identified and
managed risk, which lead to minimal fraud.
• Provided support and train new hires in the policies and procedures and all aspects of
branch banking.
• Supervised and trained all full-time and part-time tellers to ensure compliance with
Federal Regulations and all procedural requirements were met.
• Educated customer relationships to initiate referrals and cross-sell banking products.
• Investigated and resolved customer service issues in a timely manner.

2. • Performed staff evaluations and made recommendations for improvements.
• Mentored and trained associates and new hires improving morale through cross-training.
• Served customers with translation services in Spanish.
• Maintained a high standard of accuracy and proficiency in all aspects of customer
service.
Summit Bancorp/Fleet Bank 1983-2001
Teller Supervisor/Assistant Manager
• Customer Service – Open new accounts, and cross-sell banking products to clients,
deposits, withdrawals, and loan applications.
• Domestic and Foreign collections; ordered foreign currency.
• Processed loan applications, deposits, and withdrawals.
• Responsible for supervising teller line in banking center guidelines and procedures.
• Administered teller training, analyzed transactions, and corrected teller workflow for
efficiency.
SPECIALIZED TRAINING
Fraud Prevention, Office of Foreign Assets Control (OFAC), Guideline Human Resources
Development, Strategies to Improve Client Management, Leadership, Sexual Harassment