Transparency is considered an important value for effective and trustworthy organisations. The public expect it, stakeholders expect it and staff expect it. But what does creating a culture of openness mean for you, and what practical steps can charity leaders take to demonstrate their commitment to transparency?

1. PRACTICAL TRANSPARENCY:
DEMONSTRATING ACCOUNTABILITY
TO GROW CONFIDENCE IN
YOUR CHARITY
AIDAN WARNER, NCVO @NCVOAIDAN
MATT STEVENSON-DODD, TRUST
IMPACT @MATT_SD
ALEXANDRA STEWART RESTLESS
DEVELOPMENT@ALEXNDRASTEWART
JACQUI MCKINLAY, CENTRE FOR
PUBLIC SCRUTINY @JACQUIMCK
Headline
sponsor:
Lead sponsor:
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4. PRACTICAL TRANSPARENCY:
DEMONSTRATING ACCOUNTABILITY
TO GROW CONFIDENCE IN
YOUR CHARITY
AIDAN WARNER, NCVO @NCVOAIDAN
MATT STEVENSON-DODD, TRUST
IMPACT @MATT_SD
ALEXANDRA STEWART RESTLESS
DEVELOPMENT@ALEXNDRASTEWAR
T
JACQUI MCKINLAY, CENTRE FOR
PUBLIC SCRUTINY @JACQUIMCK
Headline
sponsor:
Lead sponsor:
Dinner sponsors:
Drinks sponsor:

5. matt@trustimpact.co.uk
@matt_sd | @trust_impact

6. My Background
• Ex CEO of Street League - Sport for Employability
• WINNER Annual Report - Third Sector Awards
• WINNER Social Impact - Social Enterprise UK
• Trust Impact Ltd

9. THREE GOLDEN RULES
We will never
over-claim what we
do
All percentages are
backed up
by absolute
numbers
All outcomes are
backed by
auditable
evidence
#callforclarity

10. www.streetleague.co.uk/impact

11. www.streetleague.co.uk/impact

12. www.streetleague.co.uk/impact
www.streetleague.co.uk/impact

13. www.streetleague.co.uk/impact

14. www.streetleague.co.uk/impact

16. www.trustimpact.co.uk

17. Dynamic
Accountability at
Restless
Development
Alex Stewart,
Strategic Initiatives Manager

25. Public Trust Boards
© Centre for Public Scrutiny – 2018 @jacquimck @cfpscrutiny
Practical transparency: demonstrating
accountability to grow confidence in your
charity

26. Copyright CfPS 2018 @cfpscrutiny/ @jacquimck
Transparency:
what is it and
why it’s
important?

27. National Housing Federation, together with tenants
• Purpose - Strengthening the relationship between housing associations and their
tenants and residents.
• The four actions :
1. A new requirement in our Code of Governance for boards to be accountable to
their tenants and residents.
2. A new charter setting out what tenants and residents can expect from their
housing association landlord.
3. Tenant and resident oversight and scrutiny of the charter with a report on how
their landlord is doing against charter commitments.
4. A closer link with regulation.
Copyright CfPS 2018 @cfpscrutiny/ @jacquimck

28. Trust matters
© Centre for Public Scrutiny - 2018
How to make change happen (housing)…
Setting the
standard -
Options
Government
regulation
Transparency
in the Codes
of Governance
Creating
expectations
from boards
Opportunities
for regulators
to check
Raising the
standard -
Support
Toolkits Case studies Training Awards
Making it
happen -
Oversight
Accreditation
Peer-review
evaluations
Scorecards
and/or
national
oversight
Local Board/
tenant
assessment

29. Kensington and Chelsea Council – Governance Principles
1. Connecting with residents
2. Focusing on what matters
3. Listening to every voice
4. Acting with integrity
5. Involving before deciding
6. Communicating what we’re doing
7. Inviting residents to take part
8. Being clearly accountable
9. Responding fairly to everyone’s needs
10. Working as a team
11. Managing responsibly
12. Having the support we need
Copyright CfPS 2018 @cfpscrutiny/ @jacquimck

30. ENGIE UK – independent Scrutiny Board
Copyright CfPS 2018 @cfpscrutiny/ @jacquimck
ENGIE will be
held to
account for
the effective
delivery of its
Charter by an
independent
Scrutiny
Board. It will
report publicly
in an annual
report.

31. My three top tips
1. Link to your purpose – if it’s not contributing to your
outcomes, it won’t work
2. There is no silver bullet – requires board
ownership, involve others in creating the plan,
recognise the cultural as well as structure/ process
change
3. Be clear on oversight - show how you are being
held to account, report progress, welcome scrutiny
(ideally independent) and challenge, share the good
and not so good news
@cfpscrutiny/ @jacquimck

32. www.cfps.org.uk @cfpscrutiny
Thank you
Jacqui McKinlay
Centre for Public Scrutiny | 77 Mansell Street | London | E1 8AN
jacqui.mckinlay@cfps.org.uk
07716 409562 @jacquimck
@cfpscrutiny www.cfps.org.uk
Centre for Public Scrutiny
The Centre for Public Scrutiny is a charity devoted to good
governance and good decision making.

33. PRACTICAL TRANSPARENCY:
DEMONSTRATING ACCOUNTABILITY
TO GROW CONFIDENCE IN
YOUR CHARITY
AIDAN WARNER, NCVO @NCVOAIDAN
MATT STEVENSON-DODD, TRUST
IMPACT @MATT_SD
ALEXANDRA STEWART RESTLESS
DEVELOPMENT@ALEXNDRASTEWAR
T
JACQUI MCKINLAY, CENTRE FOR
PUBLIC SCRUTINY @JACQUIMCK
Headline
sponsor:
Lead sponsor:
Dinner sponsors:
Drinks sponsor: