The document discusses measuring the value of resources provided by NC LIVE, a consortium that provides online resources to North Carolina public libraries. It describes NC LIVE's efforts to calculate return on investment by determining the fair market value of resources, but issues with this approach are identified. The document then outlines a capstone project conducted by a graduate student to survey NC LIVE users and determine the value of eBooks, audiobooks, and videos to public library patrons based on their willingness to pay and other factors.

1. The Value of Collaboration for North Carolina’s Public Libraries Measuring Up

5. ROI = Benefit from Investment – Cost of Investment Cost of Investment We know the costs , and how much the resources are used, but how do we calculate “ benefit ?” We realized we needed to understand what NC LIVE resources are truly worth ( value ) to move forward with calculating the benefit and ROI. A simple calculation that seemed pretty straightforward, at first… ROI for NC LIVE Resources

12. Public Library Data Inventory

13. Public Library Data

14. Public Library Data Usage

15. Public Library Data

16. Public Library Data Costs

17. Public Library Data

20. Public Library Data ? Value

22. But . . . Are the estimated values accurate? NYLA Library Value Calculator

23. NYLA Library Value Calculator Cost of purchasing an audiobook Value of borrowing an audiobook = But . . . Are the estimated values accurate?

24. NYLA Library Value Calculator Cost of purchasing an audiobook Value of borrowing an audiobook = But . . . Are the estimated values accurate?

26. NYLA Library Value Calculator So . . . Are the estimated values accurate? Not really.

30. How do we calculate the value of a public good?

31. How do we calculate the value of a public good an NC LIVE resource ?

32. How do we calculate the value of a public good an NC LIVE resource ? Find a graduate student who needs a topic for her capstone

38. Method Library characteristics Family characteristics Warm Glow Satisfaction Usage Value

44. Method Library characteristics Family characteristics Warm Glow Satisfaction Usage Value

45. Survey Distribution

46. Survey Distribution

47. Survey Distribution

48. Survey Distribution

49. Sample Questions

50. Sample Questions Usage Satisfaction

51. Sample Questions Value

52. Sample Questions Warm Glow Family characteristics