Presenter: Lucie Stephens, Head of Co-Production, NEF Event: How arts and cultural activities are supporting co-production and innovation in public services, London, 19 May 2015, part of our Making Connections events series. Between May 2015 and March 2016, we are running a series of regional events to bring together commissioners, arts and cultural providers, and others interested in increasing levels of cultural commissioning. The Cultural Commissioning Programme works to help the arts and cultural sector engage in public sector commissioning and to enable public service commissioners to increase their awareness of the potential for arts and cultural organisations to deliver their outcomes. This three year programme, funded by Arts Council England, is being delivered through a partnership between NCVO (lead partner) , NEF and NPC . www.ncvo.org/CCProg

1. nef (the new economics foundation) 1
Co-production
Designing and delivering
services with citizens
Lucie Stephens
nef (the new economics foundation)

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Agenda for the session
• Brief history of co-production
• How is it different from other forms of
involvement
• What does it mean in practice
• What’s the value in co-producing

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About nef
• Independent ‘think and do’ tank in London, England
• Developed a range of practical tools and publications
including well-being, SROI and timebanking
A prosperous future needs three economies working
together
– Planet : the natural economy
– Markets: a regulated market economy
– People: the human or ‘core’ economy

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Defining co-production
‘Co-production is a relationship where
professionals and citizens share power
to plan and deliver support together,
recognising that both partners have vital
contributions to make in order to
improve quality of life for people and
communities’.
Co-production critical friends group, 2012

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Here’s the real wealth
The
“core economy”
is made up of
countless
under-valued and
priceless
human and social
assets
that make it
possible for society
to flourish.

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Six principles of co-
production
• Seeing people as assets
• Building on our capabilities
• Developing mutuality and reciprocity
• Investing in networks to share information
• Blurring distinctions between producers and
consumers
• Facilitating rather than delivering services

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Co-production is not…..
• User involvement
• Civil society provision
• Volunteering
• Engagement and consultation

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Co-producing services
Professionals
design services
People &
professionals co-
design services
People design
services
Professionals
deliver services
Traditional service
model
Co-designed
services
Professionals &
people co-deliver
services
Co-delivered
services Co-production
People deliver
services
People trained to
deliver services
Self-organised
community provision

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Co-producing
outcomes
• Public services cannot be ‘delivered’ because
we are each directly involved in the processes of
our own health, education, etc.
• We are co-producers of the outcomes of public
services.
• Talking about health and education as if they
can be delivered like pizzas undermines and
undervalues citizen’s own responsibilities to the
detriment of the whole enterprise
Jake Chapman, System Failure

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Family by Family

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S.U.N Service Users Network

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Value of co-production
Monetary
value to
individuals and
the state
Increased
capacity and
impact of
public
services
Intrinsic value
for individuals

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Individual and community
outcomes
Most evidence points to improved outcomes – and common outcomes
across a number of projects includes;
• Improved well-being;
• Improved employability;
• Reduced need for acute services;
• Improved social inclusion and cohesion;
What people say:
‘’We are told what we can’t do – but we can achieve’’ - PFG
‘’you’re not dictated to – other places assume what the right way to help
you is, whereas here, we get to decide what the problems and solutions
are’’

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Value of co-production
• The time of over 500 members at HCCT is valued at
over £130,000 a year.
• Crime reduced by 17 % due to the introduction of a
Spice time credit system to Bettws, South Wales.
• Local area co-ordination in Western Australia is
estimated to have reduced costs by around 30 %.
• Childcare at Scallywags co-operative nursery in East
London is half the market rate for London
• Peer support for people with asthma in Virginia reduced
emergency admissions by 74 % (worth £217,000 over
two years)

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www.neweconomics.org

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Over to you

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What is well-being?

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FAQ’s
• Is it safe?
• Does it raise people’s expectations?
• How much time does it take?
• Does it cost more?
• What skills do you need to do it?