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The Business Case for Quality Gerry Marr Chief Executive
Multiplied by 5 in 2 years & represents 12.4% of GDP   c £44K for each economically active person in the UK Calculated using latest data from National Statistics 76.2% of GDP 36.5% of GDP c £17K for each economically active person in the UK
Scottish Parliament Finance Committee - Report On Strategic Budget Scrutiny June 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Balance of Quality and Cost
 
[object Object]
[object Object],[object Object],[object Object],The Healthcare Quality Strategy for Scotland
Action Groups Safe Effective Person-centred Infrastructure Acute SPSP Paediatric SPSP Mental health SPSP  Primary care SPSP HAI Children and families Population health Reshaping care Ethos and leadership Equality and mutuality Enablement and self-management Experience and outcomes Effective practitioner Measurement E-health Communications QI Hub Education and workforce development Governance Physical environment
 
Quality & Efficiency – Two sides of the coin “ To improve the overall quality and efficiency of NHSScotland while ensuring good value for money and achieving financial targets. ”
Aim, Objectives & Scope ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ To improve the overall quality and efficiency of NHSScotland while ensuring good value for money and achieving financial targets ”
Efficiency and Productivity Framework  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ To improve the overall quality and efficiency of NHSScotland while ensuring good value for money and achieving financial targets. ”
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Service Redesign Work-streams: Reducing Variation, Waste and Harm
How is this different from traditional cost-cutting? ,[object Object],[object Object],[object Object],[object Object]
The Paradox of Plenty What do higher spending regions  -- and systems -- get? Technical quality worse No more elective surgery More hospital stays, visits, specialist use, tests Content /  Quality of Care 1,2 Slightly higher mortality No better function Health Outcomes 1,2 Worse communication among physicians Greater difficulty ensuring continuity of care Greater difficulty providing high quality care Greater perception of scarcity Physician ’s perceptions 5 Patient-perceived quality 1,3 Lower satisfaction with hospital care Worse access to primary care Trends over time 4 Greater growth in per-capita resource use Lower gains in survival  (following AMI) (1) Ann Intern Med: 2003; 138: 273-298  (2) Health Affairs web exclusives, October  7, 2004 (3) Health Affairs, web exclusives, Nov 16, 2005 (4) Health Affairs web exclusives, Feb 7, 2006 (5) Ann Intern Med: 2006; 144: 641-649
Integrating Finance and Quality Context Financial Waste Demographic Harm Safety & Quality Variation
    NHS Tayside +148 beds 2016 +517 beds 2031  Healthcare demand is growing A new Ninewells Hospital by 2031! 9% 24% 41% 61% 84%
Evidence of Waste  in Healthcare Systems
Six Categories of Waste (Muda) ,[object Object],[object Object],[object Object],Cont.  
[object Object],[object Object],[object Object],Six Categories of Waste (Muda)
46% of New Outpatient appointments are being wasted!  Increase Capacity of Outpatient Clinics? Opportunity? 0.0 5.0 10.0 15.0 20.0 25.0 Discharged AWAITING TEST RESULT REFD OTHER CLIN/HOSP DNA-Total Could Not Wait - FA REFER TO OTHER HOSP % New Return Are there significant Outpatient Capacity losses?
Evidence of Clinical Variation  in Healthcare Systems
Are there significant variations in hospital expenditure by GP practice?
Are there significant variations  in prescribing practices?
Are there significant variations in clinical practices in prescribing medicines?  Variation by Defined Daily Dose per 1000 patients
Map 2  Cancer inpatient expenditure per 1000 population by PCT
Map 4: Percentage of people with diabetes receiving nine key care processes by PCT
Map 7: Mental health expenditure per 1000 population by PCT
Map 21: Rate of provision of hip replacement per 1000 people in need by local authority
Improving Quality and Reducing Costs Our Choice Surviving – the 5% Thrive – the 95%
Triple Aim Health of the Population Experience of Care Best Value  for Money
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Inequalities Challenge ,[object Object]
Inequalities – what we need to do ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ref: Making Better Places, Making Places Better
TACTICAL STRATEGIC DEALING WITH  THE 5% SPENDING THE  95% BETTER PRODUCTIVITY & EFFICIENCY CRES SERVICE OPTIMISATION TRANSFORMATION 2009 - 2011
2010 - 2013 TACTICAL STRATEGIC DEALING WITH  THE 5% SPENDING THE  95% BETTER PRODUCTIVITY & EFFICIENCY CRES SERVICE OPTIMISATION TRANSFORMATION
The Leadership Challenge We need to deliver on our statutory responsibilities as well as our  ‘contract’ with Government for services which meet the dimensions of quality. But we also need to create capacity and capability within the system to realise the potential for reducing unwarranted variation, waste an harm as well as negative outcomes for our communities. The simple truth is that it is these resources that will realise our ability to transform our public services.
There Is No Recession In Innovation “ Fortunes are  NOT  made in the boom times...That is merely the collection period.  Fortunes are made in depressions or lean times when the wise man overhauls his mind, his methods, his resources, and gets in training for the race to come."  George Wood Bacon

