Directors of communications from 15 Swedish county councils visited London to learn more about the health and care system in England.This presentation is from this visit. NHS Improving Quality planned and hosted the study tour as a result of close links with Jönköping, one of the councils represented in the delegation. Our guests learned about the important role of communications specialists in transforming healthcare in England, and the leading role NHS Improving Quality has taken in engaging and mobilising staff at scale and pace. During the study tour it became obvious that many of the challenges and opportunities we face in our health and care system mirror those in Sweden, in particular issues such as emergency care, obesity and smoking, patient safety and working with the media. This was a fantastic opportunity for NHS Improving Quality to strengthen alliances at an international level and share ideas and approaches, and we hope to build on this in the future

1. Laura Hibbs
Head of Innovation, Knowledge and Intelligence
23rd June 2014
Introduction to NHS Improving Quality

2. • Why are we here?
• Our mission
• What we are here to do
• Our approach
 Patients, staff and the Healthcare system
 Corporate Services
 Horizons
 Capacity and capability
 Large scale improvement programmes
 Connections
Outline

3. To ensure everyone, everywhere, every time
experiences the safest and highest quality healthcare
To do better for less
Why are we here?

4. Vision: High quality care for all, now and for future generations
access quality innovation value
Delivering transformational service models
• Including citizens in service design
• Wider primary care provided at scale
• A modern model of integrated care
• Access to the highest quality urgent and emergency care
• A step change in productivity of elective care
• Specialised services concentrated in centres of excellence
Commissioning for transformation (with clinical leadership)
Outcome ambitions
5 domains, 7outcomes measures and improving health, reducing health inequalities
and parity of esteem
Context

5. To improve the quality of care in the NHS by providing
and developing expertise in large scale healthcare
improvement
Our Purpose

6. • Stimulate new and disruptive approaches to transformation and
improvement
• Maximise investment of money and effort across the system, so we
are all pulling in the same direction
• Learn from leading edge practice in the NHS, other health and care
systems, and from industry, and make that knowledge accessible to
all
• Build the movement for improvement and safety across the
country, making connections across the system, enthusing and
exciting people to engage in change and transformation.
What we are here to do

7. • Provide easy access to the latest evidence base, knowledge and
training programmes, so that improving and leading change
remains part of the daily work of the NHS
• Build commitment to change rather than compliance
• Develop large scale improvement programmes that support local
action aligned to the delivery of the NHS Outcomes Framework:
making better outcomes for everyone a reality, faster.
What we are here to do

8. Our approach is underpinned by the
NHS Change Model

9. We are a small core national team
• Only do what a national body should do
• Leveraging and aligning work across the system for
maximum benefit: NHS LA, HEE , NIHR
• Commissioning from a range of delivery partners and
working with strategic investment partners
• Use programme funding to bring in time limited capacity
aligned to the business plan
Our business model

10. Connections
NHSIQcorporatefunction
Our approach

11. • Thought leadership in large scale change and
transformation
• Stimulating new and ‘disruptive’ approaches:
operating at the edge of current thinking and
practice
• Mobilising for Improvement – NHS Change Day
• The School for Health and Care Radicals – supporting the next
generation of change agents
• Spreading and sharing knowledge and Net Generation principles
open innovation, crowdsourcing, hackathons , virtual learning
communities

12. • Growing Science
Research, evaluation, rapid innovation
cycles, measuring for improvement
• Growing Knowledge
Knowledge management, hub, prospectus, digests, networks,
Faculty and Fellows, bulletins, blogs
• Growing Skills
Large Scale Change programmes, train the trainers, MOOC

13. • Living longer lives
• Long term conditions
• Experience of Care
Large scale
Improvement
programmes
• The Seven Day Services Improvement Programme
• Patient Safety

14. • Influence the content of the inspection from the leading edge
work NHS IQ is developing, particular in safety , 7 days,
patient experience and integrated care
• Work with the system and other stakeholders to offer bespoke
support before and after inspections.
Connections
• Responding to unexpected developments and
urgent requests
• Proactively work with the CQC to influence and
help shape future inspections
• Actively participate as credible improvement
experts from NHS IQ in the inspection regime

15. Thank you
Any questions?