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The Business Case for Quality - Gerry Marr

  • 1. The Business Case for Quality Gerry Marr Chief Executive
  • 2. Multiplied by 5 in 2 years & represents 12.4% of GDP c £44K for each economically active person in the UK Calculated using latest data from National Statistics 76.2% of GDP 36.5% of GDP c £17K for each economically active person in the UK
  • 3.
  • 4. The Balance of Quality and Cost
  • 5.  
  • 6.
  • 7.
  • 8. Action Groups Safe Effective Person-centred Infrastructure Acute SPSP Paediatric SPSP Mental health SPSP Primary care SPSP HAI Children and families Population health Reshaping care Ethos and leadership Equality and mutuality Enablement and self-management Experience and outcomes Effective practitioner Measurement E-health Communications QI Hub Education and workforce development Governance Physical environment
  • 9.  
  • 10. Quality & Efficiency – Two sides of the coin “ To improve the overall quality and efficiency of NHSScotland while ensuring good value for money and achieving financial targets. ”
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. The Paradox of Plenty What do higher spending regions -- and systems -- get? Technical quality worse No more elective surgery More hospital stays, visits, specialist use, tests Content / Quality of Care 1,2 Slightly higher mortality No better function Health Outcomes 1,2 Worse communication among physicians Greater difficulty ensuring continuity of care Greater difficulty providing high quality care Greater perception of scarcity Physician ’s perceptions 5 Patient-perceived quality 1,3 Lower satisfaction with hospital care Worse access to primary care Trends over time 4 Greater growth in per-capita resource use Lower gains in survival (following AMI) (1) Ann Intern Med: 2003; 138: 273-298 (2) Health Affairs web exclusives, October 7, 2004 (3) Health Affairs, web exclusives, Nov 16, 2005 (4) Health Affairs web exclusives, Feb 7, 2006 (5) Ann Intern Med: 2006; 144: 641-649
  • 16. Integrating Finance and Quality Context Financial Waste Demographic Harm Safety & Quality Variation
  • 17. NHS Tayside +148 beds 2016 +517 beds 2031 Healthcare demand is growing A new Ninewells Hospital by 2031! 9% 24% 41% 61% 84%
  • 18. Evidence of Waste in Healthcare Systems
  • 19.
  • 20.
  • 21. 46% of New Outpatient appointments are being wasted! Increase Capacity of Outpatient Clinics? Opportunity? 0.0 5.0 10.0 15.0 20.0 25.0 Discharged AWAITING TEST RESULT REFD OTHER CLIN/HOSP DNA-Total Could Not Wait - FA REFER TO OTHER HOSP % New Return Are there significant Outpatient Capacity losses?
  • 22. Evidence of Clinical Variation in Healthcare Systems
  • 23. Are there significant variations in hospital expenditure by GP practice?
  • 24. Are there significant variations in prescribing practices?
  • 25. Are there significant variations in clinical practices in prescribing medicines? Variation by Defined Daily Dose per 1000 patients
  • 26. Map 2 Cancer inpatient expenditure per 1000 population by PCT
  • 27. Map 4: Percentage of people with diabetes receiving nine key care processes by PCT
  • 28. Map 7: Mental health expenditure per 1000 population by PCT
  • 29. Map 21: Rate of provision of hip replacement per 1000 people in need by local authority
  • 30. Improving Quality and Reducing Costs Our Choice Surviving – the 5% Thrive – the 95%
  • 31. Triple Aim Health of the Population Experience of Care Best Value for Money
  • 32.
  • 33.
  • 34. TACTICAL STRATEGIC DEALING WITH THE 5% SPENDING THE 95% BETTER PRODUCTIVITY & EFFICIENCY CRES SERVICE OPTIMISATION TRANSFORMATION 2009 - 2011
  • 35. 2010 - 2013 TACTICAL STRATEGIC DEALING WITH THE 5% SPENDING THE 95% BETTER PRODUCTIVITY & EFFICIENCY CRES SERVICE OPTIMISATION TRANSFORMATION
  • 36. The Leadership Challenge We need to deliver on our statutory responsibilities as well as our ‘contract’ with Government for services which meet the dimensions of quality. But we also need to create capacity and capability within the system to realise the potential for reducing unwarranted variation, waste an harm as well as negative outcomes for our communities. The simple truth is that it is these resources that will realise our ability to transform our public services.
  • 37. There Is No Recession In Innovation “ Fortunes are NOT made in the boom times...That is merely the collection period.  Fortunes are made in depressions or lean times when the wise man overhauls his mind, his methods, his resources, and gets in training for the race to come." George Wood Bacon